Hospitality & Tourism Outsourcing

Hospitality & Tourism Outsourcing

Enhance customer satisfaction with reliable hospitality outsourcing

Travel and tourism providers worldwide are seeking to scale in order to offer better products and services and maintain market competitiveness and relevance to raise profit margins.

Looking at a potential $1,016 billion market value by 2027, the global travel industry would outsource 1 out of 10 people in all parts of the globe as the demand to manage the growing customer influx grows even higher.

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Today, the Philippines stands as one of the most cost-efficient destinations for outsourcing services for the hospitality industry in the world, providing a myriad of proficient, highly employable sales, back-office, and IT staff to resolve the following challenges:

  1. Do you need to build a new team that can improve your customer engagement by creating and maintaining your omnichannel presence and various payment systems?
  2. Do you lack resources or expertise in improving your customer service experience and complying with industry metrics such as PCI-DSS, Forbes, and AAA standards?
  3. Are you in need of a team with experience in managing core activities or back-office tasks for travel agencies, hotels, restaurants, spas, and fitness centers?
  4. Do you wish to integrate peer-to-peer (P2P) economy in your operations but don’t have the IT capabilities to build a secure platform for customer interaction?

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Why outsource hospitality and tourism services now?

Many travel agencies and hospitality establishments choose the Philippines when for secure and scalable tourism outsourcing because it is a low-risk offshoring country that offers a well-educated and highly skilled talent pool with broad industry experience.

Aside from gaining access to premium talent and additional technology, outsourcing to the Philippines can help you save up to 72% in labor expenses, thanks to the low cost of living in the country. You can also benefit from government policies that offer generous benefits and support to the thriving BPO industry.

Besides having the ability to tap A-list professionals, hospitality and tourism businesses can also benefit from the Philippines’ high cultural compatibility, strong IT infrastructure, stringent IP protection, and proactive government support for outsourcing.

Pro Tip:

See how much you can save with accounting outsourcing

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Key benefits of outsourcing your hospitality and tourism team with Emapta

Our expert team of recruitment specialists can source top hospitality and tourism management professionals to help you reach your goals. Successful candidates will go through our meticulous human resource process. We’ll handle everything on your behalf – from their legal employment requirements to employee benefits. With our career development programs, your new employees can even gain additional training and certification to ensure they’re up to date with the latest industry standards.

Safe and secure

At Emapta, you can rest assured that your client data (such as personally identifiable information or PII), property details, and other confidential information will remain safe and secure, thanks to our comprehensive IT security protocols integrated into your offshore team’s workstation. You’ll also have access to our IT help desk support 24/7 via ticketing system, email, or phone should you require assistance in-person and/or remotely.

Exclusively for you

Our easy-in, easy-out outsourcing terms let you evaluate and further customize your offshore setup according to your specific needs. We’ll assign a dedicated offshore hospitality team to work exclusively for you from one of our fully equipped state-of-the-art offices, complete with high-speed internet, video conferencing rooms, security access, and recreational amenities.

On top of that, you’ll have full control over the management of your offshore team’s performance through Empower – our proprietary talent management system that is fully customizable to reflect your company’s brand and culture.


Teams and roles for tourism outsourcing

At Emapta, we give you the freedom to customize your team while providing assistance whenever you need to scale. You can choose to start with 1 or 2 staff members or quickly build an entire team of 20-50 professionals who can fill the following roles:

  • Travel Agent
  • Travel Coordinator
  • Hotel Manager
  • Housekeeping Associate
  • Hospitality Specialist
  • Health and Wellness Specialist
  • Translator
  • Spa Manager
  • Food and Beverage Manager
  • Restaurant Shift Supervisor
  • Catering Manager
  • Lodging Manager
  • Event Coordinator/Planner
  • Recreational Activities and Leisure Coordinator
  • PR Manager
  • Guest Relations Manager
  • Guest Services Supervisor
  • Maintenance Supervisor
  • Reservations Agent
  • Online Receptionist/Concierge
  • Back-office Assistant
  • Sales and Marketing Manager
  • Customer Service Representative
  • IT Manager
  • Finance Manager
  • Project Manager

Looking for hospitality and tourism roles that are not mentioned above? Get in touch with us to know how we can help you source the talent you’re looking for!

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At Emapta, we support companies of all sizes from all corners of the world who call on our experience and expertise to help them achieve their goals.

Honesty, loyalty, and great teamwork are paramount to their success – as it is to ours. This is the very reason why close to 720 different companies have chosen to trust us with their outsourcing requirements.

At Emapta, we proudly partner with companies of all sizes – from all corners of the world – who call on our experience and expertise to help them achieve their goals.


Honesty, loyalty, and great teamwork are paramount to their success. As it is to ours. Which is probably why close to 720+ different companies have chosen to trust us with their outsourcing requirements.