We have compiled a list of our most frequently asked questions, categorised by relevance. Alternatively, you are more than welcome to speak with our helpful staff.
What roles can I offshore?

Whether it’s business administration, software development, finance, marketing or sales support, Filipino talent are likely to be a perfect fit to your team.

Check out the different industries we work with and get a glimpse of the kind of roles and teams we have built for our customers.

How long does it take to setup an offshore team? / How soon can we get started?

Our sourcing process to onboarding typically takes as little as 3-6 weeks. We assume you’ll be choosing talent whom we have head hunted and are currently employed, thus, they will also have to render notice period of up to 30 days. If you require a sooner start, we will focus on resources that are more readily available.

Can talent in the Philippines perform the tasks at the level that I require?

The short answer is: yes. The Philippines is home to an incredibly large talent pool and produces over 400,000 University Graduates across different specializations every year.

We go out into the market to recruit specifically for your requirements once we have a full understanding of the role, the tools required to perform the role, and how the role is managed and fit into your organization.

Because you are selecting the personnel, you will have the opportunity to interview the candidates to determine if they are aligned to your company culture, we can administer a wide range of assessment tests from practical skills, deductive reasoning skills to personality tests, and we customize the interview process based on your best practices.

Will the personnel be shared with other clients?

While the employee(s) will be legally employed under Emapta, they will be exclusively working only for you and your organization. We put your company/brand first and treat your employees as an extension of your company in the Philippines – while Emapta is their support network on the ground.  We have found this to be a key success factor for high-performing teams and a great contributor to long-term employee retention.

What time zone are you in?

Emapta is located in the Philippines, which is UTC +8, but our teams work in different shifts, 24/7.

You decide when you want your team to work, this could be your countries’ office hours or alternative hours to provide after hour coverage.

How do you attract and retain your employees?

We ensure that our employees can care for themselves and their loved ones by providing private health coverage and provisions for paid time off.

We offer continuous learning and development classes to build their confidence and motivate their desire to improve and work smarter, supported by a range of engagement activities to build connections to the EMAPTA community.

We stay focused on giving our clients the right tools that enable them to build their relationship with the employees. Attracting and retaining top talent is as much the responsibility of our clients as it is ours and successful clients are those that are fully engaged in the performance management of the personnel.

What is your recruitment process

At Emapta, a critical part of our role in this engagement is to help you make better decisions in building your offshore team.
Our recruitment team is composed of seasoned and highly professional Senior Recruiters and Subject Matter Experts specializing in 5 main verticals:

  1. Accounting and Finance
  2. Information Technology
  3. Call Center and BPO Services
  4. General Admin/ Sales and Marketing
  5. Engineering, Architectural and Industrial Services.

Our approach to recruitment and selection, defines a simple process for identifying and hiring A-players with a high degree of success:

  1. Phone Interview: Immediately done for A-grade candidates once they apply
  2. Initial Video Interview (optional): We fast track candidates to this process once they’ve qualified for the phone interview.
  3. Initial Client Assessment and Qualifications Submission: We’ll send to you the collated phone and video interviews together with complete details of the candidate’s CV, references, working experience, skills and all relevant qualifications for the role they’re applying so you can select who you prefer to interview.
  4. Additional Tests: Subject to your preference, we can include a whole range of skills, psychological, IQ and EQ tests to measure the suitability and alignment of the candidate to your company.
  5. Final Video interview: When the candidate passes all initial process, we’ll assist you and facilitate a video interview between you and the candidates.
  6. Job Offer: After all the interviews and selection of candidates, we assist in negotiations and give the best competitive offers to candidates to secure them for you.
  7. Approved Candidate Profile: Once they’ve accepted the offer and we’ve collated all information and qualifications about the candidate, we submit it to you for final review and approval.
Where is the top talent? What office attracts top talent?

Generally, high-quality talents go where opportunities are, and the Philippines is no different in this respect; exceptional local talents converge in Manila’s central business districts where Emapta offices are strategically located. Makati and newly emerging BPO hub Pampanga provide a vast talent pool of young, educated and experienced accounting and finance professionals.

All our offices have appealing attributes. Proximity to where talent lives is the difference between locations and we keep expanding our network of offices to provide offices within reach of the best talent. Regardless of location, Emapta clients and staff are equally serviced and provided with state-of-the-art facilities in premium grade buildings.

How do I apply for a job?

To search and apply for open roles at Emapta that interest you, please visit Jobstreet or click the “Join Us” option in the ‘Discover’ tab at the top of your screen.

Where are your offices located?

We currently have 15 sites throughout the Philippines and Sri Lanka providing us the greatest reach for talent having offices near where staff reside and reducing their daily travel time.

