IT Outsourcing Services

IT Outsourcing in the Philippines & More

Outsourcing IT Support with Emapta

Managed service providers (MSPs) and professional IT outsourcing companies in the Philippines and worldwide rely on offshore resourcing to help businesses better manage the demands of their in-house IT departments. CIOs and business executives turn to IT service providers to gain access to the best technology and IT experts at lower costs.

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“Is there a way we can hire and retain A-Grade talent and increase our service level and customer satisfaction while remaining commercially viable?”

If you ask yourself and your team a similar question,  you may benefit from  the Emapta advantage.

There’s nothing wrong with seeking assistance from third-party providers.. In fact, it may be the best decision you can make for your organization.

Outsourcing IT support services and other roles that require highly technical skills is an effective solution for many companies. Emapta clients find  that  offshore staffing can lead to cost reductions and significant business growth.

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Technology is evolving quickly, and identifying the appropriate staff to manage and maintain your complex IT infrastructure is challenging. It can be difficult for your in-house HR team to find and afford talent with the diverse skill sets to staff an in-house IT department relying on onshore and nearshore resources. In addition to high labor costs, the amount of funding needed to purchase IT and telecommunications equipment and software can be prohibitive.

Using an IT outsourcing model to staff and manage your IT operations, such as your data center and software development needs, you can capitalize on a worldwide talent pool and the cost savings offered by global economies. An outsourced team manages the staff and equipment and can relieve your in-house teams of the burden of managing cybersecurity, disaster recovery, regulatory compliance, reliability, and time-consuming tasks required for IT operations.

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Emapta’s proven IT outsourcing methodologies bring expertise in implementing proven, ready-to-use strategies that can transform and elevate the efficiency of your IT department.

Answering “yes” to any of the following questions may indicate you can benefit from an Emapta IT outsourcing partnership:

  1. Do you need help attracting and retaining A-grade talent?
  2. Do you need to build a 24/7/365 operation to compete with established operators?
  3. Are you having difficulty finding the right talent in your immediate vicinity with a compensation package that suits your budget?
  4. Are your top technicians tired of performing vital but low-value tasks for the company? Is it affecting employee performance and your bottom line?
  5. Are you no longer surprised when talent fresh out of university with no experience asks for an excessive compensation package, only to then request a raise after six months?

Outsource your IT processes

No longer a strategy for early adopters or risk-takers, IT outsourcing globally is now a go-to solution for many IT professional services. By partnering with a business process outsourcing (BPO) company or a fully managed offshore staffing provider like Emapta, your organization can access a range of talent and build your own IT outsourced team. With over 13 years of experience, we have formulated and customized solutions to address the most common IT outsourcing challenges.

Our IT professionals across the globe are proficient and experienced in using the leading information technology software, artificial intelligence, application development, and cloud computing tools, including:

MCSE IT Outsourcing AWS IT Outsourcing CCNA IT Outsourcing

With access to IT talent in the richest global talent hubs, we can build a team to reduce your operating expenses while reducing your reliance on critical onshore team members.

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Emapta builds highly specialized IT teams

At Emapta, we collaborate with our clients to build experienced, vendor-certified (if required), thoroughly skill-tested teams who can work seamlessly with onshore talent.

As a prime example, Melbourne-based Acurus Networks leverages our offshore staffing platform to access premium talent through Emapta. This allows them to have a 24/7 network operations center (NOC) and help desk to support their client base in Australia.

Driven by escalating costs onshore and serving nationally recognized brands and government departments, Acurus — with the help of Emapta’s outsourced IT support systems — was able to provide quality Level 1 and Level 2 support services and roll out a 24/7 NOC. This paved the way for the implementation of a multi-site business continuity strategy and helped mitigate risk by spreading their team operations across  two of our facilities in Manila.

“Offshoring initially came about due to our ISP-as-a-Service (ISPaaS) offering and our basic need to get customers connected, take care of payments, and have a solid brand. We are proud of the fact that they are doing not just troubleshooting but also customer service and expanding into new areas. Overall, we are extremely happy with this engagement — the quality of talent, enhanced customer experience, and the support we get from Emapta.” – Jason Matser, Managing Director at Acurus.

Access Talent Experienced With All Major IT Tools

No matter which tools your company uses for asset management, app development, bug tracking, capacity planning, and more, our global talent pool is proficient with all the most popular options. That level of experience leads to an efficient and seamless transition.

Teams and roles for IT outsourcing

While Emapta specializes in quickly building offshore IT teams to meet the personnel requirements of a fully functioning IT department, some of our clients prefer a proof-of-concept approach. By initially offshoring a few roles, they can  expand after experiencing the outsourcing benefits of IT support services from our global offices. The scalability outsourcing offers allows companies to easily adjust their resources and operations based on their changing demands and business growth.

With 13 years of t outsourcing experience, we have a proven track record in building the following types of IT outsourcing teams:

  • Network Operations Centre (NOC)
  • Service Desk or Help Desk
  • Software/Web Development (Agile or DevOps teams)
  • Information Security
  • Database Administration

Alternatively, we can help you bridge gaps in your IT units by filling the following roles:

  • Technical Support Specialist
  • Software Developer
  • Software Engineer
  • Network Engineer
  • Solutions Architect
  • Web Developer
  • Front-end Developer (JavaScript, ReactJS, AngularJS, and NodeJS)
  • Full-stack Developer
  • Mobile Developer (iOS/Android)
  • UI/UX Designer
  • Database Administrator
  • IT Project Manager
  • Information Security Analyst
  • Systems Administrator
  • IT Procurement Specialist
  • Operations Specialist
  • Programmer
  • Quality Assurance Engineer
  • Automation Tester

At Emapta, we proudly partner with companies of all sizes from all corners of the world who call on our experience and expertise to help them achieve their goals.


Honesty, loyalty, and great teamwork are paramount to their success. As it is to ours. Which is probably why close to 720+ different companies trust us with their outsourcing requirements.

Outsourcing and Offshoring Security & Technology FAQs

What technology can I use to monitor staff attendance and productivity?

Emapta offers a proprietary technology solution that empowers clients to monitor and manage their team’s productivity. This comprehensive solution allows you to communicate with and reward team members, while maintaining full visibility into team information.

How do I know my company information and data is secure?

Emapta prioritizes data security and adheres to Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA). This legislation protects personal data in information and communication systems across both government and private sectors. In accordance with DPA requirements, we ensure all collected personal data is processed following the principles of transparency, legitimate purpose, and proportionality.

What technology partners does Emapta work with?

Emapta boasts extensive experience in integrating with a wide range of systems and technologies commonly used by our clients. We tailor solutions to meet the specific technological needs of each customer’s business.

Does Emapta have a business continuity plan that considers natural disasters?

Absolutely. Emapta has a comprehensive disaster recovery plan and implements tailored Business Continuity Plans (BCPs) for each client team. Our network of 15 offices is equipped with redundant internet connectivity and power backups, ensuring operational continuity for our clients. In the event of a natural disaster, Emapta’s established BCP leverages our technological expertise and geographically distributed offices across the Philippines. If any single location experiences an outage, we can seamlessly transition the team to a different office or provide remote support, minimizing disruption to your operations.