This article was published on the Silicon Valley website as a special feature. Emapta has recently been listed by the Silicon Review as one of the Top 50 best workplaces of 2023. The Silicon Review is the world’s most trusted information community and platform for business professionals.
“The globalization of employment is a tsunami of an opportunity. It is one of the fastest-growing industries on the globe. Emapta is so well positioned to ride this.”
Emapta, a trailblazer in the world of business outsourcing, is here to revolutionize how businesses access talent and build dedicated teams in offshore, nearshore, and onshore geographies.
But in a world of endless options, why choose Emapta as a dedicated staffing solutions partner? To answer that question, we will journey through Emapta’s evolution, explore its unique approach to outsourcing, and discover why it stands out as the ultimate choice for businesses seeking top-tier talent and customized teams.
The Silicon Review reached out to Mr. Vorbach for an interview.
Please tell us about the circumstances or events that led to the founding of Emapta.
Emapta’s journey began in pursuit of a solution. In the early 2000’s, I had just opened a new business in Australia and was looking to generate fresh, high-quality leads. My core team needed some help in searching for good leads, which they found in several third-party service providers in the Philippines, a top network outsourcing destination. While the leads proved to be a success, I felt constrained by the lack of control over the entire outsourcing process. Eventually, I would adopt a hybrid working model with my local team that would later form the basis of Emapta’s dedicated staffing system. Based on my outsourcing experience, I went back to the Philippines to find a better solution. Impressed by the work ethic of Filipinos, I realized that I could work directly with them to achieve my vision without relying on third-party providers. Taking a big leap of faith, I moved my family to Manila and built my own outsourcing company in the country: Emapta.
To truly understand Emapta’s journey, we must begin with its founder and CEO, Tim Vorbach, whose visionary leadership has been the driving force behind this transformative odyssey. Over a decade ago, Tim embarked on a mission to revolutionize the outsourcing landscape, and the results have been nothing short of remarkable.
Emapta is an acronym derived from the first names of my family members, symbolizing the company’s commitment to the values and essence of family.
Emapta emerged as the result of my quest for an improved solution to address my outsourcing challenges and to provide support for my international ventures. The specialized offshore staffing approach of Emapta, enabling the customization of teams according to individual preferences, proved highly successful. This success led me to recognize that this solution could be applied effectively to diverse businesses. Although Emapta initially operated from a modest office with approximately 50 employees, my strong commitment and determination to revolutionize the outsourcing landscape were evident. In contrast to other outsourcing providers, Emapta’s dedicated offshore staffing strategy empowers business leaders to oversee and customize their offshore teams with the same level of detail and control that I exercised.
This strategy demonstrated remarkable success: more than 13 years later, Emapta has evolved into a total workforce of over 7,200 individuals, operating across 18 offices in six countries. Transitioning from a few initial clients, the company now caters to over 700 clients, providing them with the tools to manage their businesses autonomously and achieve their maximum potential.
As a premium outsourcing company, what are Emapta’s key focus areas?
At Emapta, the focus is squarely on providing tailored staffing solutions that cover both offshoring and nearshoring services. The services are designed to empower clients from the moment they identify suitable candidates to onboarding, customization, retention programs, and ongoing support. Here is a brief overview of the services we offer.
Can you introduce us to your solutions? What are their main features?
We offer complete support, starting with the identification of suitable candidates using dedicated subject matter expert recruiters, conducting skills assessment tests, and more. Once a client onboards, they are assigned a dedicated client experience manager who collaborates with an HR business partner to manage their account efficiently.
We manage all client requirements and tailor the solution to their specific needs. This includes customizing everything from workstations, machines, and IT configurations to work shifts and schedules, as well as branding their offices and more.
Following the onboarding phase, we implement retention and development programs for our clients’ staff and maintain regular check-ins with our clients. Our approach involves crafting personalized solutions that align with the unique needs of each client, ensuring ongoing satisfaction and success.
Recruitment → Legal employment of staff and onboarding → Facilities and work setup configuration (work from office, home, hybrid) → Day to day support (onsite account managers, HR, payroll, IT support) → Retention programs (employee engagement, events, training and development, tools and innovation).
• Seasoned and highly professional senior recruiters (120 strong team)
• Managed by a recruitment team lead per function (13+ years’ experience)
• Consult with subject matter experts who work with you in screening candidates
• Search for suitable candidates from a robust database of premium talent
TALENT ATTRACTION STATS
• Emapta ‘view to apply’ ratio is 19.69% above our competition
• Average views per advertisement 86% above competition
• Average applications per advertisement 100% higher than competition
• 70,000 ave. applications monthly, 2 million job seekers reached monthly
In what industries are your clients? Can you provide us with one or two success stories, detailing specific client challenges and how Emapta’s solutions contributed to their success?
Emapta doesn’t cater to just one industry; it serves businesses of all sizes and across all sectors. Outsourcing motivations vary, but some common reasons include cost savings, scalability, and addressing staffing challenges. To illustrate its impact, Emapta proudly shares some compelling case studies:
Most reasons for outsourcing include cost savings (depending on the role, an offshore or nearshore talent is about 60-70% less salary than an onshore hire), scaling, and addressing difficulty to staff up.
Tell us about the Emapta team. What value do they bring to the company?
Behind Emapta’s success story stands a remarkable team. The professionals at Emapta are the backbone of its excellence, ensuring clients receive top-notch service and support. Their dedication is a driving force that sets Emapta apart.
What new endeavors is Emapta currently undertaking?
Emapta’s journey doesn’t end here. The company is continually evolving to better serve its clients. We’ve invested heavily in innovation – we have pipelined over 60 new tech innovations including a smart self-serve internal tool that clients and staff can use similar to the technology of ChatGPT; a centralized marketplace that our clients can access talent from our different recruitment hubs; new internal tools that support our highly-customized solution and more. We continue to look at opportunities to serve clients and place talent for them in industry-leading turnaround times.
As we reflect on Emapta’s journey—a journey of vision, customization, and excellence—we see a partner that stands head and shoulders above the rest. Emapta’s commitment to empowering businesses with top-tier talent and customized teams makes it the ultimate choice for those seeking to unlock their full potential. Your business deserves the best, and that’s exactly what Emapta delivers.