Our Leadership

Meet the Leadership Team

Our leadership team brings together decades of experience in global talent, operations, and technology.
United by a shared vision, they lead Emapta with a focus on quality, innovation, and long-term partnerships.
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15+

years in business

1,000+

clients in over 30 countries

30+

global offices

12,000+

team members

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White text on a light gray background displaying the word COTTON:ON in bold, uppercase letters—a look that reflects the clarity and confidence of Emapta Leadership.
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Our Leadership

The People Who Power
Your Growth

Our leadership team brings decades of experience across outsourcing, global delivery, digital transformation, finance, talent strategy, and large-scale operations.

As your strategic advisors, they provide every client, from high-growth startups to Fortune 500 enterprises, with unmatched transparency, governance, and performance, ensuring global talent transformation across your business. 

Tim Vorbach

CEO & Founder

About Tim

Tim Vorbach is the Founder and CEO of Emapta, where for over 15 years, he has empowered global business leaders to achieve their goals through workforce transformation. Tim’s relentless focus on client empowerment, transparency, and strategic talent alignment has made Emapta a trusted partner for companies looking to drive sustainable growth.
Christina Snyder

Global Chief Growth Officer & U.S. President

About Christina

Christina leverages decades of leadership in global growth to help our clients scale efficiently through strategic outsourcing. With deep expertise in building high-performing, dedicated teams, she has led transformative initiatives across industries including Retail, Mortgage & Financial Services, Technology, Customer Experience, Healthcare, and Finance & Accounting, driving measurable outcomes for clients around the world.
Roy Figueroa

Global Managing Director, Operations

About Roy

As Global Managing Director, Roy leads Client Delivery, Customer Success and Enablement. With more than 20 years of experience driving customer success, strategic onboarding and long-term client retention in the outsourcing industry, he leads a global team dedicated to ensuring seamless transitions, sustained customer satisfaction, and measurable ROI for clients across a range of industries.
Craig Buckley

SVP, Global Business Strategy

About Craig

Craig spearheads the company’s innovation and transformation agenda, overseeing strategic initiatives across product innovation, business intelligence, real estate strategy, global talent acquisition and the overall client and talent experience. With more than 25 years of experience in leading large-scale CX operations, Craig has built, transformed, and scaled technology-enabled global contact center operations across diverse industries.
Chee Kiong Mak

Chief Financial Officer

About Chee Kiong

Chee Kiong brings more than 20 years of financial leadership across the digital, IT, and telecommunications industries. With deep experience in managerial finance, accounting, financial planning, and M&A, he guides Emapta’s global expansion and long-term growth strategy. Chee Kiong drives financial performance, operational efficiency, and scalable processes across the company’s global outsourcing operations.
Maureen Ong

General Counsel

About Maureen

Maureen leads global legal strategy and compliance across a rapidly growing international footprint. With a focus on aligning legal operations to business objectives, Maureen oversees regulatory compliance, risk management, and cross-border governance. Her leadership ensures Emapta’s legal infrastructure scales effectively with growth, supporting operations in APAC, Europe, and North America with consistency, integrity, and strategic foresight.
Jason Ford

Chief Growth Strategy Officer

About Jason

A seasoned operations executive with more than 24 years in operations transformation, Jason focuses on designing and executing scalable growth strategies tailored for global industries. With extensive experience across a variety of industries and disciplines, Jason is an expert at developing customized workforce solutions that drive operational excellence and real impact for Emapta clients.
Jenn Alba

Chief Talent Officer

About Jenn

Jenn is passionate about connecting top global talent with growing businesses. She leads the company’s talent strategy and drives innovation to ensure clients around the world build and retain high-performing teams. With a people-first mindset, Jennifer has helped shape a thriving talent community of over 12,000 professionals, enabling more than 1,000 global businesses to scale.
Henry Vassall Jones

