CASE STUDY
Global Construction Firm Achieves 100% Successful Workforce Migration and Zero Attrition in Just One Move
Find out how a global engineering and construction firm executed a flawless transition of its 140-member Philippine workforce without a single day of disruption.
Industry:
Construction
Network Size:
51-200 employees
Headquarters:
El Segundo, California
When a global engineering and construction firm set out to transition its 140-member Philippine-based team to a new outsourcing partner, there was no room for error.
These professionals, spanning administration, engineering, design, and other core functions, were essential to keeping multimillion-dollar infrastructure projects on track.
Beyond ensuring business continuity, the company needed a partner capable of scaling fast, maintaining compliance, and keeping employees engaged through every step of the move.
Transition had to be seamless: devices ready, healthcare activated, and staff fully onboarded. The biggest challenge of all: achieve all these without a single disruption day.
By partnering with Emapta, the company achieved a 100% successful workforce migration with zero attrition, 80% faster IT setup, and more than 60% fewer HR escalations during onboarding.
Years in Business:
100+
Remote Team:
140
Highlights:
100% successful workforce migration with zero attrition, 80% faster IT setup
The Challenge: Complex Migration with No Room for Error
The company’s transition plan came with a unique mix of logistical and human challenges:
- Equipment readiness risks: Ensuring all employees received laptops and accessories before day 1.
- Healthcare activation delays: Managing inconsistencies and timing gaps with health insurance enrollment.
- Medical exam bottlenecks: Coordinating pre-employment medicals without pushing back start dates.
- Scalability concerns: Anticipating future growth to prevent equipment shortages.
- Cross-team coordination gaps: Maintaining smooth communication between HR, IT, and the client during migration.
Given the size and diversity of the team, ranging from Building Information Modeling (BIM) coordinators and data analysts to cost engineers and project administrators, any delay in onboarding could have caused millions in losses and project delays across regions.
The Turning Point: Strategic Solutions that Set the Stage for Success
Recognizing the urgency and complexity of the migration, Emapta designed a comprehensive transition plan anchored on foresight, preparation, and on-site support.
1. Proactive Equipment Planning
Emapta’s IT and admin teams took a proactive approach by requesting the final headcount and start dates ahead of time, ensuring that every employee’s laptop, peripherals, and credentials were configured before their start date.
In addition, a buffer stock of 10 pre-configured “plug-and-play” laptops was maintained on-site to handle replacements or urgent hires instantly.
Finally, to secure seamless tech support, an IT representative was deployed in the client’s office to provide real-time troubleshooting and configuration support, reducing downtime and frustration during the critical first weeks.
2. Flexible Healthcare Activation
To address healthcare inconsistencies from the client’s previous outsourcing provider, Emapta introduced HMO options that provided employees the flexibility to replicate prior benefits or extend coverage to dependents.
Emapta also conducted HMO orientation webinars and in-person sessions to help employees make informed decisions, while on-site onboarding support ensured coverage was activated on time.
3. On-Site Medical Efficiency
Instead of sending 140+ employees to external clinics, Emapta partnered with a healthcare provider to set up a mobile clinic directly on office premises, allowing 93 employees to complete their medical exams on day 1.
With all staff members completing the medical exams within the same week, Emapta removed a major bottleneck that typically delays new hires.
The Impact: Zero Attrition. Zero Downtime. 100% Success
The results of the migration were immediate and measurable:
- 100% Workforce Migration Success: All 140 team members were transferred on time with zero attrition.
- 80% Reduction in IT Setup Time: Pre-configured devices enabled new hires to start working productively on day 1.
- Zero-Day Productivity: Operational continuity was maintained throughout the transition period.
- 60% Fewer HR Escalations: Proactive guidance and on-site support minimized HMO follow-ups and employee concerns.
- Improved Employee Experience: Direct IT presence and transparent healthcare processes fostered trust and engagement.
- Enhanced Client Confidence: The flawless transition reinforced the client’s confidence in Emapta’s ability to deliver enterprise-level workforce solutions with agility and precision.
We place integrity at the heart of everything we do and truly value the human experience. That’s why, for clients, it’s a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach
Founder
High-Performing Dedicated Teams
We help you build and operate your team transparently, efficiently, and equitably for both you and your talented workforce.
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