FAQs

Whether it’s business administration, software development, finance, marketing or sales support, Filipino talent are likely to be a perfect fit to your team.

Check out the different industries we work with and get a glimpse of the kind of roles and teams we have built for our customers.

Our sourcing process to onboarding typically takes as little as 3-6 weeks. We assume you’ll be choosing talent whom we have head hunted and are currently employed, thus, they will also have to render notice period of up to 30 days. If you require a sooner start, we will focus on resources that are more readily available.

The short answer is: yes. The Philippines, Malaysia, Sri Lanka, Macedonia, and Colombia are rife with outsourcing and nearshoring talent, catering to almost any industry that can be outsourced, from finance to healthcare, and more.

We go out into the market to recruit specifically for your requirements once we have a full understanding of the role, the tools required to perform the role, and how the role is managed and fit into your organization.

Because you are selecting the personnel, you will have the opportunity to interview the candidates to determine if they are aligned to your company culture, we can administer a wide range of assessment tests from practical skills, deductive reasoning skills to personality tests, and we customize the interview process based on your best practices.

While the employee(s) will be legally employed under Emapta, they will be exclusively working only for you and your organization. We put your company/brand first and treat your employees as an extension of your company in the Philippines – while Emapta is their support network on the ground.  We have found this to be a key success factor for high-performing teams and a great contributor to long-term employee retention.

Emapta is located in the Philippines, which is UTC +8, but our teams work in different shifts, 24/7.

You decide when you want your team to work, this could be your countries’ office hours or alternative hours to provide after hour coverage.

We ensure that our employees can care for themselves and their loved ones by providing private health coverage and provisions for paid time off.

We offer continuous learning and development classes to build their confidence and motivate their desire to improve and work smarter, supported by a range of engagement activities to build connections to the EMAPTA community.

We stay focused on giving our clients the right tools that enable them to build their relationship with the employees. Attracting and retaining top talent is as much the responsibility of our clients as it is ours and successful clients are those that are fully engaged in the performance management of the personnel.

At Emapta, a critical part of our role in this engagement is to help you make better decisions in building your offshore team.
Our recruitment team is composed of seasoned and highly professional Senior Recruiters and Subject Matter Experts specializing in 5 main verticals:

1. Accounting and Finance
2. Information Technology
3. Call Center and BPO Services
4. General Admin/ Sales and Marketing
5. Engineering, Architectural and Industrial Services.

Our approach to recruitment and selection, defines a simple process for identifying and hiring A-players with a high degree of success:

1. Phone Interview: Immediately done for A-grade candidates once they apply
2. Initial Video Interview (optional): We fast track candidates to this process once they’ve qualified for the phone interview.
3. Initial Client Assessment and Qualifications Submission: We’ll send to you the collated phone and video interviews together with complete details of the candidate’s CV, references, working experience, skills and all relevant qualifications for the role they’re applying so you can select who you prefer to interview.
4. Additional Tests: Subject to your preference, we can include a whole range of skills, psychological, IQ and EQ tests to measure the suitability and alignment of the candidate to your company.
5. Final Video interview: When the candidate passes all initial process, we’ll assist you and facilitate a video interview between you and the candidates.
6. Job Offer: After all the interviews and selection of candidates, we assist in negotiations and give the best competitive offers to candidates to secure them for you.
7. Approved Candidate Profile: Once they’ve accepted the offer and we’ve collated all information and qualifications about the candidate, we submit it to you for final review and approval.

Generally, high-quality talents go where opportunities are, and the Philippines is no different in this respect; exceptional local talents converge in Manila’s central business districts where Emapta offices are strategically located. Makati and newly emerging BPO hub Pampanga provide a vast talent pool of young, educated and experienced accounting and finance professionals.

All our offices have appealing attributes. Proximity to where talent lives is the difference between locations and we keep expanding our network of offices to provide offices within reach of the best talent. Regardless of location, Emapta clients and staff are equally serviced and provided with state-of-the-art facilities in premium grade buildings.

To search and apply for open roles at Emapta that interest you, please visit Jobstreet or click the “Join Us” option in the ‘Discover’ tab at the top of your screen.

We currently have 15 sites throughout the Philippines and Sri Lanka providing us the greatest reach for talent having offices near where staff reside and reducing their daily travel time.

Our sites are located in central business districts with easy access to public transportation, recreational, medical, and educational facilities.

With our network of 15 offices across the Philippines, as well as our Emapta Anywhere™ solution for remote work, we can provide safe and secure work environments for our employees, suited to their location preference and our customer requirements.

