CASE STUDY
Ncontracts’ Journey to a High-Performance Global Workforce
Industry:
Financial Software & Services
Network Size:
500+ employees
Headquarters:
Brentwood, Tennessee
Ncontracts is a leading provider of integrated risk management and compliance solutions for financial services. With a mission to enhance clients’ risk and compliance capabilities, the company has rapidly expanded its reach, serving over 5,500 clients worldwide.
Years in Business:
15 years
Years with Emapta:
1 years
Remote Team:
35 Emapta employees
Number of Clients:
+5,500 clients globally
Highlights:
130% revenue growth in the past three years
Recognitions:
Included in Inc. 5000 list of fastest-growing private companies in America for six consecutive years
The Challenge - Navigating Growth and Diversification
As Ncontracts faced business expansion, several critical challenges emerged:
Scalable Staffing Solutions: The rapid business growth demanded a partner capable of delivering swift and scalable staffing to support increasing demands.
Diverse Talent Acquisition: There was a pressing need to source professionals with varied skill sets to cater to different operational requirements.
Geographical Diversification: Previous engagements with BPOs confined to single locations prompted Ncontracts to explore new talent hubs, aiming for long-term staff diversification across multiple geographies.
Enhanced Customer Turnarounds: To improve customer satisfaction, adopting a round-the-clock operations model became imperative.
Cost Efficiency: Leveraging a global offshore workforce was essential to achieve significant cost savings and operational stability.
The Turning Point - Scalable Staffing for Sustainable Growth
Transparent Recruitment Process
Emapta ensured Ncontracts’ involvement at every recruitment stage, fostering trust and clarity.
Rapid Scalability
Demonstrating impressive agility, Emapta onboarded 32 employees within two months, with candidates available for interviews within the first week.
Customized Talent Acquisition
By guiding Ncontracts through various talent markets, Emapta facilitated the engagement of top-tier professionals aligned with specific needs.
Rigorous Recruitment Standards
Emapta’s thorough vetting process consistently delivered high-quality talent, often surpassing previous providers. Notably, Emapta’s candidate shortlists almost always resulted in successful hires.
Brayden Smith, SVP of Third Party Risk Management Solutions at Ncontracts, remarked, “There’s a big difference between Emapta and other talent providers we’ve used. You’ll hear many offshore partners say they find the best of the best and… I frankly believe Emapta; there’s full truth in what they say: it really feels like the top 1% talent, absolutely. Kudos to Emapta for its screening process.”
“There’s a big difference between Emapta and other talent providers we’ve used. You’ll hear many offshore partners say they find the best of the best and… I frankly believe Emapta; there’s full truth in what they say: it really feels like the top 1% talent, absolutely. Kudos to Emapta for its screening process.”
Brayden Smith | SVP of Third Party Risk Management Solutions at Ncontracts
The Results - Driving Efficiency Through Talent & Operations
Emapta’s approach not only provided high-quality talent solutions, but also transformed Ncontracts key business units into highly-efficient global teams.
Standardized Onboarding
Implementing streamlined workflows for essentials like IT configurations and security permissions ensured a smooth integration of new hires.
Seamless Communication
From initial enablement to onboarding and ongoing support, Emapta maintained open channels that improved response times and cross-team collaboration.
Administrative Support
By handling all necessary administrative tasks, Emapta promoted successful partnerships between in-house teams and offshore counterparts.
Proactive Engagement
Recognizing additional needs, Emapta engaged other business units requiring tailored solutions, enabling Ncontracts to address multiple challenges and expand staffing solutions comprehensively.
Expanded Talent Scope
The partnership evolved to include specialized roles in Customer Service, Accounting and Finance, broadening the talent spectrum.
Transparent Financial Processes
Emapta’s clear breakdown of fees provided Ncontracts with peace of mind and confidence in scaling their offshore workforce. Clear fee breakdown led to predictable cost management, boosting confidence in offshore scaling.
Future Plans - Expanding the Strategic Partnership
After 8 months of successful collaboration, Ncontracts and Emapta look forward to consolidating their outstanding business relationship by developing key strategies that seek efficiency across all business units and stable revenue growth.
Continued Collaboration
Further integrating Emapta’s services across various departments.
Enhanced Training Programs
Investing in the professional development of offshore teams to maintain high performance and engagement.
Exploring New Markets
Leveraging Emapta’s global presence to tap into emerging talent pools, supporting Ncontracts’ growth objectives.
Brayden Smith expressed optimism, stating, “We appreciate our partnership with Emapta and are looking forward to many more years working together.”
Harnessing the Power of Outsourcing
The strategic alliance between Ncontracts and Emapta exemplifies how tailored solutions, and proactive engagement can effectively address complex challenges in the IT security and risk management industries.
Through transparent processes, rapid scalability, and a commitment to excellence, Emapta has become an invaluable partner in Ncontracts’ journey toward sustained growth and success.
Unlock the power of strategic outsourcing. Emapta’s expertise in scalable talent solutions, cost optimization, and operational efficiency has helped Ncontracts drive sustained growth. Connect with us today to explore how a high-performance global workforce can elevate your business.
We place integrity at the heart of everything we do and truly value the human experience. That’s why, for clients, it’s a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach
Founder
High-Performing Dedicated Teams
We help you build and operate your team transparently, efficiently, and equitably for both you and your talented workforce.
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