Human Resources Glossary

Common Terms Used When Outsourcing Human Resources

Agent Satisfaction Survey (ASAT) Score
Agent Satisfaction Survey (ASAT) Score is a measure of the overall job satisfaction and happiness of customer service agents. It is usually collected through surveys and feedback mechanisms and helps organizations gauge agent morale and retention.
B2E (Business-to-Employee) describes interactions, services, and processes that a business provides exclusively for its employees. This can include employee benefits, HR services, and internal communications.
Employee Engagement
Employee Engagement refers to strategies and practices designed to enhance employee satisfaction, motivation, and commitment to the organization. It involves creating a positive work environment, fostering open communication, recognizing achievements, and providing opportunities for professional development. Engaged employees are more likely to be productive, innovative, and loyal to their employers.
Employee pulse check
Employee turnover is the rate at which employees leave a company and are replaced by new hires. It is an important HR metric that can impact productivity, morale, and company culture
Human capital management (HCM)
Human capital management (HCM) is a comprehensive approach to managing an organization’s workforce. It involves strategies and practices for recruiting, training, developing, and optimizing the performance of employees to achieve business goals.
Human Resources (HR) Outsourcing
Human Resources (HR) Outsourcing involves delegating HR functions, such as payroll processing, benefits administration, and recruitment, to external agencies. This approach allows businesses to access specialized expertise, reduce operational costs, and enhance efficiency, all while focusing on core business activities.
Onboarding Process
The Onboarding Process refers to integrating a new employee into an organization. It involves orientation, training, and acclimatization to company culture, policies, and responsibilities. Effective onboarding sets the stage for a positive employee experience and ensures that newcomers quickly become productive team members.
Recruitment & Human Resources Outsourcing
Recruitment & Human Resources Outsourcing encompasses the outsourcing of HR functions, including recruitment, payroll processing, benefits administration, and employee onboarding. Outsourcing HR operations streamlines processes, reduces administrative burdens, and ensures compliance with labor laws.
RPO (Recruitment Process Outsourcing)
RPO, or Recruitment Process Outsourcing, transfers the management of recruitment processes and related functions to an external service provider. RPO providers handle tasks such as candidate sourcing, screening, and onboarding. This streamlines hiring, improves candidate quality, and reduces recruitment costs.
Talent Acquisition
Talent Acquisition is the process of finding and hiring new employees. It includes sourcing candidates, conducting interviews, and onboarding new hires. Talent acquisition strategies aim to attract top talent, aligning with the organization’s workforce needs and goals.