Hyper Networks Boosts Workforce by 50% in a Year with Emapta

CHALLENGE

Scaling Up in a High-Stakes Landscape 

Based in Las Vegas, Nevada, Hyper Networks specializes in delivering connectivity and security solutions. Systems protection, infrastructure management, and broadband aggregation are just a few of the services that form their comprehensive Connect and Protect model. This service model has helped them become a trusted partner to over 800 businesses in North America, including high-profile names like Allegiant Air and Hilton Grand Vacations.

Hyper Networks: At a Glance 

Industry:
IT and Cybersecurity

Size:
55 employees

Headquarters:
Las Vegas, Nevada

Years in Business:
10 Years

Years with Emapta:
4 Years

Remote Team:
16 Manila Team Members

As with most tech companies, Hyper Networks operates in a landscape that grows increasingly complex by the day. Constant innovations are adding new layers of intricacy to IT infrastructures. Meanwhile, cybersecurity threats have become more sophisticated than ever. To keep operations running safely, many organizations rely on service providers like Hyper Networks.

New Normal, New Opportunities

In 2020, the business world embraced digital as the new normal. There was a need to quickly adjust to accommodate a remote workforce. This shift created a greater need for IT solutions to maintain security and productivity. In turn, it gave managed service providers new opportunities to support more clients. However, the pandemic also caused disruptions that reduced resources for many organizations, including Hyper Networks.  

With only 15 employees at the time, Hyper Networks struggled to keep up with the sudden surge in demand. Chad Osland, Vice President of Business Development at Hyper Networks, reflected on the challenge, “We didn’t have the time to find the right resources we needed to cover different verticals of our business.” 

A Better Way to Expand

In their early years, Hyper Networks used to work with local recruiters who mainly focused on headhunting across multiple job platforms. While this approach initially seemed promising, it soon revealed some issues. Hyper Networks lacked visibility into how many candidates were in the pipeline. They also didn’t have enough control over the screening process. The company eventually decided that the limitations no longer justified the costs. There had to be a better way. 

Outsourcing stood out as a smart solution for Hyper Networks, especially given its popularity. In the U.S., 66% of companies outsource at least one business process, with a sizable portion of this in the tech space. For IT service providers, this practice offers a great way to scale quickly and access specialized skills without the overhead of traditional hiring.  

SOLUTION

Access to an Offshore A-Team

Hoping to leverage the benefits of outsourcing, Hyper Networks chose Emapta to help them build an offshore extension of their team. Emapta recognized the need for more than a simple staffing boost. We crafted a customized recruitment strategy designed for rapid scaling, with a focus on sourcing skilled specialists from the Philippines.

In-Demand Tech Talent 

Known as a global hub for technology services, the Philippines boasts a workforce of over 1.57 million professionals in the IT-Business Process Management (IT-BPM) sector. This meant that Hyper Networks could tap into a vast pool of talent with expertise in technical support, infrastructure optimization, and cybersecurity. 

Emapta stepped in and sourced highly qualified professionals, making sure that each one had the technical skills required for Hyper Networks’ projects. Below are the key roles that Emapta helped Hyper Networks fill:

Network Engineers

Tier-One Help Desk Support

Sales Admin Support

Executive Assistants

Finance & Accounting Specialists

Efficient Recruitment Process 

Prior to working with Emapta, it took Hyper Networks anywhere between 60 to 80 days to fill critical positions. This caused delays in project timelines. It also limited their ability to scale efficiently. To address these gaps, Emapta implemented these talent acquisition tactics:

Targeted talent search with a database of 100,000 premium applicant profiles 

Comprehensive candidate screening, shortlisting, and flexibility testing 

Creation and posting of job ads on major job portals 

The entire hiring process became simpler for Hyper Networks. They only needed to provide the job description, set custom requirements, and select the best candidates. With Emapta, recruitment time was cut down to just 30 days—about 50% to 62% faster. From there, it took only a few weeks to onboard and integrate successful hires into the team. 

Seamless Integration of Dedicated Experts 

With the risks that came with Hyper Networks’ services, even minor oversights could lead to serious consequences. For example, a short delay in applying security patches could create openings for cyber-attacks and compromise sensitive data.  

Hyper Networks needed to hire specialists who were fully aligned with their core values and committed to industry-leading standards. This alignment ensured that each team member approached their role with a strong sense of responsibility and took proactive steps to prevent risks. To help Hyper Networks expand their team with dedicated members, Emapta applied these measures: 

Full suite of HR functions tailored to Hyper Networks 

Extended support for seamless integration with the in-house team 

Continuous performance monitoring and adjustments to meet changing needs 

OUTCOME

Steady Growth with a Stronger Workforce

With Emapta’s support, Hyper Networks has been able to strengthen its workforce across multiple areas. This collaboration has allowed them to expand more efficiently while enhancing the quality of their services. Here’s a closer look at the outcomes that have had the most impact on their growth.

Milestones in Numbers

Thanks to their partnership with Emapta, Hyper Networks scaled efficiently, reduced hiring costs, and improved customer satisfaction. Now, their team is more capable than ever to meet growing demands. 

Increased Company Size 

Hyper Networks had a relatively small team of 15 employees before they started their outsourcing journey. Now their headcount has reached 55—16 of whom were sourced through Emapta. Chad Osland noted, “We have seen a 50% increase in our staffing over the last year, with 35% of that coming from Emapta’s staffing. It has had a huge impact on how we hire now.” 

Cost Savings in Staffing 

With an average of 65% savings per position, Hyper Networks now enjoys a cost-effective staffing model. Less time spent on recruitment also allowed them to allocate more resources to other core areas of the business. 

Higher CSAT Score  

Hyper Networks has seen improvements in service delivery and customer satisfaction. Their CSAT (Customer Satisfaction) score has increased by approximately 11 points since partnering with Emapta, reflecting a positive impact on client experiences. 

CONCLUSION

Bridging Talent and Technology for Successful Scaling

Combining top-tier talent with cutting-edge technology has proven to be a game changer for Hyper Networks. With Emapta’s help, they enhanced their ability to manage complex IT challenges for their clients. Now, their team is doing more than just reacting to market demands. They are proactively anticipating future trends and threats in the field. This shift is sure to open more opportunities for Hyper Networks as they continue to grow. And with an ongoing partnership with Emapta, they can count on reliable support every step of the way.