Outsource Network Operations Centre Teams with Emapta

The rapid growth of Information Technology has led to various fragmentations and specialties in this industry, with Network Support and Management being one of the most crucial areas not just for any IT firm but for any organisation with business-to-consumer (B2C) and business-to-business (B2B) transactions done online.  

You’ve got data networks, servers, Local Area Networks (LAN), Wide Area Networks (WAN), and ethernet to manage and maintain so you can stay connected to your customers, stakeholders, and employees. Then you also need to look after your hardware to ensure they’re compliant and updated to the latest specs needed to run your business. 

And with the arrival of the Internet of Things (IoT), your IT ecosystem may just get more complicated.  

So having only one person or a small in-house team to manage your networks and devices just won’t cut it anymore. 

If you’re facing this challenge and the other problems shown below, Emapta has the experience to execute proven, turn-key strategies to help you re-engineer your network operations command centre operations: 

1. Having trouble keeping your interconnected systems up and running without a dedicated team who will monitor them? 
2. Struggling with frequent downtimes because you’re lacking in-house people and/or expertise to fix your connection issues?  
3. Would like to improve your service levels but cannot afford extended support hours? 
4. Need to build a 24/7/365 operation to compete with more established operators? 
5. Finding that onshore talent has an unwillingness to work late nights, early mornings, and weekends? 
6. Are your top-flight technicians tired of performing lower-value – but vital – tasks, and it’s directly impacting their performance and your bottom line? 
7. Unable to find the talent you need in your immediate vicinity with a commercially viable compensation package? 
8. Do you have an inability to attract and retain talent for an appropriate length of engagement? 
9. Tired of third party providers who cannot establish a clear network operations centre SLA overcharge for a quick fix of your hardware and network problems?  

 

Learn More: Top Talent, Total Care: Our Recruitment and Retention Secrets to Low Attrition Rate, Access to the Top Bookkeeping Talent and Employee Engagement

 

Looking for a specific IT staffing solution? Talk with our IT Subject Matter Expert with a proven track record and broad experience in building successful IT teams across operations and infrastructure divisions. 

 

Offshore NOC teams with Emapta has helped our IT client partners save up to 72% on labor costs. They also help in ensuring continuous operations as they use market-leading network operations centre monitoring tools to check your IT environment from a centralised location and maintain uptime of interconnected IT systems 24/7.  

Having an offshore Network Operations Centre team can help you with: 

Network administration, support, and management 

Network analysis and troubleshooting 

Power failure and monitoring 

Switching and routing  

Alarm handling and escalation 

Documentation and reporting 

Operating with Linux OS  

Email hosting services 

Voice and video data management 

Data storage management 

System maintenance and backup 

Vendor ticket management 

Hardware configuration (e.g. firewalls and routers) 

Ensuring the stability of the core network 

Working on-call rotation shifts 24/7  

Recommending improvements in organisational productivity and the network 

 

On a case-to-case basis, we can also build more specialised NOC teams. For example, we have a dedicated team that manages and maintains the Remote Management and Monitoring (RMM) platform for multiple teams. RMM tools enable the client and the helpdesk team to: 

Have a centralised dashboard to manage the offshore teams’ requests, attendance, and performance  

Install, update and troubleshoot software remotely  

Detect and add new devices to install RMM tools 

Monitor the offshore teams’ devices and connections for performance and diagnostic tasks 

 

Our NOC teams are often composed of entry-, mid- or senior-level professionals assuming the following roles:

Network Operations Centre (NOC) Team sample setup for small businesses

Network Manager

Network Architect

Network Analyst

Network Engineer

 

The main function of offshore NOC teams is to build and manage your network operations centre architecture. They can also troubleshoot and monitor any issues regarding the servers, networks, and telecommunications. 

If you’re interested in offshoring network centre operations but would like to hear it straight from a peer who has done it, contact us and we can get you a referral from one of our existing partners.

Not ready to build a team yet? No worries! We’ve also helped firms who planned to start with hiring 1-2 staff offshore and browse our individual roles.