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Outsource Your Technical Support Representatives With Emapta
Empower your customers with fast, reliable technical support from a dedicated team of experts. Whether troubleshooting complex tech issues or answering product inquiries, Emapta helps you build a scalable, cost-effective team that works 24/7 to deliver exceptional customer experiences and reinforce brand loyalty.
3 Strategic Advantages of Outsourcing Your Technical Support Services
Significant Cost Savings
An outsourced technical support team is a cost-effective way to reduce overhead while delivering fast, high-quality customer support around the clock.
Access to Global Talent
Emapta connects you with a global talent pool of skilled representatives experienced in troubleshooting, ticket resolution, and customer engagement.
Flexibility and Scalability
We allow you to build and adjust your tech support team as needed — scaling up or down with no hidden fees or long-term commitments.
Global Talent, Measurable Impact
Technical Support Representatives Placed
Average Annual Savings to Our Clients
Average Time From Sourcing to Placement
What Your Outsourced Tech Support Reps Can Deliver
Experienced Capabilities
- Resolving technical issues efficiently to minimize downtime
- Managing customer queries through multiple channels (chat, email, phone)
- Troubleshooting software, hardware, and network issues with precision
- Offering streamlined guidance for product setup, usage, and maintenance
- Supporting internal IT teams with technical escalations and documentation
Core Competencies
- In-depth understanding of IT services, tools, and workflows
- Proficiency in tech support platforms, such as ticketing systems, CRM, and more
- Excellent communication skills to provide clear, customer-friendly solutions
- Strong attention to detail to diagnose problems and implement effective fixes
- Flexibility and adaptability to handle evolving technologies and customer needs
High-Performing Talent
Access the top 1% of global tech support experts
Maximum Control
You retain control of your offshore team. Your team. Your way.
Transparent Pricing
No salary markups or hidden fees
Works Exclusively For You
Your high-performing team works only for you.
Flexible and Scalable
No long-term contracts and no minimum headcount are required.
Hire the Top 1% of Technical Support Roles
We source skilled technical support representatives who integrate seamlessly with your operations and deliver exceptional customer interactions.
Technical Support Expertise
The professionals we source have hands-on experience with troubleshooting technical issues and improving customer satisfaction.
Aligned Cultural Fit
Our recruiters source talent who aligns with your company’s values and seamlessly integrates with your in-house teams.
Highly Trained and Certified
We prioritize candidates who have experience with various help desk systems, have CompTIA certifications, and have other industry qualifications.
Our 5-Step Process for Sourcing Tech Support Agents
Here’s how we ensure you get the best talent seamlessly integrated into your team:
Understanding Your Needs
Identifying & Shortlisting Candidates
Rigorous Interview Process
Final Selection
Onboarding
Our Clients Say it Best
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I think the biggest thing we’ve been able to achieve through outsourcing through Emapta is value to our customer. By utilizing Emapta with our core team in the US, it’s allowed us to give better customer service, our return times on issues or things with quality has been expedited.
Danny Huffman, President at ONUG Communications, Inc.
With an extensive and growing talent database and 120 specialized recruiters, we source tech professionals from around the world.
Philippines
- Top outsourcing destination in the world
- Excellent work ethic
- Works your required time zones
- High English proficiency
- Government backed industry
- Advanced degrees in Accounting, Finance, Engineering and Tech
LATAM
- Bilingual talent in Spanish, Portuguese, and English
- Same time zone with proximity to the US
- Large pool of experts in Tech and Customer Service
- Highly educated and motivated
- Close cultural alignment
Global
- Multiple talent hubs in Asia Pacific and Eastern Europe
- Multilingual talent pool with including Chinese, French, German, English proficiency
- Untapped talent pools in rapidly developing countries
FAQs
What types of technical support can Emapta source candidates for?
Our tailored outsourcing model means we can source talent for whatever needs your business has. Whether you need team members to handle troubleshooting, resolving network connectivity problems, product setup, or addressing customer inquiries, we can find the right solution for you.
Will my outsourced technical support representatives speak fluent English?
Absolutely. The talent we source is specific to your culture. If you require English-speaking representatives, all the candidates we source will be fluent in English. Our talent database is full of high-quality professionals with multilingual capabilities.
How do you ensure our outsourced team will align with our company’s values and brand?
When we recruit talent, we carefully select candidates who fit your company’s culture and understand your brand values. During onboarding, we also offer tailored training to help your team integrate with your processes and reflect your company’s tone and communication style.
Outsource Your Techical Support Services With Emapta
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