Healthcare & Pharmaceutical

Healthcare BPO Services

Adapt to trends in clinical process outsourcing with a reliable healthcare BPO service provider

To break even in 2022, medical providers should slash costs by 24%. If you’re a small or medium-sized healthcare provider, you might not have access to the resources that larger organizations have in order to cut expenses, save time, and focus on what clinics and hospitals should do best: providing quality healthcare or pharmaceutical services to their patients.

According to the Black Book survey, 9 out of 10 hospitals have found a cost-saving lifeline to deliver high value and generate sustainable revenues: the billion-dollar healthcare outsourcing industry.

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The survey explained that outsourcing technology, financial services, and facilities management services can be potentially helpful for medical firms to achieve this target. It can also address the following concerns in the healthcare and pharmaceutical landscape:

  1. As care-at-a-distance or telemedicine services become a popular option for busy patients, do you have the back-office capacity to efficiently process the influx of patient consultations while maintaining service excellence?
  2. How can you scale your back-office functions to support your frontline workers without the costs climbing up?
  3. As healthcare delivery and management become virtualized, have you built strong IT capabilities to protect confidential data such as electronic medical records (EMR) and electronic health records (EHR)?

Partner with an offshore team of experts to stay up to date with the latest trends in the pharmaceutical and healthcare landscape. Speak to our specialists to learn how you can outsource medical billing services and other processes to premium talent.

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Why outsource healthcare and pharmaceutical services now?

Healthcare process outsourcing involves offloading both clinical and non-core functions such as pharmaceutical services, provider services, payer services, and healthcare IT functions to highly skilled and experienced professionals.

Whether you’re a large company or you’re a startup looking to expand your healthcare and start outsourcing in the pharmaceutical industry, offshoring with Emapta can be your cost-reduction strategy. It can potentially give you up to 72% in cost savings, thanks to the low cost of living in the country and government policies that offer generous benefits and support to the thriving BPO industry.

Pro Tip:

See how much you can save with healthcare process outsourcing

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Key benefits in outsourcing your healthcare and pharmaceutical team with Emapta

Our specialized recruiters have the expertise to source top healthcare information management professionals that you require. If successful, candidates go through HR processing for their legal employment requirements. We’ll process their benefits on your behalf. With our career development programs, training, and certification courses, we will also ensure that your offshore team is up to date with the latest healthcare information management standards.

Safe and secure

We keep your electronic medical records (EMR), electronic health records (EHR), customer data, and transmission of confidential information protected with comprehensive data security protocols integrated into your offshore team’s workstation. You can rest easy knowing that they have 24/7 IT help desk support.

Especially made for you

Our easy-in, easy-out outsourcing terms gives you total flexibility to evaluate and further customize your offshore setup to suit your needs. Your full-time offshore healthcare information management team will work exclusively for you from one of our state-of-the-art offices, each fully equipped with security access, high-speed internet, video conferencing rooms, and recreational amenities. You’ll have complete control over your offshore team’s performance with Empower, our proprietary talent management system, and a fully managed office custom-tailored to reflect your organization’s brand and culture.

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Different teams and roles in healthcare and pharmaceutical outsourcing

Our healthcare process outsourcing solutions allow you to customize your team structure however you’d like it to be and grow at your own pace. We can help you get started quickly with 1-2 staff or build a team of 20-50 professionals who can fill the following roles:

  • Medical Transcriptionist/Coder skilled in ICD, CPT, and HCPS
  • Medical Claims Specialist
  • Online Receptionist
  • Lead Generation Specialist
  • Clinical Abstractor
  • Medical, Dental, and Physical Therapy Billing Officer
  • Service Desk Specialist
  • Healthcare Recruitment Specialist
  • Healthcare Representative
  • Healthcare Consultant
  • Pharmacy Network Auditor
  • Developers (e.g. Web, Java)

Setting up an offshore healthcare and pharmaceutical team would require different roles, so, if we haven’t covered which roles you need on the list, contact us to know how we can help you find the right talent for the specific role you’re looking for!

Our Healthcare BPO Services

Here are some of the top healthcare outsourcing services and solutions identified by the Health Information Management Association of the Philippines (HIMAP) and Markets Research that you can readily outsource based on your specific requirements:

Pharmaceutical Services
• Pharmacovigilance
• Clinical Trial
• Adverse Advent Reporting
• R&D Services
• Non-clinical Services
• Sales & Marketing Services
• Analytics
• Research
• Forecasting
• Performance Reporting
• Supply Chain Management (SCM)
• Other Non-clinical Services


Provider (Hospitals, Clinics, Practitioners, etc.)
• Revenue Cycle Management
• Remote Monitoring
• Patient Enrolment & Strategic Planning
• Patient Care
• Medical Transcription
• Medical Imaging
• Device Monitoring

Payer Services (Private and Public Insurance Firms)
• Data/Utilisation Management
• Customer Service/Support Lines
• Healthcare Analytics
• Claims Management
• Product Development and Business Acquisition (PDBA)
• Provider Management
• Care Management
• Billing & Accounts Management Services
• HR Services


Software Development (All Healthcare Bodies)
• Electronic Health Records (EHR) Platform Design
• Electronic Medical Records (EMR) Platform Design
• Application Development
• Security Tools

At Emapta, we proudly partner with companies of all sizes – from all corners of the world – who call on our experience and expertise to help them achieve their goals.


Honesty, loyalty, and great teamwork are paramount to their success. As it is to ours. Which is probably why close to 350+ different companies have chosen to trust us with their outsourcing requirements.