Our Leadership
Meet the Leadership Team
Our leadership team brings together decades of experience in global talent, operations, and technology.
United by a shared vision, they lead Emapta with a focus on quality, innovation, and long-term partnerships.
United by a shared vision, they lead Emapta with a focus on quality, innovation, and long-term partnerships.
Years in business
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clients in over 30 countries
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global offices
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Our Leadership
The People Who Power
Your Growth
Our leadership team brings decades of experience across outsourcing, global delivery, digital transformation, finance, talent strategy, and large-scale operations.
As your strategic advisors, they provide every client, from high-growth startups to Fortune 500 enterprises, with unmatched transparency, governance, and performance, ensuring global talent transformation across your business.
Tim Vorbach
CEO & Founder
About Tim
Tim Vorbach is the Founder and CEO of Emapta, where for over 15 years, he has empowered global business leaders to achieve their goals through workforce transformation. Tim’s relentless focus on client empowerment, transparency, and strategic talent alignment has made Emapta a trusted partner for companies looking to drive sustainable growth.
Christina Snyder
Global Chief Growth Officer & U.S. President
About Christina
Christina leverages decades of leadership in global growth to help our clients scale efficiently through strategic outsourcing. With deep expertise in building high-performing, dedicated teams, she has led transformative initiatives across industries including Retail, Mortgage & Financial Services, Technology, Customer Experience, Healthcare, and Finance & Accounting, driving measurable outcomes for clients around the world.
Roy Figueroa
Chief Performance Officer
About Roy
As Chief Performance Officer, Roy leads Growth Implementations, Global Account Development, and Global Operations. With more than 20 years of experience driving customer success, strategic onboarding and long-term client retention in the outsourcing industry, he leads a global team dedicated to ensuring seamless transitions, sustained customer satisfaction, and measurable ROI for clients across a range of industries.
Craig Buckley
Chief Operating Officer
About Craig
Craig spearheads the company’s innovation and transformation agenda, overseeing strategic initiatives across product innovation and technology, business intelligence, real estate strategy, global talent acquisition and the overall client and talent experience. With more than 25 years of experience in leading large-scale CX operations, Craig has built, transformed, and scaled technology-enabled global contact center operations across diverse industries.
Henry Vassall Jones
Chief Information Officer
About Henry
As Chief Information Officer at Emapta, Henry spearheads a digital-first technology and transformation strategy. With 15 years of IT experience, he designs highly available enterprise information systems, implementing international information security and ITIL standards, and developing customized solutions that enable clients to scale efficiently and confidently in today’s fast-paced digital landscape.
Cheryll Aganda
Chief Digital Officer
About Cheryll
With 20 years of senior leadership experience in outsourcing, delivering strategic tech solutions, process reengineering and business transformation, Cheryll leads Emapta's transformation programs, continuous process improvements, and innovation initiatives to strengthen operational efficiency and future readiness. She specializes in experience design, leveraging data, technology, and human-centered methodologies to drive strategic transformation and deliver clarity across operations.
Maneesh Garg
Global Chief Financial Officer
About Maneesh
Maneesh serves as Global Chief Financial Officer of Emapta, leading finance, investor relations, capital allocation, and transaction strategy across the group. With more than 20 years of leadership experience at Everise, Genpact, Aegis, Minacs, and Datamatics, he brings deep expertise across finance, corporate strategy, transformation, and corporate development. A Chartered Accountant (ICAI) with an AI-first approach to modern finance, Maneesh has led complex, high-value transactions while maintaining operational continuity and positioning businesses for sustainable growth.
Jenn Alba
Chief Talent Officer
About Jenn
Jenn is passionate about connecting top global talent with growing businesses. She leads the company’s talent strategy and drives innovation to ensure clients around the world build and retain high-performing teams. With a people-first mindset, Jennifer has helped shape a thriving talent community of over 12,000 professionals, enabling more than 1,000 global businesses to scale.
Kim Minor
Chief Marketing Officer
About Kim
Kim drives brand elevation, customer connection, and high-impact demand generation to accelerate global growth. With a track record at IBM, Tableau, DataRobot, Provenir, Eli Lilly, and the Cleveland Clinic, Kim brings deep expertise in storytelling, market positioning, and revenue-driven marketing to amplify Emapta’s presence as the go-to growth partner for businesses worldwide.
Jason Ford
Chief Growth Strategy Officer
About Jason
A seasoned operations executive with more than 24 years in operations transformation, Jason focuses on designing and executing scalable growth strategies tailored for global industries. With extensive experience across a variety of industries and disciplines, Jason is an expert at developing customized workforce solutions that drive operational excellence and real impact for Emapta clients.
