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Managed service providers (MSPs) and professional IT outsourcing companies in the Philippines and across the globe are leveraging offshore and outsourced global talent to address a wide range of constraints and establish a competitive advantage.
Constraints like the inability to attract or retain A-Grade talent, combined with the challenges on revenue and profitability around the commoditization of services previously executed by technicians but are now managed by the end-user (e.g., Office365), forced business owners to review their human resourcing strategy.
“Is there a way we can hire and retain A-Grade talent and increase our service level and customer satisfaction while remaining commercially viable?”
Asking yourself and your team a similar question means you require the Emapta advantage.
There’s nothing wrong with seeking third-party assistance. In fact, it may be the best decision you can make for your organization.
Outsourcing IT support services and other roles that require highly technical skills has been an effective solution for many companies. Those that worked with Emapta even found that taking the offshore staffing route can lead to significant business growth.
When building a team that is 100% onshore, you may not be too keen on IT services outsourcing in the Philippines and other countries right off the bat. But when it’s time to expand your talent search globally, building a blended onshore-offshore IT services team will seem like a more viable solution to drive success and growth for your company.
Who knows? You might be surprised by the amount of talent just waiting to be tapped offshore. Eventually, it will no longer just be a matter of filling out empty desks to answer calls and perform other entry-level tasks.
Emapta has expertise in IT outsourcing to execute proven, turn-key strategies that can help re-engineer your IT department.
Answering “yes” to the following questions can help you determine whether you’re ready to work with us:
Are you unable to attract and retain A-Grade talent?
Do you need to build a 24/7/365 operation to compete with more established operators?
Are you having a hard time finding the right talent in your immediate vicinity with a compensation package that suits your budget?
Are your top technicians tired of performing tasks that are vital but of lower value to the company? Is it already affecting their performance and your bottom line?
Or perhaps you are just no longer surprised when talent fresh out of university with no experience wants to start with a $60k compensation package, only to then request a raise and a car park after six months?
Outsource your IT processes
No longer a strategy for early adopters or risk-takers, IT outsourcing globally is now a go-to solution for many IT professional services to address the above pain points. By partnering with a business process outsourcing (BPO) company or a fully managed offshore staffing provider like Emapta, your organization can access a range of talent and build your own IT outsourcing team. With over 13 years of experience, we have formulated and customized solutions to address the most common IT outsourcing challenges.
Typically, IT professionals across the globe are proficient and have intermediate experience in using the leading information technology software or cloud-based tools such as:
With access to IT talent in the richest global talent hubs, we can build a team to reduce your operating expenses while also reducing your reliance on key team members onshore.
At Emapta, we collaborate closely with our clients to build experienced, vendor-certified (if required), and thoroughly skill-tested teams who can work directly with onshore talent.
As a prime example, Melbourne-based Acurus Networks leverages our offshore staffing platform to access premium talent through Emapta. This makes it possible for them to have a 24/7 network operations center (NOC) and help desk to support their client base in Australia.
Driven by escalating costs onshore and serving nationally recognized brands and government departments, Acurus – with the help of Emapta’s outsourced IT support systems – were able to provide quality Level 1 and Level 2 support services and roll out a 24/7 NOC. This paved the way for the implementation of a multi-site business continuity strategy and helped mitigate risk by spreading their team operating over two of our facilities in Manila.
“Offshoring initially came about due to our ISP-as-a-Service (ISPaaS) offering and our basic need to get customers connected, take care of payments, and have a solid brand. We are proud of the fact that they are doing not just troubleshooting but also customer service and expanding into new areas. Overall, we are extremely happy with this engagement – the quality of talent, enhanced customer experience, and the support we get from Emapta.” – Jason Matser, Managing Director at Acurus.
Teams and roles for IT outsourcing
While Emapta specializes in building offshore IT teams and quickly filling in the personnel needed for a fully functioning department, some of our clients prefer to start with a small proof of concept. They try out offshoring with just a few roles and expand after experiencing first-hand the real benefits of outsourcing IT support services from our global offices.
Our focus is on deep collaboration with our clients, so you can rest assured you’re in good hands. We can customize team composition to suit your exact needs. With 13 years of significant experience, we have a proven track record in building the following types of teams:
• Network Operations Centre (NOC)
• Service Desk or Help Desk
• Software/Web Development (Agile or DevOps teams)
• Information Security
• Database Administration
Alternatively, we can also help you bridge gaps in your IT units by filling in the following roles:
• Technical Support Specialist
• Software Developer
• Software Engineer
• Network Engineer
• Solutions Architect
• Web Developer
• Full-stack Developer
• Mobile Developer (iOS/Android)
• UI/UX Designer
• Database Administrator
• IT Project Manager
• Information Security Analyst
• Systems Administrator
• IT Procurement Specialist
• Operations Specialist
• Quality Assurance Engineer
• Automation Tester
At Emapta, we proudly partner with companies of all sizes – from all corners of the world – who call on our experience and expertise to help them achieve their goals.
Honesty, loyalty, and great teamwork are paramount to their success. As it is to ours. Which is probably why close to 720+ different companies have chosen to trust us with their outsourcing requirements.
Start transforming your business
Helping to build Your Team, Your Way.
Just tell us about any areas of your company that cause you grief or that you’d like to improve. Outsourcing may be the answer. Then again, it may not be. But after a quick chat with us, you’ll know one way of the other. So drop us a line and we’ll answer any questions you have.
We’d love to speak with you about how Emapta can support your business.