Visit our Amazing Workspaces Page to see some of our facilities and office locations. All offices feature 100% back-up power, high speed internet with multiple redundant connections and 24×7 security with CCTV and biometric access.

We would recommend a private office for teams larger than 5 head count. There is no premium to be in a private office and the service fee remains fixed.

You may also brand your private office with your company logo, and customize the layout based on your requirements. Our inhouse Workspace Innovations team can help in the design and layout.

Our open share plan is also a great option for smaller teams and would allow them to engage with other employees.

All our facilities are equipped with co working spaces, meeting rooms, training rooms and formal boardrooms. There is no additional cost for use and your team may reserve the space as often as needed.

When we are recruiting for your role(s), our team will source across all our regions and typically will allow you to decide the best placement for your team.

Emapta will provide you recommendations for top talent based on our understanding of the candidate profile you are seeking and the headcount you require.

In the case of team transition, wherein you have an existing team in the Philippines, we will work with you to transfer them to the Emapta site with minimal impact on your existing team.

Because of the flexibility in our multiple site strategy, you may also opt to place team members throughout different sites. This would be dependent on the role, the dependency for interaction with each other, and your comfort level.

Top outsourcing regions are known to have a vast pool of highly skilled talent across a wide range of specializations. Paired with lower living costs, this allows for a drastic reduction in operational costs, without sacrificing quality or productivity.

Moreover, the outsourcing industry is a key driver of economic growth and provides work opportunities with long-term career opportunities.

Emapta’s outsourcing pricing structure is very transparent.

We don’t mark up the salary of the staff and is invoiced to our clients as a direct pass through. We also include the costs of 13th month pay and redundancy coverage so customers are not faced with a large lump sum amount at the end of the year (or in cases where redundancy occurs).

Our Service Fees and One Time Fees are separate line items so customers know exactly what they’re paying for at the time of service.

There are no upfront payments included in our outsourcing prices. You pay nothing until you have selected and approved your offshore staff.

We have one-time fees for the set-up and recruitment of the talent, charged upon successful hire of your new team member. From there on, employee costs (no markup) and our service fee is charged monthly.

There is no upfront cost and no security deposit required if you choose to cover the benefits/insurances of the personnel monthly.

Emapta operates in full transparency and we will provide you offshore staffing prices and benefits based on your requirements and current market before and during the recruitment process.

Once your talent is employed, you will have access to their employment contract and time record and have full visibility of their wage – we never markup salaries.

You will have an HR Business Partner throughout your engagement with Emapta to oversee and manage all employee related matters as well as provide you guidelines and trends in annual salary increases and recommendations at the appropriate times.

If you want to know how much outsourcing is for certain roles and teams, use our Team Builder tool.

Emapta has developed its own proprietary technology that allows customers to monitor and manage teams’ productivity, communicate with and reward team members and maintain full visibility of the teams information.

Emapta adheres to Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), which aims to protect personal data in information and communications systems, both in the government and the private sector.  In line with the requirements of the DPA, we make sure that all personal data collected is processed in adherence to the general principles of transparency, legitimate purpose, and proportionality.

Accordingly, Emapta ensures that personal data under its custody is protected against any accidental or unlawful destruction, alteration and disclosure as well as against any other unlawful processing. To achieve this, we have implemented appropriate security measures for storing collected personal information, depending on the nature of the information. To find out more, visit our Maximum Security page or reach out to us so we can discuss your specific concerns and security requirements.

Emapta has great experience in working with a wide range of systems and technologies that our clients require. We tailor a solution to the specific technological requirements of our customers’ businesses.

Emapta has a disaster recovery plan and tailored BCP (Business Continuity Plans) for our customer teams.
With our network of 15 offices, all of which are equipped with multiple redundant internet connectivity and power backup, we can ensure the ongoing operation for our customer. Should natural disasters occur, EMAPTA has established BCP that effectively utilize our technological expertise and multiple offices throughout the Philippines. If one site goes down for whatever reason, we simply move the team to a different office location or provide remote support.

Emapta’s offshore accounting team provides a range of services including bookkeeping, financial reporting, accounts payable and receivable management, payroll processing, and tax compliance support.

By leveraging the expertise of Emapta’s offshore accounting team, your business can streamline financial processes, ensure accurate record-keeping, improve compliance, and free up resources to focus on core operations.

Emapta follows strict security protocols, including data encryption, restricted access to confidential information, regular security audits, and compliance with data privacy regulations, to ensure the security and confidentiality of sensitive financial data.

Yes, Emapta’s offshore accounting team can provide financial analysis and budgeting support, helping businesses gain insights into their financial performance, create accurate forecasts, and make informed strategic decisions.