Ingo Piroth
Chief Revenue Officer
About Ingo
Ingo is a transformational sales leader with over 30 years of experience driving revenue growth and shaping business strategy across workforce transformation, IT services, AI, and digital transformation. As a trusted advisor to C-suite executives, Ingo partners with enterprise clients to reimagine how outsourcing, workforce transformation, and global delivery can accelerate growth and innovation.
Pasindu Withanage
Vice President, Product Management
About Pasindu
Pasindu serves as Vice President of Product Management at Emapta, leading the company’s product strategy and ecosystem and translating business priorities into scalable technology solutions. With over 14 years of experience across product leadership, technology, digital transformation, and entrepreneurship, he has built and scaled digital products across global markets. Combining a strong technical foundation in computer science with an entrepreneurial mindset, Pasindu brings a strategic approach to product innovation, business growth, and technology strategy.
Azee Shaikh
Managing Director, Emapta Labs
About Azee
Azhar “Azee” Shaikh serves as Managing Director of Emapta Labs, leading the execution of AI transformation across AI advisory, workflow transformation, AI capability building, and the AI Talent Marketplace. With 24 years of experience at QBE Insurance, SYKES, Cognizant, and Hewlett Packard Enterprise, he has built AI and automation practices and embedded intelligent technologies into live operations. A practitioner at heart, Azee combines deep operational expertise with a PhD in enterprise transformation to turn AI strategy into measurable business outcomes.
Joy Rosales
Operational Chief Finance Officer
About Joy
A key part of Emapta’s journey since its earliest days, Joy has helped build the financial and operational foundations that have supported the company’s growth and global expansion. With deep expertise across financial management, cash flow, risk, internal controls, and day-to-day operations, she plays a critical role in evaluating growth opportunities, managing financial impact, and ensuring long-term sustainability. Joy combines commercial insight with financial discipline to support Emapta’s continued growth while maintaining strong governance and compliance.
Maureen Ong
General Counsel
About Maureen
Maureen leads global legal strategy and compliance across a rapidly growing international footprint. With a focus on aligning legal operations to business objectives, Maureen oversees regulatory compliance, risk management, and cross-border governance. Her leadership ensures Emapta’s legal infrastructure scales effectively with growth, supporting operations in APAC, Europe, and North America with consistency, integrity, and strategic foresight.
John Raffaele
Global Head of Finance and Accounting Operations
About John
John spearheads the growth and innovation of Emapta’s Finance and Accounting practice, driving expansion across global markets while enhancing Emapta’s tailored, high-value service offerings. With nearly 30 years of experience in finance and accounting, John has built and led high-performing finance teams, driving innovation and transformation while consistently delivering measurable efficiency gains and strategic value.
Josh Beasley
SVP, Global Talent Partner Program
About Josh
Josh Beasley is Senior Vice President of Emapta’s Global Talent Partner Program, connecting businesses with world-class staffing solutions through a trusted partner network. With over 15 years of sales leadership experience, he has a proven track record of building high-performing teams that deliver sustainable growth and exceptional client outcomes.
Chris Ross
Vice President, LATAM
About Chris
Chris Ross is the vice president of Latin America at Emapta, where he leads strategic efforts to expand the company’s offshore and nearshore staffing solutions across the region, helping global enterprises build high‑performing dedicated teams tailored to their business needs. In his role, Chris leverages deep expertise in global workforce strategy and talent integration, having previously served as North American Sales Director at Emapta and held leadership positions in sales and consulting at organizations like Intangent and K1 Consulting.
Inge Zwick
Executive Director, Europe
About Inge
Inge brings over 20 years of business experience across Europe, the Middle East, and Asia. With a deep understanding of global work practices and a passion for unlocking the potential of offshore talent, she has been instrumental in expanding Emapta's presence in Europe. Inge bridges culture and drives partnerships that connect businesses with exceptional offshore talent.
Tim Smith
VP - ANZ Business Development
About Tim
Tim is the VP of Asia-Pacific Business Development, leading strategic sales and business development initiatives across the region. With more than 35 years of experience in the BPO sector, including leadership roles at Salmat and Fujifilm, he brings deep expertise in enterprise sales, client management, and complex commercial partnerships. Tim focuses on understanding clients’ business challenges and connecting them with tailored workforce solutions that strengthen performance, build lasting partnerships, and support sustainable growth.
