The Philippine BPO Empire: Inside the Call Center Capital of the World
With 1.2 million people working in 800 outsourcing companies to serve clients from all over the globe, the Philippines has built a Business Process Outsourcing (BPO) empire that only keeps on growing. But like Rome…
Millions Joined the ‘Great Resignation,’ Why Did This Worker Stay?
No one was ready for the “Great Resignation,” a pandemic-triggered phenomenon that drove businesses worldwide to rethink the way they manage people. Now that the dust is slowly settling, we get a clearer picture of…
3 Things to Consider Before Outsourcing to a Call Centre in the Philippines
At the heart of every successful business is a special connection with the customers, and the outsourcing call centre has been a go-to strategy in achieving this. When customers want to interact with a brand…