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Outsource Your IT Help Desk
With Emapta
Reliable IT support is essential to keeping your business running smoothly. Outsourcing your IT service desk with Emapta gives you access to tech professionals who can provide 24/7 support, resolve issues quickly, and streamline IT processes — all while reducing costs and boosting productivity.
3 Strategic Advantages of Outsourcing Your Technical Support Services
Significant Cost Savings
Outsourcing your service desk provides expert support at a much lower cost than building an in-house IT support team, helping you save while maintaining your support standards.
Access to Global Talent
We source IT help desk specialists with expertise in troubleshooting, ticket resolution, system monitoring, and delivering exceptional user support.
Flexibility and Scalability
Our outsourcing model allows you to scale your IT team to handle high ticket volumes or peak business demands — with no hidden fees or long-term contracts.
Global Talent, Measurable Impact
IT Help Desk Specialists Placed
Average Annual Savings to Our Clients
Average Time From Sourcing to Placement
What Your Outsourced IT Support Staff Can Deliver
Experienced Capabilities
- Providing high-level technical support to resolve IT issues quickly and efficiently
- Managing and tracking support tickets using help desk platforms
- Troubleshooting hardware, software, and network issues for end users
- Collaborating with internal IT teams to escalate complex issues
- Monitoring systems and proactively addressing potential IT problems
Core Competencies
- Expertise in help desk services and ticketing systems (e.g., Zendesk, ServiceNow)
- Strong problem-solving skills to address technical challenges effectively
- Exceptional communication skills to assist users at all technical levels
- Meticulous attention to detail for accurate documentation and issue resolution
- Flexibility to adapt to your business’s workflows, policies, and IT environment
High-Performing IT Talent
Access the top 1% of global IT support staff
Maximum Control
You retain control of your offshore team. Your team. Your way.
Transparent Pricing
No salary markups or hidden fees
Works Exclusively For You
Your high-performing team works only for you
Flexible and Scalable
No long-term contracts and no minimum headcount are required
Hire the Top 1% of IT Help Desk Roles
We source service specialists who bring deep expertise and seamlessly align with your company’s goals, culture, and financial needs.
Highly Experienced IT Help Desk Teams
The IT help desk specialists we source have years of experience in troubleshooting, ticket resolution, and providing tech support across various industries.
Aligned Cultural Fit
We match IT specialists to your company’s culture and workflows to ensure seamless collaboration and smooth integration with your existing IT team and processes.
Highly Trained and Certified
We prioritize candidates with expertise in industry-leading tools like ServiceNow, Zendesk, and other platforms, as well as certifications like ITIL or CompTIA A+.
Our 5-Step Process for Sourcing Tech Support Agents
Here’s how we ensure you get the best talent seamlessly integrated into your team:
Understanding Your Needs
Identifying & Shortlisting Candidates
Rigorous Interview Process
Final Selection
Onboarding
Our Clients Say it Best
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I think the biggest thing we’ve been able to achieve through outsourcing through Emapta is value to our customer. By utilizing Emapta with our core team in the US, it’s allowed us to give better customer service, our return times on issues or things with quality has been expedited.
Danny Huffman, President at ONUG Communications, Inc.
With an extensive and growing talent database and 120 specialized recruiters, we source expert talent from around the world.
Philippines
- Top outsourcing destination in the world
- Excellent work ethic
- Works your required time zones
- High English proficiency
- Government backed industry
- Advanced degrees in Accounting, Finance, Engineering and Tech
LATAM
- Bilingual talent in Spanish, Portuguese, and English
- Same time zone with proximity to the US
- Large pool of experts in Tech and Customer Service
- Highly educated and motivated
- Close cultural alignment
Global
- Multiple talent hubs in Asia Pacific and Eastern Europe
- Multilingual talent pool with including Chinese, French, German, English proficiency
- Untapped talent pools in rapidly developing countries
FAQs
What tasks can an outsourced IT help desk support specialist handle?
Outsourced help desk specialists can take on a variety of tasks to keep your systems running smoothly, including:
- Troubleshooting hardware, software, and network issues
- Managing and resolving IT support tickets
- Providing technical support and guidance to end-users
- Monitoring IT systems and addressing potential issues proactively
- Assisting with the setup and configuration of devices and software
- Supporting cybersecurity measures and basic security protocols
No matter your business requirements, we can source skilled IT specialists to support your team and enhance your operations.
How does Emapta provide data security when outsourcing IT support specialists?
At Emapta, data security is a top priority. We use encrypted communication, implement robust access controls, and comply with global standards, such as GDPR and ISO 27001. These measures safeguard your sensitive information and maintain confidentiality throughout the outsourcing process.
Can Emapta’s outsourced IT help desk services support multiple time zones?
Yes, we can source candidates who can help your business more easily provide 24/7 support services. We do this by leveraging talent hubs around the world, including the Philippines, Colombia, Macedonia, Malaysia, and Sri Lanka.
What type of training is provided to outsourced IT support specialists?
When we recruit IT support specialists for your team, they receive industry-relevant certifications, training on the latest technologies and tools, and customized onboarding to align with your business processes. This prepares them to integrate seamlessly and deliver exceptional support from day one.
How do outsourced support specialists work with my internal team?
Unlike traditional outsourcing providers, with Emapta, your outsourced team functions as a direct extension of your in-house team. This means your onshore and offshore teams can communicate and collaborate more freely and effectively.
Outsource Your IT Help Desk Roles with Emapta
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