Matts Thekkanal
Vice President, APAC Operations
About Matts
Matts serves as Vice President of APAC Operations at Emapta, bringing over 25 years of senior leadership experience across global markets. He has led large, multicultural teams, managed complex enterprise relationships, and developed growth strategies spanning market expansion, new business verticals, and technology-led transformation. With deep experience in GenAI, automation, and cloud technologies, Matts focuses on modernizing operations, driving enterprise transformation, and delivering scalable solutions that create measurable business value.
Juvi Camunias
Vice President, Global Customer Experience
About Inge
Inge brings over 20 years of business experience across Europe, the Middle East, and Asia. With a deep understanding of global work practices and a passion for unlocking the potential of offshore talent, she has been instrumental in expanding Emapta's presence in Europe. Inge bridges culture and drives partnerships that connect businesses with exceptional offshore talent.
Nina Avecilla
Vice President, Global People & Culture
About Nina
Nina brings over 20 years of experience across Emapta and the BPO industry, with expertise spanning operations, business intelligence, facilities, project management, and strategic business support. As Emapta’s P&C leader, she brings a broad business perspective to people strategy, connecting culture and organizational effectiveness with business performance. Passionate about developing leaders and creating exceptional employee experiences, Nina focuses on building a high-performing culture that supports Emapta’s continued growth and global ambitions.
Booie Manalang
Vice President, Core Business Operations
About Booie
Booie serves as Vice President for Core Business Operations at Emapta, leading key functions across facilities, procurement and asset management, transformation, business resiliency, workspace strategy, and strategic initiatives. A Certified Six Sigma Black Belt, he brings a disciplined, data-driven approach to operational excellence and process improvement. Booie focuses on building scalable frameworks, strengthening cross-functional governance, and translating strategic priorities into effective execution, ensuring Emapta’s operational infrastructure continues to support the company’s growth and long-term objectives.
Chee Kiong Mak
Chief Financial Officer
About Chee Kiong
Chee Kiong brings more than 20 years of financial leadership across the digital, IT, and telecommunications industries. With deep experience in managerial finance, accounting, financial planning, and M&A, he guides Emapta’s global expansion and long-term growth strategy. Chee Kiong drives financial performance, operational efficiency, and scalable processes across the company’s global outsourcing operations.
Anj Capispisan
CEO, Surge International
About Anj
Anj provides strategic and operational leadership for Surge International’s end-to-end recruitment, deployment, and workforce delivery model, connecting skilled talent with international opportunities through ethical recruitment and a structured, compliant, and risk-managed approach. With more than 20 years of leadership experience across recruitment, staffing operations, transformation, governance, and corporate communications, including more than a decade with Emapta, Anj brings extensive experience in taking new business concepts from strategy through execution, building the capabilities and operating foundations for scale.
Natalie Davies
Chief People and Customer Officer
About Natalie
Natalie leads the charge in ensuring that the exceptional experience delivered to our clients is rooted in an empowered and engaged Emapta team. With more than 25 years of leadership experience across diverse industry sectors in Australia and the Philippines, she is known for building high-performing teams and cultivating people-centric cultures that drive organizational success.
Featured Clients
What Our Clients Say
The success of our clients speaks louder than words. Here’s what business leaders around the world say about partnering with Emapta.
“There’s a big difference between Emapta and other talent providers we’ve used. It really feels like the top 1% talent. Kudos to Emapta for its screening process.”
Brayden Smith
SVP of Third Party Risk Management Solutions, Ncontracts
“We started with just a handful of staff, and now we have a thriving team of 365 across multiple departments. Emapta has been instrumental in helping us scale efficiently while maintaining the quality and culture that define More Telecom.”
Christine Brinas
Operations Manager, More Telecom
“Emapta goes to that next level and allows you to achieve the right fit for the culture, the job description, and the customer experience you’re aiming for.”
Chad Osland
VP of Business Development, Hyper Networks
“Building the offshore team was easy, it was quite seamless. We were very new to the industry of outsourcing and Emapta led us in every single way.”
Jodie Loveday
Co-owner, Belle Property
“We went from three to 100 people in nine months – something we couldn’t have done onshore. Emapta was instrumental in helping us staff up rapidly, and their team’s professionalism and dedication have been exceptional.”
Chris Uldricks
Regional HECM Manager, American Financial Networks (AFN)
“We love the top talent Emapta finds for us, and it’s the best relationship that we could have. This partnership has allowed us to scale in ways we couldn’t have been able to otherwise.”
Mike Steer
President, MQMR
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