Retail Outsourcing

Retail Outsourcing

Manage your e-commerce operations efficiently with reliable retail outsourcing services

As e-commerce titans like Amazon and Alibaba continue to dominate in the West and East, respectively, online shopping has swiftly transformed into a widely embraced global phenomenon. By 2040, forecasts indicate that roughly 95 percent of shopping will be facilitated by e-commerce.

For small to medium-sized sellers who have only begun to build their local and international reach, this means catching up with digital transformation by making their products and services easily purchasable online.

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Having a small in-house IT team or no existing department focused on digital strategies is a common and challenging situation for most retailers. Technological requirements such as outsourcing e-commerce website development, along with the objective of finding cost-efficient approaches, have led retail businesses to delegate their IT, administrative, and other back-office services to retail outsourcing companies in budget-friendly regions. In the process, they were able to address the following growth-related challenges:

  1. While expansion leads to more resources, it also results in higher costs. How can you scale without burning a hole in your company’s pocket?
  2. Besides having a limited talent pool, local hires may also seek compensation packages that do not fit your budget. If this is the case, where and how can you recruit employees who are qualified but still within the labor allowance you’ve set?
  3. With more people on board, how do you plan to retain the quality of your offerings?
  4. Between recruiting talent, assigning tasks to new hires, and managing existing projects, can you set aside enough time to focus on your core business?

Success in retail is all about balancing the equation. With so many considerations and processes to think about, it pays to have a partner to share the burden with you. This is where retail industry outsourcing can help.

Talk to our Growth Specialist and learn more about how Emapta helps retail businesses like yours reach their growth potential fast.

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Build a team of skilled English-speaking professionals, sourced from the top 5% of Philippine talent.

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Why outsource retail and e-commerce services now?

Through retail industry outsourcing services, you can access the latest e-commerce technology and premium talent to grow your multichannel/omnichannel reach, engage your customers more effectively, double your online revenues, and thrive in the digital marketplace.

Outsourcing retail operations to the Philippines and other more budget-friendly regions is a highly recommended move if you plan to transfer your customer support services, digital services, supply chain support, revenue management, and other high-volume tasks to highly skilled outsourced professionals.

Whether you’re a large retail firm or a startup looking into expanding retail capabilities, engaging with companies that provide e-commerce BPO outsourcing services can be your cost-efficient strategy. It can potentially give you up to 72 percent savings, thanks to the low cost of living in the Philippines and government policies that offer generous benefits and support to its thriving BPO industry.

Pro Tip:

See how much you can save with retail & e-commerce outsourcing

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Key benefits you can enjoy for outsourcing retail operations with Emapta

Our specialized outsourcing services come with recruiters who are experts in finding the top retail and e-commerce professionals you require. Successful candidates go through our HR processing. We’ll take care of all their legal employment requirements and benefits on your behalf. Your offshore team will also enjoy our career development programs, training, and certification courses, so you can rest assured that they’re up to date with the latest industry standards.

Safe and secure

Outsourcing confidential consumer data or product information is protected in the Philippines with the Data Privacy Act implemented in the country since 2012, dubbed by the IT & Business Process Association of the Philippines as “one of the toughest data-privacy legislations in the region.” This means your client data and product information are protected through our comprehensive data security protocols integrated into your offshore team’s workstation. We also provide 24/7 IT help desk support via email, ticketing system, or phone to help your staff in-person and/or remotely.

Your Team, Your Terms

Our easy-in, easy-out retail outsourcing terms give you room to evaluate and further customize your offshore setup to suit your needs. Your full-time offshore retail operations team will work exclusively for you from one of our state-of-the-art offices, each fully equipped with high-speed internet, video conferencing rooms, security access, and recreational amenities. You’ll also have complete control over your offshore team’s performance through Empower, our proprietary talent management system, and a fully managed office tailored to reflect your organization’s unique brand and culture.

Different teams and roles in retail and e-commerce outsourcing

We offer a customizable staffing solution that gives you control in two ways: (1) build your team composition however you’d like it to be, and (2) grow at your own pace.

In other words, we can help you start gradually with 1-2 staff members or build a complete e-commerce team of 20-50 professionals who can fill the following roles:

• Content Marketers
• Digital Marketing Specialist
• Social Media Marketer
• UI/UX Designer
• Visual Merchandiser
• Customer Relationship Management (CRM) Specialist
• Customer Service Representative (Voice/Chat)
• Retail Sales Associate/Manager
• Sales Manager
• Sales Consultant

• E-Commerce Developers, Programmers, And Administrators
• Admin Assistant
• Product Sourcing Specialist
• Order Management Specialist
• Compliance Analyst
• Retail Accountant
• Accounts Payable Specialist
• Accounts Receivable Specialist
• Bookkeeper
• Trade Coordinator
• Supply Chain Specialist
• Inventory Control Specialist

Since the types of retail and e-commerce roles may change per setup, we may not have covered everything on the list above. If you can’t find a setup you require, reach out to us to learn how we can help you find the right talent.

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At Emapta, we proudly partner with companies of all sizes – from all corners of the world – who call on our experience and expertise to help them achieve their goals.


Honesty, loyalty, and great teamwork are paramount to their success. As it is to ours. Which is probably why close to 680 different companies have chosen to trust us with their outsourcing requirements.