Call Center Outsourcing
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The Philippine BPO Empire: Inside the Call Center Capital of the World
With 1.2 million people working in 800 outsourcing companies to serve clients from all over the globe, the Philippines has built a Business Process Outsourcing (BPO) empire that only keeps on growing. But like Rome…
Call Center Outsourcing
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Millions Joined the ‘Great Resignation,’ Why Did This Worker Stay?
No one was ready for the “Great Resignation,” a pandemic-triggered phenomenon that drove businesses worldwide to rethink the way they manage people. Now that the dust is slowly settling, we get a clearer picture of…
Call Center Outsourcing
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3 Things to Consider Before Outsourcing to a Call Centre in the Philippines
At the heart of every successful business is a special connection with the customers, and the outsourcing call centre has been a go-to strategy in achieving this. When customers want to interact with a brand…