Outsource insurance claims processingpolicy management, and back-office tasks to a trusted BPO provider

Outsourcing has become a critical piece in insurance operations as companies seek to keep up with the competitive global market and stringent regulatory norms. The fierce competition poses several challenges from a high turn over rate to the inability to establish customisable pricing models.

Outsourcing providers catering to insurance companies have the expertise, technology, and talent reach that proved to help client partners in addressing these common pain points in running insurance operations:

  1. Are you lagging behind in terms of digitising your small commercial insurance processes and leveraging InsurTech for service delivery?
  2. Do you have data but lack the right talent and tools that are critical in enhancing customer experience?
  3. Need to implement cost efficiency measures in line with Model Risk Management (MRM) 2.0?
  4. Do you want to speed up your claims processing or your insurance approvals with a dedicated team for your back-office tasks or perhaps a 24/7 contact center?


Pro Tip: See how much you can save with Insurance Outsourcing – try our Pricing Calculator for a free estimate


Why outsource insurance services now? 

By leveraging outsourcing, insurance firms are able to transform their operations into a cost-efficient, agile operating model with their offshore teams. Insurance agency backoffice outsourcing companies have successfully executed the following: 

Claims Processing 

Contact Center Operations 

Policy Management 

Commission Management 

Actuarial Services  

Insurance Accounting 

Financial Reporting 

Top companies across the globe such as AXA, Manulife, Sun Life, and United Health Group have built their insurance call center outsourcing operations in the Philippines to leverage on well-educated labor pool,  close cultural compatibility, tech infrastructure, better IP protectionproactive government support, and comparably lower costs for setting up operations.  

In fact, engaging with insurance backoffice outsourcing companies based in the Philippines can potentially save you up to 72% in operating expenses, thanks to the low cost of living in the country and government policies that offer generous benefits and support to the thriving BPO industry. 


Learn More: Maximum Protection, Minimal Risk: Why Our Business Model is the Right Fit for You!


Key benefits in outsourcing your insurance services team with Emapta

Our specialised recruiters have the expertise to source top insurance professionals that you require. Successful candidates are then processed by our HR for their legal employment requirements and benefits on your behalf, and through our career development programs, training, and certification courses, we ensure they’re up to date with the latest industry standards.

Your confidential client data (such as Personally Identifiable Information or PII) is protected through our comprehensive data security protocols integrated into your offshore team’s workstation. We also provide 24/7 IT help desk support via ticketing system, email, or phone to assist your staff in-person and/or remotely.

Our easy-in, easy-out outsourcing terms enable you to evaluate and further customise your offshore setup to suit your needs. Your full-time offshore insurance team will work exclusively for you from one of our state-of-the-art offices fully equipped with high-speed internet, security access, video conferencing rooms, and recreational amenities. We give you full control in managing your offshore team’s performance with Empower, our proprietary talent management system, and a fully managed office customised to reflect your organisation’s brand and culture.


insurance outsourcing

Different teams and roles in insurance outsourcing

All of our clients are granted the flexibility to build their team composition and scale at their own paceThis means that you can start with 1-2 staff or build a large team of 20-50 professionals who can fill the following roles: 

Insurance advisor 

Claims officer 




Policy Processing Clerk 

Customer Service Associate 

Quality Analyst 

Insurance Accountant 

Insurance Broker 


If you prefer insurance-related roles that are not listed here, get in touch with us to see how we can help you source highly qualified talent! 

At Emapta, we proudly partner with companies of all sizes – from all corners of the world – who call on our experience and expertise to help them achieve their goals. Honesty, loyalty, and great teamwork are paramount to their success. As it is to ours. Which is probably why close to 350+ different companies have chosen to trust us with their outsourcing requirements.

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