The members of Emapta’s offshore accounting team are highly qualified professionals with expertise in accounting, finance, and relevant industry experience. They undergo rigorous screening processes and continuous training to ensure they meet industry standards and deliver quality services.

We provide architectural design, interior design, 3D modeling, and visualization services tailored to your project’s needs.

Yes, our experienced architects and designers can work on a wide range of projects, including residential, commercial, and industrial.

Our team utilizes industry-standard software such as AutoCAD, Revit, SketchUp, and Adobe Creative Suite for design and drafting.

Yes, we prioritize sustainable design principles to create environmentally-friendly and energy-efficient architectural solutions.

Outsourced bookkeeping refers to the practice of delegating financial record-keeping tasks to a third-party service provider, like Emapta, who specializes in bookkeeping services.

By outsourcing bookkeeping to Emapta, you can reduce costs associated with hiring in-house bookkeepers, access a team of experienced professionals, ensure accurate financial data, and receive timely reports and insights to support decision-making.

Yes, Emapta’s outsourced bookkeeping service supports integration with popular accounting software, allowing seamless transfer of financial data and improving efficiency in record-keeping and reporting.

Emapta maintains strict quality control measures, including regular data validation checks, review processes, and adherence to accounting standards, to ensure the accuracy and reliability of financial data in outsourced bookkeeping services.

Yes, Emapta’s outsourced bookkeeping team has experience in handling various international accounting standards and regulations. They stay updated with changes in global accounting practices to ensure compliance and accuracy in financial reporting.

Our team of experts can provide database administration for various systems, including MySQL, Oracle, SQL Server, and more. We tailor our services to your specific requirements.

We have robust security measures in place, including access controls, encryption, and regular audits to safeguard your data and maintain compliance with industry standards.

We implement automated backup solutions and disaster recovery plans to minimize data loss and ensure business continuity.

Yes, our experts constantly monitor and fine-tune your database for optimal performance and efficiency.

We offer a comprehensive range of engineering services, including civil engineering, mechanical engineering, electrical engineering, and more.

Yes, our outsourced engineers are highly experienced, qualified, and continuously trained to meet industry standards and the specific needs of your projects.

Yes, our engineering teams have experience in managing and executing large-scale projects with precision and efficiency.

We have stringent quality control processes and conduct regular quality audits to ensure that our engineering outputs meet or exceed industry standards.

Our outsourced executive assistants and virtual assistants are trained to handle a wide range of tasks, including scheduling meetings, managing emails, travel arrangements, data entry, and more. They can adapt to your specific needs.

We source top-tier talent from our offshore locations and provide rigorous training. We also have performance monitoring systems to ensure our executive assistants meet your standards.

Yes, we offer flexible working hour arrangements to ensure that your assistant is available when you need them most.

Onboarding is a streamlined process. You can expect assistance with setting up communication tools, sharing guidelines, and establishing expectations to ensure a smooth start.

We have stringent security protocols in place, including encryption, access controls, regular security assessments, and compliance with industry regulations to protect sensitive data.

Yes, our information security experts hold relevant certifications and receive ongoing training to stay updated on the latest security threats and best practices.

Our information security team actively participates in industry forums, attends conferences, and undergoes continuous training to stay informed about evolving threats and best practices.

We adhere to strict compliance protocols, including GDPR and HIPAA, and regularly audit our processes to maintain compliance.

Our outsourced NOC services encompass 24/7 monitoring, network troubleshooting, incident management, and performance optimization to ensure your network operates smoothly.

By outsourcing NOC services, you can reduce downtime, improve network performance, and enhance overall IT infrastructure reliability while reducing operational costs.

Yes, we offer real-time monitoring with instant alerts and notifications to proactively address network issues.

Our NOC services are adaptable and suitable for various industries, including finance, healthcare, IT, and telecommunications.

Emapta’s outsourced paraplanning team assists financial advisors by providing support in creating investment strategies, conducting research, preparing financial plans, and assisting with compliance requirements.

By partnering with Emapta’s outsourced paraplanning team, financial advisory firms can scale their operations, access specialized expertise, improve efficiency in creating financial plans, and focus more on client relationships.

Emapta’s outsourced paraplanning team undergoes continuous professional development, actively engages in industry forums and networks, and stays updated with regulatory changes and best practices to provide accurate and compliant paraplanning support.

Yes, Emapta’s outsourced paraplanning team can conduct thorough research on investment products, perform due diligence, analyze risks, and provide comprehensive reports to support financial advisors in making informed investment decisions.

Emapta’s outsourced paraplanning team understands the importance of customization and flexibility. They work closely with financial advisors to understand their unique requirements and adapt their processes and workflows accordingly.

