Emapta’s first ESG Report captures one simple truth: growth and integrity can, and must, coexist

For 15 years, Emapta has built a people-first outsourcing model rooted in fairness, transparency, and accountability. From providing employees with competitive pay, clear benefits, and real opportunities for growth, to giving clients full visibility into actual staffing costs with no salary markups, Emapta operates with a level of openness that is rare in the global talent industry.

This transparent business model – combined with a deep commitment to employee wellbeing – forms the foundation of Emapta’s approach to responsible global employment.

The inaugural ESG Report builds on this foundation, showing how integrity and transparency continue to guide decisions across 20 offices in 11 countries and a community of over 10,000 people worldwide.

What ESG Means at Emapta

Beyond Compliance: Integrity in Action

Environmental, Social, and Governance (ESG) is more than a reporting framework at Emapta – it is how the company operationalizes integrity.

Every policy, partnership, and process is designed to balance performance with accountability. From energy use and waste management to employee development and data privacy, ESG serves as the structure through which Emapta measures what matters.

Built on Two Core Values

Emapta’s ESG strategy is anchored on two non-negotiable values: integrity and transparency.

Integrity guides how the company makes decisions. Transparency ensures those decisions are visible, measurable, and open to scrutiny. Together, they create the foundation for a sustainable, people-first outsourcing model trusted by more than 1,000 clients across 30 markets.

A Milestone Year for Responsible Global Employment

Becoming a Certified B Corporation

In 2024, Emapta became a Certified B Corporation, joining over 10,000 businesses worldwide that use profit and purpose to drive measurable impact.

The certification validates Emapta’s commitment to accountability, ethics, and social responsibility across five key areas: governance, workers, community, environment, and customers.

More importantly, it provided a clear baseline for continuous improvement – reinforcing Emapta’s commitment to operating with integrity, transparency, and responsible business practices across every region.

A Global Network Rooted in Responsibility

With operations spanning Asia Pacific, Europe, and the Americas, Emapta’s approach remains the same everywhere: create meaningful jobs, invest in local economies, and uphold global standards of fairness and safety.

From the Philippines to North Macedonia, Colombia, and Sri Lanka, Emapta’s people-first model ensures that growth never comes at the expense of ethics.

Environmental Performance: Accountability for Every Impact

Measuring What Matters

Emapta’s environmental footprint may be smaller than that of manufacturing or logistics industries, but its impact is significant across 20 offices and thousands of hybrid work setups.

The 2024 carbon footprint baseline reflects emissions from Emapta’s Philippines operations only, which represent the company’s largest geographic hub and most comprehensive dataset to date.

This assessment recorded 1,983 metric tons of CO₂e, with office electricity use accounting for 73% of emissions. Understanding these numbers allows Emapta to take targeted action toward reduction.

Smarter Energy and Waste Management

Through Building Management Systems (BMS) and energy-efficiency programs in its largest hub in Manila, Emapta reduced energy use by 24% in one year.

Water conservation and e-waste disposal are equally prioritized. Partnerships with accredited facilities ensure that discarded IT equipment is treated responsibly and securely.

Small actions – like refillable water stations and employee awareness campaigns – are turning sustainability from a policy into a culture.

Looking Ahead

By 2027, Emapta aims to expand carbon tracking to all 11 operating countries, introduce renewable energy assessments, and develop global reduction targets for energy, water, and waste.

It’s a pragmatic, transparent approach that proves sustainability doesn’t have to be grand to be genuine – it just has to be measurable.

Social Responsibility: Building a People-First Future

Creating Opportunities That Last

For Emapta, people are the business. The company’s social programs are built to empower employees, strengthen communities, and make global employment more equitable.

Through Emapta Academy, nearly 7,000 team members participated in learning and development programs in 2024. From leadership to digital skills, every course is designed to help people grow personally and professionally.

