CUSTOMER SERVICE REPRESENTATIVES
Outsource Customer Service Representatives With Emapta
Delivering exceptional customer service is critical to building lasting relationships and maintaining customer loyalty. Outsourcing allows your business to provide top-notch support around the clock. At Emapta, we source experienced customer service professionals who can handle inquiries, resolve issues, and create positive customer experiences.
3 Strategic Advantages of Outsourcing Customer Support Roles
Choosing to outsource your customer service representative roles offers several benefits, particularly for businesses looking to expand their reach without increasing overhead costs.
Significant Cost Savings
Outsourcing your customer support roles with Emapta can help your business save significantly on staffing costs.
Access to Global Customer Service Talent
Our global talent pool offers access to customer service agents that are skilled with technical support, chat support, email support, and more.
Flexibility and Scalability
Whether you need to scale your team of support agents up or down, we can ensure you have everyone you need to provide great customer service.
Global Talent, Measurable Impact
Customer Support Roles Hired Globally
Average Annual Savings to Our Clients
Average Time From Sourcing to Placement
What Your Outsourced Customer Service Reps Deliver
Experienced Capabilities
- Handling customer inquiries and providing timely, accurate solutions
- Resolving customer issues, complaints, and concerns with professionalism and empathy
- Processing orders, returns, and customer account updates efficiently
- Documenting customer interactions and updating records in CRM systems
- Collaborating with other teams to ensure seamless customer support
Core Competencies
- Excellent verbal and written communication skills and English proficiency
- Strong problem-solving and conflict resolution abilities
- Proficiency in CRM software and customer service tools
- High level of patience, empathy, and professionalism
- Ability to manage multiple tasks and prioritize in a fast-paced environment
High-Performing Talent
Access the top 1% of global professionals
Maximum Control
You retain control of your offshore team. Your team. Your way.
Transparent Pricing
No salary markups or hidden fees
Works Exclusively For You
Your high-performing team works only for you.
Flexible and Scalable
No long-term contracts and no minimum headcount are required.
Hire the Top 1% of Customer Service Talent
When sourcing support agents, we ensure they not only have customer care experience but also align seamlessly with your company’s culture and brand.
Highly Experience Customer Service Team
The representatives we source excel in resolving customer issues and communicating with various teams to offer a higher level of customer satisfaction.
Aligned Cultural Fit
We carefully select talent that aligns with your company’s values and seamlessly blends into your onshore team.
Highly Trained and Skilled
We prioritize candidates with customer service training, CRM software proficiency, and conflict resolution, as well as other industry-recognized credentials.
Our 5-Step Process for Sourcing Customer Service Team Roles
Here’s how we ensure you get the best talent seamlessly integrated into your team:
Understanding Your Needs
Identifying & Shortlisting Candidates
Rigorous Interview Process
Final Selection
Onboarding
Our Clients Say it Best
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I think the biggest thing we’ve been able to achieve through outsourcing through Emapta is value to our customer. By utilizing Emapta with our core team in the US, it’s allowed us to give better customer service, our return times on issues or things with quality has been expedited because you guys work in a different time zone than we do so we can finish things up at the end of our day and hand it off to you. And by the time we arrive the next morning we have it back. And that provides great value to our customer.
Danny Huffman, President at ONUG Communications, Inc.
With an extensive and growing talent database and 120 specialized recruiters, we source expert representatives from around the world.
Philippines
- Top outsourcing destination in the world
- Excellent work ethic
- Works your required time zones
- High English proficiency
- Government backed industry
- Advanced degrees in Accounting, Finance, Engineering and Tech
LATAM
- Bilingual talent in Spanish, Portuguese, and English
- Same time zone with proximity to the US
- Large pool of experts in Tech and Customer Service
- Highly educated and motivated
- Close cultural alignment
Global
- Multiple talent hubs in Asia Pacific and Eastern Europe
- Multilingual talent pool with including Chinese, French, German, English proficiency
- Untapped talent pools in rapidly developing countries
FAQs
What training and professional development opportunities are available for outsourced customer service representatives?
Customer service representatives sourced through Emapta have access to a variety of training and professional development opportunities, including sessions customized to your business’s specific customer service protocols, ongoing courses in communication and customer care skills, and certification programs to keep them current with the latest tools, trends, and best practices in the industry.
How do you keep customer data secure?
We implement strong security protocols to protect customer service data, including data encryption, strict access controls, regular security audits, compliance with industry standards, and a comprehensive response plan to handle any potential data breaches.
We stay up-to-date with global data privacy regulations and have implemented measures to ensure compliance with laws such as GDPR, HIPAA, APP, and CCPA. We are certified with ISO 27001, ISO 27000, PCI-DSS, SOC-2.
Can Emapta source candidates who are experienced with our in-house tools and programs?
Yes, at Emapta, we source experts who meet all your specific business needs. We prioritize candidates who have experience with your preferred systems, and we also provide training and ongoing development to keep your outsourced team members up to date with the latest tools and technologies.
Global Workforce. Global Growth.
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