Insights for 2026 on the Evolving Outsourcing Landscape and the Rise of AI-Driven Talent

Outsourcing has moved from cost lever to core strategy. 

New Everest Group research shows enterprises are turning to dedicated staffing to secure specialized talent, strengthen control, and scale with speed as workforce scarcity intensifies. 

Watch this on-demand, data-driven session unpacking what’s changing, what’s accelerating, and why dedicated staffing is becoming the model enterprises trust to stay competitive. 

In this on-demand session, you’ll learn:   

  • Findings from the Everest Group survey of 125 C-suite and senior executives on outsourcing and workforce strategy 
  • The new realities shaping enterprise workforce decisions, including the rising demand for AI-ready talent 
  • How leading companies are adopting dedicated staffing to improve quality, speed, and capability 

Meet the presenters:  

Tim Smith 

Sales and Business Development Director & Head of AU and NZ, Emapta  

Tim is a seasoned business leader with more than 35 years of experience, and deep expertise in the business process outsourcing (BPO) sector. His leadership across sales and client management organizations enables him to provide strategic counsel and develop tailored workforce solutions for companies in the Asia-Pacific region. 

Kim Minor 

CMO, Emapta  

Kim is a seasoned marketing executive with deep expertise in growth marketing, artificial intelligence, and data management. Her experience across leading technology companies enables her to guide organizations through fast-changing digital environments. 

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Aleksandar Dimovski
Aleksandar Dimovski