CASE STUDY
Your Insurance Attorney (YIA) – From 1 to 40+ Staff
Industry:
Legal Services, Insurance Claim
Network Size:
300+ employees
Headquarters:
Miami, Florida
Founded on a mission to serve diverse communities across the country, YIA has quickly become a trusted name in client-first legal representation.
But like many modern businesses, YIA recently hit a crossroads: escalating labor costs, a post-pandemic workforce that’s hard to engage, and the need to scale rapidly without compromising quality.
In search of smarter solutions, YIA turned to Emapta.
The result? A streamlined, cost-effective setup that helped them grow from 8 to nearly 300 employees, including 40+ in Colombia—and that’s just the beginning.
Years in Business:
19 years
Years with Emapta:
9 months
Remote Team:
40 Emapta employees
Highlights:
• Nearshoring benefits go way beyond cost-efficiency
• Critical roles can thrive offshore with the right partner
• Rapid growth is sustainable when the infrastructure is strong
The Challenge
Cost optimization was a top priority for YIA’s business stability. Labor costs were through the roof, productivity was inconsistent, and employee engagement—especially with remote work—had become a serious challenge.
Melissa Robertson, Director of HR and Employee Relations, put it plainly: “We just wanted to maximize our profitability.” That required rethinking operations from the ground up.
Their biggest pain point? Securing cost-efficient operations wasn’t feasible in the pricy US labor market, where talent had become increasingly scarcer and expensive.
The Turning Point - Fast Scaling With Top 1% Talent
YIA partnered with Emapta to bridge the US talent gap without sacrificing on work quality. The first role nearshored: Client Intake.
Why starting their nearshoring journey with such an essential role for their whole operation? They wanted to test Emapta—succeeding at onboarding the right professional for this job proved Emapta as the ideal nearshoring partner.
The impact was immediate. “It exceeded our expectations,” Robertson said. “The sourcing of candidates was exactly what we wanted and needed.”
That first win opened the door for rapid growth:
- From 1 to 40 team members in less than a year
- New roles filled across departments beyond Client Intake
- Local support from Emapta to help YIA stay structured and organized during expansion.
One standout moment? When YIA set an ambitious Q1 growth goal, Emapta delivered. “What felt impossible—they made it happen,” Robertson shared. “We’re here. And we’re here to stay.”
The Results - Unprecedented Growth
Why using words when numbers tell a much more compelling story?
- Team size grew from 8 to nearly 300 employees nationwide.
40+ top professionals in Colombia, across multiple roles. - Client Intake, their most essential process, is now fully offshore—without sacrificing quality.
- Strategic growth plans are now in motion to nearshore all support functions.
- More importantly, the partnership allowed YIA to shift focus from managing time-consuming administrative tasks to thinking strategically.
Robertson, once hesitant about handing off HR control, now calls the partnership “Fluid in every way.” Communication, process flow, and SOPs are locked in—freeing the onsite team to focus on core business functions.
Nearshore With the Right Partner
Nearshoring through Emapta didn’t just help YIA cut costs—it redefined how they scale their business.
With the right talent, structure, and support, YIA transformed their hiring model, streamlined operations, and positioned itself for continued expansion across the US.
Ready to Rethink How You Scale?
Your Insurance Attorney took a bold step—and it paid off.
“I wouldn’t think twice to recommend Emapta. It just has met our expectations in every way,” Robertson concludes.
Find here Emapta’s prime talent solutions in the insurance industry
If you’re looking to expand your team, reduce overhead, or simply get more done with less, Emapta has the people, systems, and expertise to help you grow without limits.
Reach out to one of our experts today and see how your business can grow in record time through tailored nearshoring.
We place integrity at the heart of everything we do and truly value the human experience. That’s why, for clients, it’s a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach
Founder
High-Performing Dedicated Teams
We help you build and operate your team transparently, efficiently, and equitably for both you and your talented workforce.
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