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"They're authentically customer centric and flexible. That’s why we're constantly recommending Emapta to our network."

Kent Madsen, Netop
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Our business
is Your Team.
Your Way.

Your business deserves the very best. So that’s exactly what we’ll give you. Exactly the way you want it. Making sure everyone involved smiles along the way.

HomeTotal Flexibility

Flexibility. It’s what the new world of business needs. And it’s something our 410 international clients use to great effect.

Fully Customised Solutions. Always.

No cookie cutting. Ever.

At Emapta, we simply don’t believe in one-size-fits-all outsourcing solutions.

Instead, we start with your needs (and pain points) then carefully build a tailored team of the very best talent available within the Philippines around those exacting requirements. Talent who’ve been recruited to care for your business just as much as you do. In turn, we then show these people the same care and attention by nurturing them both professionally and personally.

So they’re more than happy to keep giving your business their very best. Every single day.

Your Business Identity and Culture first

Your Business Identity and Culture first

Your Team working your schedule in Your Timezone

Your Team working your schedule in Your Timezone

Our Processes aligned to Yours. Not the other Way around

Our Processes aligned to Yours. Not the other Way around

Our flexibility is your best friend

With Emapta, you’re free to expand or contract your international team (and the space and resources they require) whenever the need arises without the burden of lock-in or long-term contracts.

So if you land a huge short-term project, we can help you quickly assemble the army you need then disband it once the project is completed.

Simple, stress-free and incredibly cost-effective.

"Emapta are an exceptional partner and are always flexible to cater to our requirements, even at short notice. The support services continue to exceed our expectations and through their commitment to deliver, have enabled us to scale quickly without compromising service."

Sheree Petracco,
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The international extension of your brand

We fully understand that you’re not starting a new business within the Philippines, you are expanding and strengthening your existing company. So we’ll make sure everything (and everybody) works the way your company already does.

Dedicated Private Offices

Private offices give you the freedom of a custom fit-out using your logos, signage, video conference systems and whatever else it takes to mirror your company’s existing environment and brand.

Brand Your Own Space

A big part of our “Your Team. Your Way” approach is to make sure your company’s values, culture and brand identity remain as strong within our walls as they do within your own.

Your Team Working in Your Timezone

You can align the schedule of Your Team to work when you do. It’s what we call “Your Team. Your Way. Your Timezone.”

Training Provided

In partnership with yourself, we’ll provide all the training your new staff will ever need to fully understand and embrace your company’s culture.

Recruit to your Specific Requirements

We only employ those who can reflect your values and replicate your operational and cultural DNA.

Full control is always at your fingertips

Our EmpowerTeams™ proprietary digital management platform gives you full control over Your Team as if they were just down the corridor from your own office. Giving you full visibility of your entire Philippine-based operation, it provides a seemingly endless array of features that helps you connect to Your Team and keeps them engaged, updated and feeling ‘loved’.

It’s an invaluable yet simple-to-use platform that nullifies the pain points that would otherwise exist with a geographically separated team.

 

Real-time team status and ability to export historical attendance data
Cultural awareness education along with recommendations on sensitive matters
Integrated video & SMS messaging
Talent selection with video recording of interviews and hundreds of available skill tests
Internet connectivity reporting and customised client service monitoring
24/7 office camera
Measure Your Team's engagement with team pulse
Integrated Help Desk for contacts for each department
Rewards and recognition system
Online Shop allowing you to make operational purchases seamlessly
Local workstation monitoring that tracks web and application use with screenshots
Access to your dedicated Customer Experience Manager
Complete online performance appraisal system
Knowledge center

Set up your International
Office in 5 easy Steps

EMAPTA arrow right
EMAPTA arrow right
1

Your Vision

Tell us what you need and, importantly, what are your pain points. Often we add even more value to a client’s business by suggesting solutions that you may have never even considered.

2

Your Target Talent

With specialist recruiters in all of our 14 offices, we’ll search the whole country for the talent your business needs and deserves. Next we interview them (giving them any tests you’d like) before setting up final video interviews between you and your selected shortlist.

3

Your Dream Team

We employ ‘Your Team’. Emapta take on all the legal and compliance obligations plus all the fiddly HR bits and pieces. Then we set up Your Team in their (actually, ‘Your’) own offices filled with state-of-the-art technology, IT infrastructure and other facilities.

4

Your Way of Working

First, we can fit out Your Team’s workspace so that it mirrors your company’s brand. Then we’ll help train your new staff in the ways you work: your systems and operations, your culture, values and your way of being. So that your new office acts just like an extension of your current one.

5

You're Up & Running

To ensure your operation is a resounding success, our Australian management team are on-the-ground to help guarantee a seamless transition as your processes and systems are put in place. Rest assured, we’ll remain available to you and Your Team anytime you need us.

People Love Our Flexibility

Customer Referral Rate

70%

Customer Referral Rate

Employees Recommend to a Friend on Glassdoor

96%

Employees Recommend to a Friend on Glassdoor

Average Hire Time for Standard Roles

14 Days

Average Hire Time for Standard Roles

Start transforming your business

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Want to start building Your Team. Your Way?

We’ll show you how easy it is to build an international extension of your current business in The Philippines. Please get in touch today to discover the many benefits of outsourcing with Emapta and share some case histories of businesses, just like yours, who have already done the same.

We’d love to speak with you about how Emapta can support your business.

  • PH Philippines
  • AU Australia
  • US United States
  • NZ New Zealand
  • CA Canada
  • GB United Kingdom
  • SG Singapore