Employee surveys recorded an 89% motivation rate and 85% intent to stay, demonstrating that a culture of care directly drives engagement and retention. These results reflect feedback from Emapta’s core team of approximately 300 employees, providing a valuable baseline for future engagement measurement across the broader organization.

Inclusion Through the RISE Program

The Raising Individuals for Stable Employment (RISE) Program reflects Emapta’s belief that opportunity should be accessible to everyone.

RISE provides free training and employment pathways for persons with disabilities, many of whom now work full-time at Emapta with competitive pay and benefits. It’s inclusion in action – transforming lives while strengthening teams.

Volunteering with Purpose

Through Emapta Cares, employees volunteer across causes like education, environment, and equality.

In 2024, over 1,600 volunteers dedicated 500+ hours to community initiatives, from coastal cleanups to school refurbishments. These programs reinforce a simple principle: business should create value beyond profit.

Health, Safety, and Well-Being

A global workforce demands global standards. Emapta’s Workplace Health and Safety framework is built on internationally recognized principles, ensuring safe and well-managed environments across all sites.

Its mental health policy offers free counseling, resilience workshops, and manager training to foster psychological safety. The company’s philosophy is clear – well-being is not an initiative; it’s a responsibility.

Governance: Transparency You Can Trust

Strong Systems, Ethical Leadership

Good governance is how Emapta turns values into action. The company’s governance structure includes a Board of Directors, Executive Leadership Team, ESG Committee, and Risk and Compliance Team – all working to ensure accountability at every level.

Regular audits, board-level ESG reporting, and conflict-of-interest declarations keep decision-making transparent and ethical.

A Transparent Business Model That Protects Clients and Employees

Transparency at Emapta extends beyond reporting – it is built directly into the business model. Unlike traditional outsourcing providers, Emapta does not mark up employee salaries. Clients have full visibility into the actual cost of talent, while employees receive fair, competitive, and clearly communicated compensation and benefits. This open-book structure ensures ethical employment practices, eliminates hidden fees, and creates a trust-based partnership where everyone understands exactly how value is created.

Data Privacy and Cybersecurity

In an industry built on information, data protection is paramount. Emapta’s systems are certified under ISO 27001, ISO 27701, SOC 2, and PCI DSS, ensuring compliance with GDPR and other global standards.

Regular security audits, employee training, and real-time monitoring help protect client and employee data alike. The result is a cybersecurity culture grounded in integrity, not fear.

Ethical Business Conduct

From anti-bribery training to whistleblower protection, Emapta enforces a zero-tolerance policy toward corruption.

Procurement processes, supplier screening, and transparent financial oversight ensure every transaction upholds the company’s commitment to honesty and fairness.

The Road Ahead: Measurable Progress, Shared Accountability

2025–2027 ESG Roadmap

Emapta’s next three years will focus on expanding measurement, deepening inclusion, and strengthening governance.

Key priorities include:

• Expanding carbon data collection to all regions
• Scaling the RISE Program
• Embedding ESG metrics into leadership scorecards
• Publishing consistent ESG reports
• Aligning reporting with Global Reporting Initiative (GRI) and B Lab standards

This roadmap isn’t about perfection. It’s about progress that’s verifiable, continuous, and authentic.

Challenges and Opportunities Ahead

Scaling ESG data systems across 11 countries and improving supplier visibility are ongoing challenges. Yet, these hurdles also present opportunities to leverage technology, enhance local partnerships, and redefine what sustainability looks like in the outsourcing industry.

Transparency, once again, remains the bridge between ambition and accountability.

Why Integrity and Transparency Matter More Than Ever

The Emapta ESG Report closes with a reminder from Emapta’s CEO, Tim Vorbach:

“There are no degrees of integrity. There either is. Or there isn’t.”

That belief continues to guide every aspect of the business – from how teams are built to how data is handled and how communities are supported.

Emapta’s journey shows that when global companies commit to measurable impact and honest communication, they don’t just grow. They lead.

Because in the new era of global talent, integrity and transparency aren’t just values – they’re the future of work.