INDUSTRY
Tourism & Hospitality Outsourcing Services
In the tourism and hospitality sector, delivering positive guest experiences is key.
Our tailored outsourcing model allows you to streamline tasks like customer care, digital marketing, back-office support, and more. With access to global talent, you can scale easily, adapt to seasonal fluctuations, and enhance your service quality — all while focusing on business growth.
Top 1% Talent
Top 1% of Tourism & Hospitality Roles
Maximum Control
You retain control of your offshore team. Your team. Your way.
Transparent Pricing
No salary markups or hidden fees
Works Exclusively For You
Your team works only for you
Flexible and Scalable
No long-term contracts and no minimum headcount are required
Hospitality Teams and Roles That Can Be Outsourced
Leveraging 15+ years of experience in hospitality and customer service, we excel at building teams that provide unparalleled service. We bridge critical gaps in your guest operations by filling roles like:
CUSTOMER SERVICE REPRESENTATIVE
Cost Efficiency Meets Expertise
CUSTOMER SERVICE REPRESENTATIVE
annual average cost savings
SOCIAL MEDIA MARKETER
annual average cost savings
SALES DEVELOPMENT REPRESENTATIVES
annual average cost savings
All roles are sourced, vetted and ready for you in 4-6 weeks
Why to Outsource Your Hospitality Needs With Emapta
Up to 70% Savings On Staffing Costs
The cost-effective setup and transparent pricing of our outsourcing model can help you reduce your staffing expenses by up to 70%.
Top 1% of Global Talent
Whether nearshoring or offshoring, we give you access to global hospitality experts from talent hubs in the Philippines, Latin America, Europe, and more.
Robust Cybersecurity
We’ll protect your sensitive data with top-tier security standards, including SOC 2 certification, ISO 27001, HIPAA, PCI compliance, and more.
Place Hard to Fill Roles in 4-6 Weeks
As your tourism and hospitality needs grow, so will your outsourced team. We make scalability easy — with no fees or long-term contracts.
Our Commitment to Your Data Security
We uphold the highest levels of compliance in data security, ensuring your peace of mind and guaranteeing robust protection.
Our Process for Sourcing Tourism & Hospitality Teams
Here’s how we ensure you get the best talent seamlessly integrated into your in-house team:
Understanding Your Specific Needs
Identifying & Shortlisting Candidates
Rigorous Interview Process
Final Selection
Onboarding
Our High Recruitment Standards in the Tourism Industry
When we source talent for your dedicated hospitality team, we focus on both skills and alignment with your company values. Here’s what we look for in candidates:
Top 1% Global Tourism Talent
The candidates we source have a strong understanding of the tourism sector, stay current with industry trends, and are skilled in using any relevant tools.
Aligned Cultural Fit
Guided by your company’s internal values and culture, we source hospitality professionals who integrate smoothly into your onshore team.
Highly Trained & Certified
We prioritize candidates with relevant industry certifications and credentials from trusted organizations in the hospitality business.
Our 120+ specialized recruiters leverage an extensive and growing talent database that includes industry professionals from the Philippines, Latin America, Macedonia, Sri Lanka and Malaysia.
Philippines
- Top outsourcing destination in the world
- Excellent work ethic
- Works your required time zones
- High English proficiency
- Government backed industry
- Advanced degrees in Accounting, Finance, Engineering and Tech
LATAM
- Bilingual talent in Spanish, Portuguese, and English
- Same time zone with proximity to the US
- Large pool of experts in Tech and Customer Service
- Highly educated and motivated
- Close cultural alignment
Global
- Multiple talent hubs in Asia Pacific and Eastern Europe
- Multilingual talent pool with including Chinese, French, German, English proficiency
- Untapped talent pools in rapidly developing countries
FAQs
What types of tourism and hospitality tasks can I outsource?
With our global talent database, we can source talent to complete a wide variety of tasks, including customer support, booking management, digital marketing, back-office support, hotel management, guest services, event coordination, and more. We provide skilled teams that can enhance your operational efficiency and improve customer satisfaction.
How can outsourcing improve service quality and guest satisfaction?
Outsourcing gives your company access to high-quality talent and advanced customer care technologies that improve customer interactions across multiple channels. With multilingual support and 24/7 availability, you can cater to a more diverse client base and ensure a seamless guest experience.
Will outsourcing help manage seasonal fluctuations in the tourism business?
Yes, outsourcing gives you the flexibility to scale your workforce as needed during peak travel seasons. You can quickly adjust your team size to manage higher booking volumes and maintain excellent customer experiences without the burden of maintaining large in-house teams year-round. Plus, with Emapta, you don’t have to worry about being locked into any long-term contracts.
Global Workforce. Global Growth.
GET STARTED.
