Insurance Outsourcing

Insurance Outsourcing

Outsource insurance claims processing, policy management, and back-office tasks to a trusted BPO provider

Insurance outsourcing has become a critical strategy for insurance companies as they seek to keep up with the competitive global market and stringent regulatory norms. The fierce competition poses several challenges, from high turnover rates to difficulty in establishing customizable pricing models.

Our insurance outsourcing services can help you get ahead. Outsource insurance claims processing, underwriting, policy management, and back-office tasks to Emapta, one of the world’s leading insurance outsourcing companies. We can help you scale up your insurance operations in a cost-efficient manner.

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Outsourcing insurance solutions providers have the expertise, technology, and talent reach that address the following pain points that insurance companies typically share:

  1. Are you lagging in digitizing your small commercial insurance operations and leveraging InsurTech for service delivery?
  2. Do you have the data but lack the right talent and tools that can enable you to use them to enhance customer experience?
  3. Need to implement cost efficiency measures in line with Model Risk Management (MRM) 2.0?
  4. Do you want to speed up your claims processing or insurance approvals with a dedicated team or a 24/7 contact center to take charge of your back-office tasks?

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Why insurance operations outsourcing?

By outsourcing insurance services, insurance firms can build offshore teams to help them transform their operations into a cost-efficient, agile operating model. Insurance back-office outsourcing companies can successfully execute claims processing, contact center operations, policy management, commission management, actuarial services, insurance accounting, and financial reporting, among other functions.

Top companies across the globe, such as AXA, Manulife, Sun Life, and United Health Group, have built their insurance call center outsourcing operations in the Philippines to leverage a well-educated talent pool, close cultural compatibility, tech infrastructure, better IP protection, proactive government support, and the comparably lower cost for setting up operations. Emapta also has other insurance services outsourcing destinations aside from the Philippines. These locations, including Singapore, Malaysia, Vietnam, Sri Lanka, Colombia, and Macedonia, provide similar advantages.

Insurance process outsourcing with Emapta can potentially save you up to 72% in operating expenses, thanks to the relatively lower cost of living in our outsourcing locations and government policies that offer generous benefits and support to a thriving BPO industry.

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Key benefits of insurance services outsourcing with Emapta

Our specialized recruiters have the expertise to source the top insurance professionals you need. Successful candidates are processed by our HR. We take care of all legal employment requirements and benefits on your behalf, and through our career development programs, training, and certification courses, we ensure your offshore insurance operations are up to date with the latest industry standards.

Secure client data

We protect your confidential client data, such as your clients’ personally identifiable information or PII, through the comprehensive data security protocols integrated into your offshore team’s workstations. We also provide 24/7 IT help desk support through a ticketing system, email, and phone to assist your staff in person or remotely.

Customized insurance outsourcing services

Our easy-in, easy-out outsourcing insurance solutions enable you to evaluate and customize your setup to suit your needs. Your full-time offshore insurance team will work exclusively for you from one of our state-of-the-art offices fully equipped with high-speed internet, security access, video conferencing rooms, and recreational amenities. We give you complete control over managing your offshore team’s performance with Empower, our proprietary talent management system, and a fully managed office customized to reflect your organization’s brand and culture.

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Different teams and roles in insurance outsourcing

Our customized insurance outsourcing services put our clients first. We can give you the flexibility to build your team in whichever way you like and enable you to scale at your preferred pace.

We can help you get started with a staff of one, two, or a few or build a large team of 20-50 professionals who can fill the roles listed below.

Note that the types of insurance roles you require can vary with your setup, so if the positions you have in mind are not on the list, please get in touch. We’re confident we can provide you with the personnel you need.

• Insurance Advisor
• Claims Officer
• Actuary
• Underwriter
• Adjuster
• Policy Processing Clerk

• Customer Service Associate
• Quality Analyst
• Insurance Accountant
• Insurance Broker
• Appraiser

At Emapta, we proudly partner with companies of all sizes – from all corners of the world – who call on our experience and expertise to help them achieve their goals.


Honesty, loyalty, and great teamwork are paramount to their success. As it is to ours. Which is probably why close to 350+ different companies have chosen to trust us with their outsourcing requirements.