INDUSTRY
Customer Experience Outsourcing Services
From convenience to personalization, the bar for customer experience keeps rising.
Our tailored outsourcing model delivers skilled talent to enhance customer interactions across areas like support, engagement, and issue resolution, allowing you to build stronger relationships with a dedicated, cost-effective team.
Top 1% Talent
Hire the top 1% of customer experience professionals
Maximum Control
Retain full control of your global team
Transparent Pricing
No salary markups, no hidden costs
Works Exclusively For You
Your team works only for you
Flexible and Scalable
No minimum hire or long term contracts
Customer Experience Teams and Roles That Can Be Outsourced
With over 15 years of experience building exceptional customer support teams, we specialize in bridging the gap between your technology and your customers. We create high-performing teams, filling key roles such as:
ACCOUNT EXECUTIVE
Cost Efficiency Meets Expertise
CUSTOMER SUPPORT ANALYST
annual average cost savings
IT HELP DESK
annual average cost savings
TECH SUPPORT REPRESENTATIVE
annual average cost savings
All roles are sourced, vetted and ready for you in 4-6 weeks
Why Outsource Your Customer Experience Needs With Emapta
Up to 70% Savings On Staffing Costs
An offshore customer service team can help your business save up to 70% on labor costs, with transparent pricing, no hidden fees and no salary markups.
Top 1% of Global Customer Service Talent
Whether you’re nearshoring or offshoring, we have access to the world’s best talent hubs, including the Philippines, Latin America, Europe and more.
Robust Data Cybersecurity
We support you with the highest data security standards, including SOC 2 certification, ISO 27001, HIPAA, PCI compliance and more.
Place Hard to Fill Roles in 4-6 Weeks
As your customer service needs grow, so will your outsourced team. We make it easy to scale your teams up or down — with no fees or long-term contracts.
Our Commitment to Your Data Security
We uphold the highest levels of compliance in data security, ensuring your peace of mind and guaranteeing robust protection.
Our Process For Sourcing Customer Service Teams
Here’s how we ensure you get the best talent seamlessly integrated into your team:
Understanding Your Needs
Identifying & Shortlisting Candidates
Rigorous Interview Process
Final Selection
Onboarding
Our High Standards in Customer Service Recruitment
When we source talent for your dedicated customer service team, we focus on both skills and alignment with your company values. Here’s what we look for in candidates:
Top 1% Customer Service Talent
The candidates we source are skilled with inbound and outbound call center support, handling customer inquiries and more.
Aligned Cultural Fit
Guided by your company’s internal values and culture, we source customer service experts who integrate smoothly into your onshore team.
Highly Skilled & Experienced
We prioritize candidates with relevant industry certifications related to help desk duties, call center support, social media skills, and more.
Our 120+ specialized recruiters leverage an extensive and growing talent database that includes English-speaking support agents, client success managers and more from the Philippines, Latin America, Macedonia, Sri Lanka and Malaysia.
Philippines
- Top outsourcing destination in the world
- Excellent work ethic
- Works your required time zones
- High English proficiency
- Government backed industry
- Advanced degrees in Accounting, Finance, Engineering and Tech
LATAM
- Bilingual talent in Spanish, Portuguese, and English
- Same time zone with proximity to the US
- Large pool of experts in Tech and Customer Service
- Highly educated and motivated
- Close cultural alignment
Global
- Multiple talent hubs in Asia Pacific and Eastern Europe
- Multilingual talent pool with including Chinese, French, German, English proficiency
- Untapped talent pools in rapidly developing countries
FAQs
Is outsourcing customer service a good idea?
Yes, with high-quality service provider, outsourcing customer service can be both highly beneficial and cost effective. It offers cost savings by accessing global talent at lower rates than in-house teams. Outsourcing also provides scalability, allowing your business to adjust its customer service operations as needed.
It even offers access to multiple time zones, making it easier to offer 24/7 support to your customer base. With our unique outsourcing model, outsourcing customer service can be a strategic and efficient choice for your businesses.
Which customer experience role is most commonly outsourced?
The most commonly outsourced customer experience role is a call center or customer service agent. Businesses often outsource this role to streamline customer interactions, troubleshoot issues and provide assistance through various support channels, such as phone, email and chat.
Outsourcing customer support helps companies maintain high levels of service without the costs associated with hiring and training in-house staff.
How does outsourcing affect customer satisfaction?
Outsourcing can positively impact customer satisfaction by providing access to highly trained and experienced customer service professionals. The best outsourcing companies, like Emapta, use advanced technologies and adhere to best practices to ensure efficient and effective service.
Additionally, with the varied time zones, outsourcing makes it easier for businesses to offer 24/7 support, ensuring customers receive timely assistance, which can lead to higher levels of customer loyalty.
What are the signs my business needs to outsource customer experience responsibilities?
Signs that your business might need to outsource customer experience responsibilities include:
- High operational costs for maintaining an in-house team
- An increasing demand that your current customer support team cannot handle
- Difficulty in finding and retaining skilled customer service staff
- A need for 24/7 customer support to meet global customer needs
- Inability to focus on core business activities due to customer service demands
Build Your Global Customer Experience Team
GET STARTED.