Our technical support team can assist with troubleshooting hardware and software issues, providing remote assistance, and ensuring prompt issue resolution.

Yes, we offer round-the-clock technical support to ensure your users receive assistance whenever they need it.

We have a tiered support system in place to ensure that complex issues are promptly escalated to specialists for resolution.

Yes, we offer multilingual technical support to cater to a diverse customer base.

Emapta’s payroll outsourcing team provides end-to-end payroll processing, including salary calculation, deductions, tax withholdings, compliance management, and generating pay stubs and reports.

Outsourcing payroll to Emapta can save time and resources, ensure accurate and timely payroll processing, maintain compliance with local labor laws, and provide access to payroll experts who stay updated on regulatory changes.

Emapta’s payroll outsourcing services are suitable for small, medium, and large businesses across various industries, including retail, healthcare, technology, manufacturing, and more.

Emapta prioritizes data security and confidentiality by implementing robust measures such as secure data encryption, access controls, regular security audits, and compliance with industry-standard data protection regulations.

Emapta’s payroll outsourcing team offers comprehensive support to clients, including dedicated account managers, 24/7 customer service, and ongoing assistance for payroll-related queries and issues.

Emapta’s outsourced business development team offers lead generation, market research, sales support, customer relationship management, and strategic planning services to help businesses expand their reach.

By partnering with Emapta’s outsourced business development team, businesses can tap into a skilled workforce, access market insights, increase sales opportunities, and optimize their business development strategies.

Yes, Emapta’s outsourced business development team has experience working across diverse industries and markets. They adapt their strategies and approaches to meet the specific needs and dynamics of each industry.

Emapta’s outsourced business development team maintains regular communication channels with clients through email, video conferences, project management tools, and other collaborative platforms to ensure transparent and efficient communication.

Yes, Emapta’s business development services are designed to be scalable. Whether a business requires additional resources or wants to adjust the scope of services, Emapta can accommodate the evolving needs and scale the team accordingly.

Our outsourced web developers are proficient in a wide range of technologies, including HTML, CSS, JavaScript, PHP, and various content management systems (CMS) like WordPress and Drupal.

Absolutely! We have a team of experienced developers who can work on custom web development projects tailored to your unique requirements.

Project timelines vary depending on complexity, but we work diligently to provide estimated timelines and meet agreed-upon deadlines.

Yes, we offer post-launch maintenance and support services to keep your website up to date and secure.

Emapta’s offshore creative team offers a wide range of services including graphic design, content writing, copywriting, video editing, animation, and branding solutions.

By utilizing Emapta’s offshore creative services, businesses can access cost-effective design and content solutions, enhance their brand identity, deliver engaging marketing materials, and meet their creative needs efficiently.

Yes, Emapta’s offshore creative team has the capability to handle multiple projects simultaneously. They have a flexible workforce and project management processes in place to ensure efficient multitasking and timely delivery.

Emapta’s offshore creative team has served clients from various industries, including advertising, e-commerce, hospitality, fashion, publishing, and more. Their diverse experience allows them to adapt their creative solutions to different industry requirements.

Emapta implements a thorough quality control process for creative projects. They work closely with clients to understand their branding guidelines, provide regular updates and revisions, and conduct internal reviews to maintain consistency and deliver high-quality output.

Emapta’s outsourced digital marketing services encompass search engine optimization (SEO), social media marketing, pay-per-click (PPC) advertising, content marketing, email marketing, and analytics reporting.

By leveraging Emapta’s outsourced digital marketing services, businesses can enhance their online visibility, reach their target audience effectively, drive website traffic, generate leads, and optimize their online marketing campaigns.

Content marketing plays a crucial role in a successful digital marketing strategy by providing valuable and relevant content to target audiences. It helps attract and engage potential customers, build brand authority and credibility, drive organic traffic, and support search engine optimization efforts.

Inbound sales refers to the process of attracting and converting leads who initiate contact with your business, while outbound sales involves proactively reaching out to potential customers through calls, emails, or other channels.

Emapta’s outsourced inbound and outbound sales teams can help businesses increase lead generation, improve conversion rates, enhance customer engagement, and optimize sales processes for sustainable growth.

Emapta’s outsourced inbound and outbound sales teams handle objections effectively by actively listening to customers, addressing concerns empathetically, providing relevant solutions or alternatives, highlighting the value proposition, and offering persuasive responses to overcome objections.

Emapta’s outsourced sales teams can employ lead nurturing strategies such as personalized follow-ups, targeted content offers, automated email sequences, tailored product demonstrations, proactive customer support, and building strong relationships to guide leads through the sales funnel.

