MANILA, Philippines – July 2, 2025 – Emapta, a global leader in offshore and nearshore dedicated staffing and workforce transformation services, today announced it has been named a CX Awards 2025 finalist for Best Customer Service Business Process Outsourcer (BPO).
The CX Awards spotlight the most forward-thinking companies and technologies shaping the future of customer experience. The awards program is organized by CX Today and judged by an esteemed group of industry analysts and consultants.
Per CX Today regarding the Best Customer Service BPO award category, “As contact centers evolve at an unprecedented speed, service teams need trusted partners. This award recognizes a BPO with a track record for being that dependable ally. Central to this is offering crucial third-party customer support. Yet, the modern BPO provider does so much more, offering advisory, consulting, technology, and many more support services. Providers that go the extra mile for their customers and demonstrate aptitude for delivering on expectations will perform well in this category.”
“Being named a CX Awards finalist is more than a recognition, it’s a validation of our mission to transform customer experience delivery through purpose-built, high-performing offshore teams,” said Tim Vorbach, Chief Executive Officer of Emapta. “As customer expectations continue to rise, businesses need more than just support. They need strategic, agile partners. This honor reflects how Emapta is redefining what a modern BPO can be: a true extension of our clients’ brands, powered by global talent, real-time insights, and an unwavering commitment to customer success.”
With delivery hubs across the Philippines, Colombia, North Macedonia, Sri Lanka, Vietnam, and Malaysia, Emapta empowers organizations to build and manage dedicated teams that integrate seamlessly into their operations. The company’s client-first model, deep talent pool and enterprise-grade infrastructure ensure tailored, high-touch support that drives customer satisfaction and loyalty.
Designed for the evolving demands of modern customer experience, Emapta’s model is anchored in:
- Dedicated teams reflecting each client’s brand values, service objectives, and customer engagement goals
- Tailored recruitment and onboarding support from local experts who ensure speed, precision, and cultural fit
- Real-time performance management and quality assurance
- Brand-aligned workforce enablement for unified global integration
The winners of the CX Awards 2025 will be announced during a live virtual ceremony on July 10.