Our sites are located in central business districts with easy access to public transportation, recreational, medical, and educational facilities.

Do the employees work in an office or home environment?

With our network of 15 offices across the Philippines, as well as our Emapta Anywhere™ solution for remote work, we can provide safe and secure work environments for our employees, suited to their location preference and our customer requirements.

Visit our Amazing Workspaces Page to see some of our facilities and office locations. All offices feature 100% back-up power, high speed internet with multiple redundant connections and 24×7 security with CCTV and biometric access.

Can our team be in a private office?

We would recommend a private office for teams larger than 5 head count. There is no premium to be in a private office and the service fee remains fixed.

You may also brand your private office with your company logo, and customize the layout based on your requirements. Our inhouse Workspace Innovations team can help in the design and layout.

Our open share plan is also a great option for smaller teams and would allow them to engage with other employees.

Do you have boardrooms and meeting rooms?

All our facilities are equipped with co working spaces, meeting rooms, training rooms and formal boardrooms. There is no additional cost for use and your team may reserve the space as often as needed.

How do we know what office site our team will be working at?

When we are recruiting for your role(s), our team will source across all our regions and typically will allow you to decide the best placement for your team.

Emapta will provide you recommendations for top talent based on our understanding of the candidate profile you are seeking and the headcount you require.

In the case of team transition, wherein you have an existing team in the Philippines, we will work with you to transfer them to the Emapta site with minimal impact on your existing team.

Because of the flexibility in our multiple site strategy, you may also opt to place team members throughout different sites. This would be dependent on the role, the dependency for interaction with each other, and your comfort level.

Why does outsourcing & offshoring to the Philippines provide such substantial cost savings?

With over 109 million population, the Philippines has a vast pool of highly skilled talent across a wide range of specializations. Paired with lower living costs, this allows for a drastic reduction in operational costs, without sacrificing quality or productivity.

Moreover, the outsourcing industry is a key driver of the Philippine economy and provides work opportunities for millions of hardworking Filipinos with long-term career opportunities that would otherwise have been unavailable to them.

How does Emapta’s pricing structure compare to other outsourcing companies?

Emapta’s pricing structure is very transparent.

We don’t mark up the salary of the staff and is invoiced to our clients as a direct pass through. We also include the costs of 13th month pay and redundancy coverage so customers are not faced with a large lump sum amount at the end of the year (or in cases where redundancy occur).

Our Service Fees and One Time Fees are separate line items so customers know exactly what they’re paying for at the time of service.

Are there any up-front fees or down payment required?

No upfront payments. You pay nothing until you have selected and approved your offshore staff.

We have one-time fees for the set-up and recruitment of the talent, charged upon successful hire of your new team member. From there on, employee costs (no markup) and our service fee is charged monthly.

There is no upfront cost and no security deposit required if you choose to cover the benefits/insurances of the personnel monthly.

Does the price include employee benefits and appropriate salary?

Emapta operate in full transparency and we will provide you labour rates and benefits based on your requirements and current market before and during the recruitment process.

Once your talent is employed, you will have access to their employment contract and time record and have full visibility of their wage – we never markup salaries.

You will have an HR Business Partner throughout your engagement with Emapta to oversee and manage all employee related matters as well as provide you guidelines and trends in annual salary increases and recommendations at the appropriate times.

What technology can I use to monitor staff attendance and productivity?

Emapta has developed its own proprietary technology that allows customers to monitor and manage teams’ productivity, communicate with and reward team members and maintain full visibility of the teams information.

How do I know my company information and data is secure?

Emapta adheres to Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), which aims to protect personal data in information and communications systems, both in the government and the private sector.  In line with the requirements of the DPA, we make sure that all personal data collected is processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.

Accordingly, Emapta ensures that personal data under its custody is protected against any accidental or unlawful destruction, alteration and disclosure as well as against any other unlawful processing. To achieve this, we have implemented appropriate security measures for storing collected personal information, depending on the nature of the information. To find out more, visit our Maximum Security page or reach out to us so we can discuss your specific concerns and security requirements.

What technology partners does Emapta work with?

Emapta has great experience in working with a wide range of systems and technologies that our clients require. We tailor a solution to the specific technological requirements of our customers’ businesses.

Does Emapta have a business continuity plan that considers natural disasters?

Emapta has a disaster recovery plan and tailored BCP (Business Continuity Plans) for our customer teams.
With our network of 15 offices, all of which are equipped with multiple redundant internet connectivity and power backup, we can ensure the ongoing operation for our customer. Should natural disasters occur, EMAPTA has established BCP that effectively utilize our technological expertise and multiple offices throughout the Philippines. If one site goes down for whatever reason, we simply move the team to a different office location or provide remote support.