The need for outsourcing work has been on the rise. Outsourcing work solution provides a cost-effective way to meet the requirement of work.
There are cautionary tales about offshore services among chief executives and their companies, whether they are outsourcing to India, the Philippines, or another country.
I was witness to the gaps in this business model years ago when I outsourced my companies’ outbound service needs to a Business Process Outsourcing (BPO) company in the Philippines.
I was convinced that offshoring is a good business model with legitimate gains and manageable risks. On the first day I arrived in Manila, I met our offshore team and they were impressive. However, the longer I stayed, the more I got acquainted with the faults of the outsourcing system and many BPO providers: lack of transparency, and being built on a culture where people come and go and no relationships between clients and employees are formed (the perennial problem of poor employee retention).
That didn’t work for me: I wanted to know how my staff operates, I want to know what Employee A was paid versus Employee B, and I wanted my team to have the latest in IT equipment and redundant Internet connection. I wanted to have the same control of the team in the Philippines as I did with my onshore team.
Tim Vorbach
EMAPTA Founder and CEO
Advantages of Outsourcing Work Solution
If you ask Australian companies where to outsource, they are increasingly making the commercial choice of employing three to four staff at a lower rate in the Philippines compared to one in Australia. See some examples of the benefits that EMAPTA’s client partners are experiencing :