Emapta ensures alignment between its outsourced sales teams and the client’s brand and values through comprehensive onboarding and training programs, regular communication channels, adherence to brand guidelines, close collaboration with internal sales teams, and continuous performance monitoring and feedback.

Optimizing customer success teams involves setting clear goals, leveraging customer data for personalized experiences, providing proactive support, and continuously measuring and improving customer satisfaction.

Outsourced customer success teams contribute to customer retention and loyalty by providing personalized onboarding and training, proactive and timely support, continuous engagement and communication, identifying and addressing customer pain points, and fostering long-term relationships.

Outsourced customer success teams can help businesses gather and leverage customer feedback by implementing customer feedback surveys, conducting regular check-ins and satisfaction calls, analyzing customer support tickets and interactions, and providing actionable insights to improve products, services, and overall customer experience.

Outsourced administration support streamlines operations by handling routine administrative tasks, ensuring data accuracy and organization, improving efficiency, and freeing up internal resources for strategic initiatives.

When working with outsourced administration support, security measures include signed non-disclosure agreements, secure data transmission protocols, restricted access to confidential information, and regular security audits.

Emapta’s administration support teams can handle a wide range of administrative tasks, including data entry and management, calendar and email management, travel arrangements, document preparation, report generation, invoicing, inventory management, and other day-to-day administrative responsibilities.

Outsourcing administration support can contribute to cost savings for businesses by eliminating the need for additional in-house staff and associated expenses like salaries, benefits, office space, equipment, and training. It offers a flexible and scalable solution where businesses only pay for the services they require.

Emapta ensures smooth collaboration and communication between its outsourced administration support teams and clients through the use of project management tools, regular status updates and progress reports, designated points of contact, efficient communication channels (e.g., email, chat, video conferencing), and clear communication protocols to align workflows and expectations.

Outsourced customer support allows you to handle increased call volumes, provide 24/7 support, implement chatbot automation, and ensure consistent customer service delivery during peak periods.

Yes, outsourcing customer support can provide multilingual services to cater to a global customer base, ensuring effective communication and personalized support in various languages.

Outsourced customer support teams are trained to handle customer inquiries promptly, resolve issues effectively, and provide personalized assistance, resulting in improved customer satisfaction and increased customer retention rates.

When outsourcing customer support, various channels can be managed, including phone support, email support, live chat support, social media support, and ticketing systems, ensuring a seamless omnichannel customer experience.

Outsourced customer support teams are equipped with effective complaint handling procedures, escalation protocols, and customer satisfaction recovery strategies to address and resolve customer complaints in a timely and satisfactory manner.

Outsourced data entry and transcription services employ trained professionals, utilize data validation techniques, implement quality control measures, and leverage automation tools to enhance data accuracy and efficiency.

When outsourcing data entry and transcription, security protocols include secure file transfer methods, data encryption, limited access to sensitive data, and adherence to data privacy regulations.

A wide range of data entry and transcription services can be outsourced, including document data entry, online form processing, audio/video transcription, medical transcription, legal transcription, and data cleansing.

Outsourcing data entry and transcription services to trusted providers ensures data security through measures like secure data transmission, confidentiality agreements, access controls, regular security audits, and compliance with data protection regulations.

Yes, outsourced data entry and transcription services are equipped to handle large-scale projects with fast turnaround times, leveraging skilled teams, scalable resources, and project management strategies to meet deadlines effectively.

Outsourcing HR functions can lead to cost savings by eliminating the need for in-house HR staff, reducing overhead costs, avoiding HR software investments, and minimizing compliance risks.

Outsourcing HR services allows for dedicated HR support, efficient handling of employee inquiries, streamlined payroll and benefits management, improved onboarding experiences, and access to HR technology platforms.

Outsourcing HR services to experts in labor laws and regulations helps ensure compliance through proper documentation, policy implementation, regulatory reporting, and regular audits to align HR practices with legal requirements.

Outsourcing legal research and document review provides access to specialized legal expertise, saves time and resources, ensures thorough and accurate analysis, and supports better decision-making in legal matters.

Yes, outsourced legal services can help with compliance-related tasks such as drafting compliance policies, conducting risk assessments, ensuring regulatory compliance, and providing ongoing legal advice.

Yes, outsourced legal services can provide expertise in intellectual property matters, including trademark registrations, patent applications, copyright protections, IP infringement disputes, and licensing agreements.

Outsourced legal services can efficiently handle contract management tasks such as reviewing and drafting contracts, negotiating terms, ensuring compliance, and providing legal advice on contract-related matters.