Manage retail and e-commerce operations efficiently with a trusted BPO provider
With the rise of e-commerce giants such as Amazon in the west and Alibaba in the east, online shopping has become a popular activity embraced worldwide. In 2040, around 95% of shopping is predicted to be facilitated by e-commerce.
For small to medium–sized sellers who have only begun to build their local and international reach, this means catching up with digital transformation by making their products and services easily purchasable online.
Having a small in-house IT team or no existing department focused on digital strategies is a common and challenging situation for most retailers. Technological needs such as outsourcing eCommerce website development coupled with the goal of looking for cost-saving solutions has driven retail firms to transfer their IT, admin, and other back-office services to retail outsourcing companies in low-cost regions to address these business growing pains:
1. Expansion = more resources = but more costs. How can you scale without burning a hole in your company’s pocket?
2. If you have a limited talent pool or local hires ask for packages that do not fit your budget, where and how can you look for people who are both qualified and are affordable?
3. As you’re getting more people on board, what do you have in place to retain your high-quality content?
4. In between recruiting, delegating tasks to new hires, and managing existing projects, do you have enough time to focus on your core business?
Why outsource retail and e-commerce services now?
Through outsourcing in the retail industry, you can access the latest e-commerce technology and premium talent to grow your multichannel/omnichannel reach, engage your customers more effectively, double your online revenues, and thrive in the digital marketplace.
Outsourcing retail operations to the Philippines is a highly recommended move if you plan to transfer your customer support services, digital services, supply chain support, revenue management, and other high-volume tasks to highly skilled outsourced professionals.
Whether you’re a large retail firm or a startup looking into expanding retail capabilities, engaging with an outsourced eCommerce solutions provider in the Philippines can be your cost-efficient strategy. It can potentially give you up to 72% in cost savings, thanks to the low cost of living in the country and government policies that offer generous benefits and support to its thriving BPO industry.