Outbound/Inbound Sales Agents

Find Sales Agents in the Philippines Who Are Fluent in English and Sales Techniques to Seal More Deals With Your Customers

 

Reduce your customer acquisition cost. Hire an outbound/inbound sales agent or build a dedicated offshore outbound sales team in the Philippines to convert prospective customers for up to 72% less on overhead expense compared to hiring onshore.

With an innate friendly personality and excellent command of English, Filipino outbound sales agents have a strong aptitude for sales. Thus, when outsourcing took off 20 years ago, the Philippine BPO industry was built on top of the strong foundations of outbound sales and customer support services.

Today, the Philippines is considered as one of the top outsourcing destinations for business sales agents across all countries and industries.

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Top Industries Outsourcing Inbound and Outbound Sales

• Telecommunications
• Real Estate
• Insurance
• Marketing & Market Research
• Financial Services and Insurance
• Retail
• Software & IT Services
• Fast Moving Consumer Goods
• Internet Service
• Utilities

How Outsourced Sales Boosts Your Bottom Line

You are outsourcing because you want to be more profitable, and one of the most effective ways to increase revenue is to reduce costs. Outsourcing to a more cost-efficient talent resource destination significantly reduces your cost per customer acquisition and allows you to grow your business sustainably. Thus, hiring more people to sell to more customers is common sense.

But labour cost is not everything. Your voice or chat sales agents need to perform at a high level to close sales. Considering all the KPIs they need to meet, such as calls and emails per rep, sales opportunities created, monthly calls and demos booked, and lead conversion rates, you need to make sure you’re hiring proficient and result-driven people to consistently drive profit.

Here’s why Filipino sales agents are the best at what they do:

Sales Agent Competencies

Passion for customer service: Ensure prospects and customers enjoy an outstanding experience
Persistent: Must be driven to persuade prospects to buy and transform leads to sales
Good communication skills: Should be personable communicators who can clearly describe a product to convert leads to sales
Innovative: Should find new ways in engaging and persuading prospects to drive sales
Problem-solving skills: Should be diligent in identifying and addressing prospect or customer concerns during the sales process

Top Talent, Total Care:

How We Reach and Keep Top Sales Talent

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Sales Agent Experience

The Emapta sales talent pool is highly experienced, well trained, and has exceptional English fluency. Although their educational background varies from short courses to college diploma, generally, Filipino outbound sales agents are naturally friendly, results-driven, tech-savvy, quick learners/adapters, and have a strong aptitude for sales.

Here are the sales agent respective experience levels:


Junior Sales Representative

Fresh graduate to 1 year of relevant sales training and experience 

Skills

• Basic written and verbal communication skills
• Basic interpersonal skills
• Digitally literate
• Open to learning key aspects of products/services

 

Responsibilities

• Sells products and/or services to prospective customers
• Nurtures relationships with existing customers for cross-sell/up-sell opportunities
• Assists other sales agents in preparing information or answering queries

Experienced Sales Representative

1 to 3 years of relevant sales training and experience in two industries

Skills

• Working knowledge of BRM or CRM software
• Negotiation skills
• Detail-oriented with advanced time management skills

 

Responsibilities

• Successfully resolves customer concerns and complaints
• Achieves sales targets and outcomes within set deadlines
• Stay up to date with the latest promotional trends and product/services updates

Senior Sales Representative

3+ years of relevant sales training and experience in three or more industries

Skills

• Team management and coaching skills
• In-depth knowledge of the target market and best sales practices
• Highly proficient in a wide range of BRM/CRM software

 

Responsibilities

• Coordinates sales initiatives with junior team members and other departments
• Constantly updates and implements the sales strategy based on feedback
• Collect and analyse sales and status reports

Sales Agent Responsibilities

• Contacting potential or existing customers to inform them about a product or service following scripts
• Answering questions from customers about products or the company
• Asking questions to understand customer requirements and close sales
• Directing prospects to the field sales team when needed
• Entering and updating customer information in the database
• Taking and processing orders in an accurate manner
• Meet KPIs to ensure optimal productivity and efficiency

Sales Agent Tools

Filipino outbound sales agents are proficient in the following tools and software:

Save up to 72% on labour costs when you outsource sales agents to the Philippines.

 

Contact us to get your sales agent salary estimate and learn more about outsourcing in the Philippines today!