CASE STUDY
More Telecom’s Strategic Growth from 7 to 365 Staff
Industry:
Telecommunications
Network Size:
500+ employees
Headquarters:
Melbourne, Australia
More Telecom empowers businesses of all sizes to stay connected and thrive. It offers a comprehensive suite of solutions designed to meet the evolving needs of today’s companies.
From high-speed nbn® internet that fuels productivity to reliable mobile phone plans that keep teams connected on the go, More Telecom ensures seamless communication and strong connectivity. Its business-grade phone systems provide crystal-clear voice calls, while advanced IT solutions offer businesses the tools they need to manage their technology infrastructure efficiently.
More Telecom goes beyond providing connectivity. It understands the unique challenges faced by businesses and offers dedicated customer support to ensure a smooth and efficient experience.
Years in Business:
10 years
Years with Emapta:
8 years
Remote Team:
365 Emapta employees
The Challenge - Scaling for Success in a Competitive Telco Market
More Telecom sought an outsourcing partner to address several critical challenges:
Scalable: As the company grew, it needed to expand its workforce without incurring high operational costs.
Workforce Quality: Finding skilled professionals with the right work ethic and cultural fit was essential.
Customer Service Demands: With a growing customer base, providing high-quality, multilingual support became a priority.
Enhanced Customer Turnarounds: To improve customer satisfaction, adopting a round-the-clock operations model became imperative.
Operational Efficiency: More Telecom required a partner that could provide comprehensive HR, IT, and payroll support while ensuring seamless integration with their existing operations.
The Turning Point - The Emapta Solution Driving Business Growth
Emapta provided More Telecom with a tailored outsourcing solution, delivering the following key benefits:
Workforce Expansion & Talent Acquisition
More Telecom initially partnered with Emapta for customer service roles, but due to the success of the partnership, the company expanded its offshore team to include IT developers, QA testers, UI/UX designers, multimedia designers, and data analysts. Emapta’s recruitment capabilities enabled More Telecom to access a high-quality talent pool efficiently.
Cost Savings & Operational Efficiency
Hiring talent in the Philippines allowed More Telecom to optimize costs, as one Australian hire equated to hiring up to two employees offshore. Emapta provided IT infrastructure, HR support, payroll management, and office facilities, significantly reducing the operational burden on More Telecom’s in-house team.
Flexible & Scalable Solutions
More Telecom transitioned from an entirely office-based setup to a hybrid work model, offering employees better work-life balance. Emapta’s flexible engagement model allowed More Telecom to maintain control over its offshore operations while benefiting from Emapta’s expertise in workforce management.
We started with just a handful of staff, and now we have a thriving team of 365 across multiple departments. Emapta has been instrumental in helping us scale efficiently while maintaining the quality and culture that define More Telecom.
Christine Briñas | Operations Manager in Manila, More Telecom
The Results - A Winning Partnership That Transformed Operations
Workforce Growth
More Telecom’s team in the Philippines expanded from seven employees to 365 across different business functions.
Improved Customer Support & Efficiency
With Emapta’s support, More Telecom has expanded its offshore team while maintaining high-quality service across customer care, technical support, sales, and business operations. This strategic partnership has enabled the company to scale efficiently while ensuring seamless service delivery and customer satisfaction.
Enhanced Operational Control & Culture Alignment
More Telecom enjoys greater visibility and control over its offshore operations, ensuring alignment with company policies and culture. Emapta’s flexible co-sourcing model allows More Telecom to dictate its team’s growth and internal processes while leveraging Emapta’s resources.
Geographic Expansion
With a successful offshore team in the Philippines, More Telecom is now exploring expansion into Sri Lanka and India with Emapta.
With Emapta, we didn’t just find an outsourcing provider—we found a strategic partner that empowered our growth while maintaining quality and cost efficiency.
Christine Briñas | Operations Manager in Manila, More Telecom
A Symbiotic Partnership Built for the Future
When asked to describe More Telecom’s partnership with Emapta, “symbiotic” was the word chosen. This relationship has fostered mutual growth, enabling both parties to thrive. More Telecom benefits from Emapta’s infrastructure, expertise, and talent, while Emapta supports More Telecom’s mission to deliver outstanding telecom services to its customers.
More Telecom’s journey with Emapta is a testament to the power of strategic outsourcing, proving that with the right partner, companies can achieve growth, efficiency, and long-term success.
We place integrity at the heart of everything we do and truly value the human experience. That’s why, for clients, it’s a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach
Founder
High-Performing Dedicated Teams
We help you build and operate your team transparently, efficiently, and equitably for both you and your talented workforce.
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