TECHNICAL SUPPORT TEAM
Outsource Your Technical Support Team With Emapta
Solve technical issues that slow your business down, our global talent outsourcing model can help you build a dedicated technical support team tailored to keep your systems running smoothly and your business operations optimized.
Technical Support Team Roles We Offer
From resolving technical issues to managing IT systems, Emapta provides a wide range of offshore technical support roles that ensure your business remains operational and efficient, including:
DATA ENTRY SPECIALIST
Cost Efficiency Meets Expertise
DATA ENTRY SPECIALIST
annual average cost savings
CUSTOMER SERVICE REPRESENTATIVE
annual average cost savings
IT SERVICE DESK
annual average cost savings
All roles are sourced, vetted and ready for you in 4-6 weeks
Top 5 Benefits Of An Offshore Technical Support Team
When you outsource your technical support to Emapta, you gain more than just technical assistance. The benefits of tech support outsourcing include:
Save up to 70% on staffing costs, partnering with Emapta allows your business to offer affordable offshore technical solutions.
Access a global talent pool of IT specialists skilled in resolving diverse technical issues, ensuring quick and effective solutions.
Provide round-the-clock tech support to keep your systems running smoothly and minimize downtime for your customers.
Quickly scale your support team to match your growing tech demands without the limitations of traditional outsourcing companies.
Maintain top-notch security with our experienced cybersecurity experts, ensuring your systems and data are always protected.
Cost Savings
Expert Troubleshooting
24/7 Support Availability
Rapid Scalability
Enhanced Security
Top 1% Talent
Top 1% of Technical Support Professionals
Maximum Control
Manage Your Team Your Way
Transparent Pricing
No Salary Markups, No Hidden Costs
No Long-Term Contract
Transparent costs, no hidden fees, markups, or long-term contracts
No Minimum Hires
No minimum hire, scale flexibly from 1 to 100
Proven Success: Emapta’s Offshore Technical Support Teams
From small businesses to large enterprise organizations, we’ve helped many clients improve their customer experience and increase customer satisfaction.
Our Hiring Standards for Technical Support Talent
Hire from the world’s top 1% of Tech Support talent tailored to your specific preferences and requirements.
Skills
From troubleshooting and system maintenance to customer communication and support ticket management, we build your dedicated technical support team to fit your specific needs.
Experience
We source tech support experts that have a strong track record of resolving technical issues and proficiency in the tools and platforms your in-house team uses.
Cultural Fit
We source talent that is aligned with your company’s values and technical environment to ensure a seamless fit with your larger tech support team.
Certifications
We prioritize candidates with certifications such as CompTIA A+, ITIL, and other relevant industry certifications.
With a vast and expanding talent database and a team of 120 specialized recruiters, we source top technical support professionals from across the globe.
Philippines
- Top outsourcing destination in the world
- Excellent work ethic
- Works your required time zones
- High English proficiency
- Government backed industry
- Advanced degrees in Accounting, Finance, Engineering and Tech
LATAM
- Bilingual talent in Spanish, Portuguese, and English
- Same time zone with proximity to the US
- Large pool of experts in Tech and Customer Service
- Highly educated and motivated
- Close cultural alignment
Global
- Multiple talent hubs in Asia Pacific and Eastern Europe
- Multilingual talent pool with including Chinese, French, German, English proficiency
- Untapped talent pools in rapidly developing countries
Outsourced Technical Support Services FAQs
Is outsourcing your technical support services worth it?
Outsourcing your technical support service can be highly beneficial. It provides access to specialized expertise, ensures round-the-clock support, and can reduce operational costs. By choosing the right outsourcing service provider, you can maintain high-quality service while freeing up internal resources to focus on core business activities.
How can Emapta help streamline my business’s technical support processes?
By leveraging our global talent solutions and tailored outsourcing model, we can set up a dedicated team that will streamline critical technical support processes, ensure rapid issue resolution, enhance system uptime, and free up valuable resources within your organization, allowing you to focus on innovation and core IT functions.
How does Emapta guarantee the security and confidentiality of sensitive technical support data?
To keep your technical support data safe and secure, we implement strict security protocols, including:
- Data encryption
- Restricted access controls to confidential information
- Regular security audits
- Compliance with data privacy regulations
What qualifications and experience do the members of Emapta’s talent database possess?
We prioritize highly qualified professionals with extensive expertise in key IT functions, such as troubleshooting, network management, system administration, and more. We employ rigorous screening processes and provide continuous training to ensure all team members meet the highest industry standards and consistently deliver exceptional technical support services.
Expand Your Technical Support Team With Emapta
GET STARTED.
