INDUSTRY
Retail & E-Commerce Outsourcing Services
Staying ahead in e-commerce means keeping up with changing trends and consumer demands.
Our tailored outsourcing model can help you build global sales, marketing, and customer service teams that are exclusive to your brand, allowing you to drive conversions while strengthening brand loyalty.
Top 1% Talent
Hire the top 1% of e-commerce professionals
Maximum Control
Retain full control of your global team
Transparent Pricing
No salary markups, no hidden costs
Works Exclusively For You
Your team works only for you
Flexible and Scalable
No minimum hire or long term contracts
E-Commerce Teams and Roles That Can Be Outsourced
Our extensive experience with retail and e-commerce outsourcing means we can help you successfully build the following dedicated teams and roles:
CUSTOMER SERVICE REPRESENTATIVE
Cost Efficient Meets Expertise
CUSTOMER SERVICE REPRESENTATIVE
annual average cost savings
WEB DEVELOPER
annual average cost savings
SEM
annual average cost savings
All roles are sourced, vetted and ready for you in 4-6 weeks
Why Outsource Your E-Commerce Operations With Emapta?
Up to 70% Savings On Staffing Costs
By choosing remote, offshore retail and e-commerce teams, your business can save up to 70% on labor costs due to affordable pricing, no hidden fees and no salary markups.
Top 1% of Global E-commerce Talent
Whether you’re nearshoring or offshoring, we have access to the world’s best talent hubs, including the Philippines, Latin America, Europe, and more.
Robust Data Cybersecurity
We support you with the highest data security standards, including SOC 2 certification, ISO 27001, HIPAA, PCI compliance and more.
Place Hard to Fill Roles in 4-6 Weeks
As your retail needs grow, so will your outsourced team. We make it easy to scale your teams up or down — with no fees or long-term contracts.
Our Commitment to Your Data Security
We uphold the highest levels of compliance in data security, ensuring your peace of mind and guaranteeing robust protection.
Our Process for Sourcing Retail & E-Commerce Teams
Here’s how we ensure you get the best talent seamlessly integrated into your team:
Understanding Your Needs
Identifying & Shortlisting Candidates
Rigorous Interview Process
Final Selection
Onboarding
Our High Standards in E-Commerce Talent Recruitment
Whether your team needs inventory managers or order fulfillment specialists, we focus on more than just skills. Here’s what we look for in candidates:
Top 1% Retail & E-commerce Talent
The candidates we source are skilled in content creation, data entry, customer support, inventory management and other e-commerce functions.
Aligned Cultural Fit
Guided by your company’s internal values and culture, we source professionals who integrate smoothly into your onshore retail team.
Highly Trained & Certified
We prioritize high-quality candidates with industry certifications for digital marketing, sales, SEO, data analysis and more.
Our 120+ specialized recruiters leverage an extensive and growing talent database that includes English-speaking support agents, client success managers and more from the Philippines, Latin America, Macedonia, Sri Lanka and Malaysia.
Philippines
- Top outsourcing destination in the world
- Excellent work ethic
- Works your required time zones
- High English proficiency
- Government backed industry
- Advanced degrees in Accounting, Finance, Engineering and Tech
LATAM
- Bilingual talent in Spanish, Portuguese, and English
- Same time zone with proximity to the US
- Large pool of experts in Tech and Customer Service
- Highly educated and motivated
- Close cultural alignment
Global
- Multiple talent hubs in Asia Pacific and Eastern Europe
- Multilingual talent pool with including Chinese, French, German, English proficiency
- Untapped talent pools in rapidly developing countries
FAQs
How do communication and collaboration work between my in-house team and the outsourced team?
Unlike traditional outsourcing service providers that require you to communicate with your outsourced team through an account manager, Emapta allows you to communicate directly with your offshore team members. We give you direct control over your offshore team, allowing for real-time collaboration and efficient management of tasks and projects.
How does outsourcing improve efficiency in e-commerce operations?
What are the signs my business needs to outsource e-commerce roles?
Several indicators suggest that your business may benefit from outsourcing e-commerce teams and roles:
- High Operational Costs: Reducing labor and operational expenses is crucial.
- Scalability Challenges: Fluctuating demand or seasonal peaks require the flexible staffing that outsourcing can provide.
- Expertise Gaps: Difficulty finding or retaining skilled professionals in key areas.
- Core Activity Distraction: Overwhelmed by managing e-commerce operations over strategic growth.
- Slow Response Times: Struggling to keep up with customer inquiries or order processing.
- Technology Deficiencies: Lacking necessary tools and technologies for optimization.
- 24/7 Operation Needs: Requiring round-the-clock support for a global audience.
If you recognize these signs, outsourcing can improve efficiency, reduce costs and enhance overall business performance.
Can small businesses benefit from retail & e-commerce outsourcing?
Of course! The right outsourcing provider offers small e-commerce businesses access to top-tier talent and advanced technologies without the high costs of maintaining an in-house team. This allows small businesses to scale operations, improve the customer service experience and compete more effectively in the market.
Build Your Global Retail & E-Commerce Team
GET STARTED.
