OUR SERVICE MODEL
We build and operate teams transparently, efficiently, and equitably for our clients and talented workforce.
Consultation and Candidate Sourcing
Screening, Interview, and Selection
Onboard Your Global Teams
Our model is different from traditional outsourcing. It delivers the benefits of an offshore or nearshore team while preserving maximum control, transparency and flexibility.
No salary markups
We never markup salaries, ever! You have full visibility over your team’s pay, allowing you to make informed decisions on adjustments, new hires, promotions, and team structure. Our pricing is simple and straightforward: What we quote is what you pay.
Scale up or down
Your dedicated team can be scaled up or down, allowing you to swiftly adapt to market changes without the logistical challenges of hiring or laying off in-house staff.
Maximum control
Because your dedicated team acts as an extension of your organization, you have complete control over everything from recruitment to onboarding to performance management.
An extension of your team
Your dedicated team works exclusively for you, remotely operating as part of your in-house team. They work within your time zone, adhere to your processes, and are fully integrated with your company culture.
Our workforce management solutions deliver sustainable and high-performing teams while preserving your access to control, quality, and agility.
Our approach to scalability offers unmatched flexibility, allowing you to adjust your team size up or down based on your business needs without being locked into long-term contracts. You can quickly hire high-performing teams and seamlessly scale your operations to meet changing demands, ensuring you stay agile and responsive in a dynamic market.
Each client benefits from a dedicated HR business partner who actively manages their team's performance through comprehensive performance reviews, tailored development plans, and regular coaching sessions. This hands-on approach ensures that your team remains engaged, skilled, and aligned with your business goals, driving high performance and continuous improvement.
Emapta Academy is a comprehensive learning platform designed to enhance your team’s skills and capabilities. It offers a wide range of resources, including trainer-led and on-demand courses, and provides customized expert-led training tailored to your specific needs. This ensures your team receives targeted development to stay proficient and competitive in their roles.
Our wellness and development programs are designed to support your team’s well-being and personal growth. We offer in-house gyms, professional trainers, and play areas to keep your team active and engaged. Relaxing lounges and various engagement activities foster a positive work environment, while volunteer programs and after-hours hobby clubs encourage work-life balance and community involvement. Prioritizing wellness activities is crucial for enhancing overall job satisfaction, productivity, and long-term health, ensuring your team remains motivated and resilient.
Your dedicated Customer Experience Manager (CXM) builds and maintains strong relationships with clients, acting as the main point of contact and ensuring compliance with contract terms and labor laws. They oversee invoice accuracy, monitor onboarding readiness, and manage communication around changes and incidents. The CXM also handles client correspondence, escalates issues as needed, and ensures strategic alignment with our leadership team. Supporting commercial governance and fostering relationships with key client stakeholders, the CXM is committed to creating positive experiences and nurturing long-term partnerships.
Scalability
Performance Management
Emapta Academy
Employee Health & Wellness
Customer Experience
No Hidden Fees
No Salary Markups
What We Quote Is What You Will Pay
Finance & Accounting
Streamline critical financial processes with a dedicated team of highly qualified finance and accounting professionals allowing you to focus on core business activities.
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Technology
Optimize the operation of your IT infrastructure by accessing a wide range of experienced IT and development professionals.
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Customer Support
Ensure your customers become raving fans by delivering best in class customer support 24/7 via our highly trained and multi-lingual customer service professionals.
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Retail & E-commerce
Streamline your operations, enhance customer service, and drive growth by building a global team.
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Administrative Support
Set yourself free from repetitive administrative tasks by working with us to create a dedicated offshore admin dream team fully integrated into your organization and ways of working.
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These architecturally designed office spaces can be branded to reflect your company’s identity and fitted out as you would your own offices effectively giving you a new international extension of your company that looks, feels and acts like it does back home.
Team can work securely from the comfort of their own homes utilizing Emapta AnywhereTM which provides a safe, secure way of working with the additional benefit of cost savings.
Your dedicated team can split their time between office and home enabling them to collaborate in person with enjoying flexibility that comes from working remotely.
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We could not have had anywhere near the growth in our business without Emapta. Every time we go to me next level, we are accommodated with additional office space. IT infrastructure and big savings. It’s outstanding how hardworking and pleasant the people are.
“We could not have had anywhere near the growth in our business without Emapta. Every time we go to the next level, we are accommodated with additional office space, IT infrastructure and big savings. It’s outstanding how hardworking and pleasant the people are.”
Jon Gwin, AFN
Emapta has extensive presence in five strategically located talent hubs providing access to the top 1% of talent in each location.
Is there a minimum number of people on a team?
There’s no minimum hire requirement, so you can scale your team flexibly by hiring 1, or even 100 based on your needs.
How quickly can I get started?
You can hire your team within an average of 5 weeks from sourcing to placement. We work with you depending on the urgency of your hiring needs. With over 120+ recruiters and a boosted sourcing strategy, we are able to endorse an initial candidate slate as early as 3-5 days.
What roles can I hire with Emapta
You can hire any role that doesn’t require to be done offshore. From virtual assistants, bookkeepers, customer service, to Certified Public Accountants, architects, and more. We find talent that matches the certifications, proficiency in tools, and characteristics you need.
Do you mark up salaries?
No Salary Markups. We design an offering around your specific needs, clearly lay out all the costs with no hidden fees, markups, or long-term contracts, and present you with the entire offering.
How involved can I be in team selection?
Manage your dedicated team with full control as we provide support in the background. Freely choose your preferred work setup or staffing shifts for the best results.
Get Started.
Discover how we helped AFN save millions on operational costs and triple their loan processing capacity by providing access to top global talent.
