Bringing World-Class ICT Solutions to Clients All Over the World

Without world-leading technology, we simply wouldn’t have a business.
Our continual investment in IT infrastructure and technology has been key to our long-term success. As we see it, maintaining a connection with Your Team and your data is crucial to delivering a high functioning offshore team.
So regardless of our clients’ size, from SMEs right up to big corporations, we always deliver IT security solutions they can depend on. Developed within the stringent Information Technology Infrastructure Library (ITIL) guidelines, our IT infrastructure is underpinned by full redundancy, automatic fail-over, and 24/7 IT technicians inside every one of our 14 offices.

Highlights of our IT Infrastructure Framework:

Multiple ISP Connectivity
Redundant ISP configuration using a combination of The Philippines’ three biggest most-trusted telco providers for load balancing, resilience and redundancy.

Logical Network Design
V-LAN segregation of clients, bank-level security protocols and multiple layers of redundancy for all core infrastructure.

Plus, every part of the network is designed to be upgradable, expandable and flexible enough to change with your needs and circumstances.

Air-tight Data Privacy and IT Security

Bank-level security protocols across the board. That’s how seriously we take your business’ data security and privacy.

All our offices and systems are equipped with both logical (authentication, encryption, secure passwords, disabled USB drives) and physical (Biometric, CCTV) security.

Giving you the peace of mind you need to focus on growing your business.

We not only meet but exceed applicable international data privacy laws. We work with and have met the requirements of a number of clients who are certified under global IT compliance protocols such as:

IT Standards & ISO Compliance

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We’re very proud of the fact that Emapta is deep into the process of acquiring our ISO 27001 certification, the standard specification for Information Security Management System (ISMS).

We’re very proud of the fact that Emapta is deep into the process of acquiring our ISO 27001 certification, the standard specification for Information Security Management System (ISMS).

Access Control

• Computers authenticate against a Domain and Users have unique accounts
• Network shares are controlled by Access Control Lists
• Computer terminals are locked after five minutes of inactivity
• Company backups are encrypted
• Capability to disable USB storage devices

Information Security Incident Management

• Network Monitoring Systems poll infrastructure, core services, and devices
• In the event of a failure, our 24/7 Network Operations Centre is notified and address the issue in accordance with business impact

ISO Compliance

• Regular conduct of IT audits (firewall testing, and internal vulnerability scanning)
• Multi-level testing and inspection of workstations prior to deployment to staff
• Client installations checked against procedure document before ‘going live’

Organising Information Security

• Our IT Department operates with key guidelines tailored to each clients’ exact requirements
• Processes are customised for each company’s specific requirements

Human Resources Security

• Stringent HR screening policies ensure only suitable candidates are placed
• Induction process incorporates security guidelines
• Clearly documented staff exit procedures protect our client’s intellectual property

Physical and Environmental Security

• All sites are located in buildings manned by security personnel on all entry and exit points
• All Emapta sites and offices have Biometric authentication systems for verifying identity and controlling and recording all staff movements

Asset Management

• Hard and soft assets are registered in our Asset Management database
• Core equipment is secured in our climate controlled server rooms

Information Systems Acquisition, Development & Maintenance

• Emapta’s IT Department implements security mechanisms for local workstations and servers and VPNs and VLANs for clients’ workstations
• Workstations are protected by market-leading antivirus
• Firewalls and public-facing devices are regularly patched and updated

Business Continuity Management

• Multiple levels of redundancy in our Internet connectivity and core hardware including switches and firewalls
• Disaster recovery and expansion options in Eastwood and Makati

Disaster Recovery & Business Continuity

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Connectivity and data are crucial to your business. And ours. That’s why we chose to develop many mid-size facility centres in strategically located hubs throughout the country rather than just a few large cities. This strategy greatly reduces the risk of single...

Connectivity and data are crucial to your business. And ours. That’s why we chose to develop many mid-size facility centres in strategically located hubs throughout the country rather than just a few large cities. This strategy greatly reduces the risk of single point failure and provides options for you to quickly relocate in times of crisis. To further mitigate and prevent potential downtime as a result of any emergency, Emapta have also established the following protocols:

  • All of our facilities throughout the country enjoy 100% power back-up
  • Every Emapta office is independently connected to the internet via three independent ISPs
  • Each connection is delivered as fibre to our climate-controlled data centres ensuring high uptime and ease of upgrade
  • Hardware redundancy is maintained at both the server and the infrastructure levels, along with professional server management

There’s Even a Back-up, Back-up Plan

While most other outsourcing companies solely focus on the infrastructure and services at their end, Emapta’s experienced team also actively work hand-in-hand with your internal ICT team or Managed Service Provider to further mange risks. We ensure your business-critical services are still accessible by Your Team in The Philippines AND by all your local staff should you have an unexpected event at your end.

We hope you never need these services. But it’s always comforting to know a back-up plan exists.

Risk Management

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When you’re running a company, the last thing you need are more things to worry about. So at Emapta, we identify and address potential risks before the start of our business relationship with you. Bringing your business long-term success without...

When you’re running a company, the last thing you need are more things to worry about. So at Emapta, we identify and address potential risks before the start of our business relationship with you. Bringing your business long-term success without the worry.

Legal Risks

Your Team works exclusively for you. But each employee is legally employed by Emapta. So we assume the risks associated with this, even though our clients are not bound to a long-term contract. Giving you unprecedented flexibility to help with your ever-changing business needs.

Commercial Risks

Even though you’re half a world away from Your Team, rest assured that Emapta’s tried and tested internal processes and high-tech infrastructure have continually proven to mitigate the risks usually associated with outsourcing (such as service delivery issues, disruption in operations, leaks in confidential information, loss of intellectual property, data security, etc).

Cultural Risks

Successful outsourcing partnerships arise when distances and cultural differences seem to ‘disappear’. So we make sure Your Team in the Philippines feels just like an extension of your existing team back home.

• We conduct training programs between Your Team offshore and yourself to instil a better understanding of each other’s culture and your business practices.
• Daily operational oversight is provided via our on-site Australian executive management team.
• They ensure effective client/employee relationship systems are deeply embedded into all areas of service delivery while also ensuring any potential cultural gaps are avoided (or seamlessly managed).

And, of course, your office space can be fully branded to visually embed your business’ culture and values.

Walking the Talk.
And the Corridors.

Not only is Emapta Australian owned and operated, our entire management team – including our CEO – are all based in The Philippines. That’s right, they’ll be walking the very same corridors as Your Team. Their on-site management, guidance and leadership helps us deliver world class standards and unparalleled transparency for your business. At each of our 14 Emapta offices, you’ll find:

State-of-the-art facilities and efficient facility team
Site Managers
Customer Experience Managers
On-site HR Personnel
On-site IT Support
Accessible Medical Services
Front Desk Officers
In-house Fitness Trainers