Chief Information Officer

About Henry

As Chief Information Officer at Emapta, Henry spearheads a digital-first technology and transformation strategy. With 15 years of IT experience, he designs highly available enterprise information systems, implementing international information security and ITIL standards, and developing customized solutions that enable clients to scale efficiently and confidently in today’s fast-paced digital landscape. 
Natalie Davies

Global People and Experience Officer

About Natalie

Natalie leads the charge in ensuring that the exceptional experience delivered to our clients is rooted in an empowered and engaged Emapta team. With more than 25 years of leadership experience across diverse industry sectors in Australia and the Philippines, she is known for building high-performing teams and cultivating people-centric cultures that drive organizational success.
John Raffaele

Global Head of Finance and Accounting Operations

About John

John spearheads the growth and innovation of Emapta’s Finance and Accounting practice, driving expansion across global markets while enhancing Emapta’s tailored, high-value service offerings. With nearly 30 years of experience in finance and accounting, John has built and led high-performing finance teams, driving innovation and transformation while consistently delivering measurable efficiency gains and strategic value.
Cheryll Aganda

Head of Global Business Transformation & Innovation

About Cheryll

With 20 years of senior leadership experience in outsourcing, delivering strategic tech solutions, process reengineering and business transformation, Cheryll leads Emapta's transformation programs, continuous process improvements, and innovation initiatives to strengthen operational efficiency and future readiness. She specializes in experience design, leveraging data, technology, and human-centered methodologies to drive strategic transformation and deliver clarity across operations.
Kim Minor

Chief Marketing Officer

About Kim

Kim drives brand elevation, customer connection, and high-impact demand generation to accelerate global growth. With a track record at IBM, Tableau, DataRobot, Provenir, Eli Lilly, and the Cleveland Clinic, Kim brings deep expertise in storytelling, market positioning, and revenue-driven marketing to amplify Emapta’s presence as the go-to growth partner for businesses worldwide.
Inge Zwick

Executive Director, Europe

About Inge

Inge brings over 20 years of business experience across Europe, the Middle East, and Asia. With a deep understanding of global work practices and a passion for unlocking the potential of offshore talent, she has been instrumental in expanding Emapta's presence in Europe. Inge bridges culture and drives partnerships that connect businesses with exceptional offshore talent.
Ingo Piroth

Chief Revenue Officer

About Ingo

Ingo is a transformational sales leader with over 30 years of experience driving revenue growth and shaping business strategy across workforce transformation, IT services, AI, and digital transformation. As a trusted advisor to C-suite executives, Ingo partners with enterprise clients to reimagine how outsourcing, workforce transformation, and global delivery can accelerate growth and innovation.

Featured Clients

What Our Clients Say

The success of our clients speaks louder than words. Here’s what business leaders around the world say about partnering with Emapta.
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“There’s a big difference between Emapta and other talent providers we’ve used. It really feels like the top 1% talent. Kudos to Emapta for its screening process.”

Brayden Smith

SVP of Third Party Risk Management Solutions, Ncontracts

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“We started with just a handful of staff, and now we have a thriving team of 365 across multiple departments. Emapta has been instrumental in helping us scale efficiently while maintaining the quality and culture that define More Telecom.”

Christine Brinas

Operations Manager, More Telecom

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“Emapta goes to that next level and allows you to achieve the right fit for the culture, the job description, and the customer experience you’re aiming for.”

Chad Osland

VP of Business Development, Hyper Networks

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“Building the offshore team was easy, it was quite seamless. We were very new to the industry of outsourcing and Emapta led us in every single way.”

Jodie Loveday

Co-owner, Belle Property

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“We went from three to 100 people in nine months – something we couldn’t have done onshore. Emapta was instrumental in helping us staff up rapidly, and their team’s professionalism and dedication have been exceptional.”
Chris Uldricks

Regional HECM Manager, American Financial Networks (AFN)

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“We love the top talent Emapta finds for us, and it’s the best relationship that we could have. This partnership has allowed us to scale in ways we couldn’t have been able to otherwise.”
Mike Steer

President, MQMR

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