Customer Service Representatives

Hire experienced customer service representatives to support your client base

Are you looking into customer service outsourcingWhether you’d like to scale your onshore customer service team or building a new one from scratch offshore, it’s vital to make sure that you have a partner that can quickly source and hire the right people for the job. After all your customer service team is crucial to making or breaking relationships with your clients. 

For over two decades, the Philippines has been hailed as one of the best outsourcing destinations in the world. What makes the Philippines tick? The culture of hospitality. Considered as one of the friendliest people you would ever meet, Filipinos are empathic and hospitable individuals who are always ready to lend a helping hand. With these positive virtues and high proficiency in English, they make an exceptional team of customer service professionals. 

The BPO industry in the Philippines is booming! With over 500,000 professionals currently employed in the customer service sector, there’s plenty of highly experienced customer service candidates who can immediately join your organization.  

 

Read more: Top Talent, Total Care: How We Reach and Keep Top Customer Service Talent

 

Customer service professionals are highly employed in the following industries:

Telecommunications 

Financial Services (Banking, Insurance, Investments) 

Retail 

E-commerce and Online Retail 

Healthcare 

Travel & Hospitality 

Food Industry 

Construction & Engineering 

Education 

Professional Services 

 

Trained properly to your business’ specific processes, an offshore customer service representative should be able to resolve most, if not all the issues for your customers in a call, chat, or email. To maintain service excellence, your customer service team must make sure to make your customers happy and satisfied. 

 

Customer Service Work Experience and Qualifications 

 

In the Philippines, CSRs come from all types of educational backgrounds. They don’t come from a particular school or graduate with a degree, but in fact, some of them are short courses graduates. On average, over 400,000 graduates join the formal economy each year, and most of them start their careers in the customer service industry.     

Here are the customer service roles categorized by years of experience: 

Junior 

1- 2 years of relevant customer service experience 

Experienced  

2 to 4 years of relevant customer service experience 

Senior 

4 years of relevant customer service experience 

 

Customer Service Representative Tools 

Customer relationship management software (CRM) is the most valuable tool for all CSRs. A typical CSR candidate would have good experience in using some of the most popular CRM systems. If ever you have a specific CRM system you want your customer service representatives to use, they would be able to adapt quickly as CRM systems, in general, have a lot of similarities. 

Depending on the number of tools and the complexity of the processes, products, and breadth of customer transactions, training your CSRs to your specific CRM system would not be a problemGetting them up to speed may only take you 1 to 3 weeks. 

Typically, all CSRs in the Philippines are proficient or have intermediate experience in using the leading CRM systems such as: 

 

Save up to 72% on labour costs when you outsource customer service representatives to the Philippines.

 

Contact us to get your customer service representative salary estimate and learn more about outsourcing in the Philippines today! 

 

 

Share to: