Experienced in the US mortgage industry
Lessen supervision and admin work
Save up to 70% labor costs
Key focus areas:
Review Investor’s loan deficiencies and utilize processing, underwriting, and closing experience to attempt to cure these without involving the underwriter, branch, or borrower(s).
Daily review of deficiency loan pipelines within Investors' sites to identify suspended loans requiring remediation.
Analyze and validate all suspense conditions and provide resolution by the cure by date.
Review and obtain clarity from the Investor when needed to determine documentation needed to cure defects.
Review the closed loan file to determine if suspense item(s) are already in the loan file.
Work with internal and external departments and borrowers to obtain needed documentation to cure deficient loans timely.
Prepare formal written responses to agencies/investors in which an audit has been performed and deficiencies discovered.
Accurately track and record all events and communications of the loan file.
Monitor daily condition reports from the investor for updates on deficient loans or new conditions as received.
Monitor aged loans in the active pipeline until purchased by the investor.
Have a strong understanding of Agency and Investor guidelines and overlays.
Meet daily production goals set by management and adhere to internal SLA timelines.
Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.
Demonstrate experience with attention to detail, written and oral communication, multitasking, and working in a team atmosphere adhering to strict deadlines.
Technical and soft skills:
Loan Documentation
Escrow Expertise
Closing Procedures
Settlement Software
Communication
Customer Service
Multitasking
Problem-solving
