What is Social Media Support?

Social media support is one of the most automated and responsive communication channels where customers can interact with a brand on different online platforms such as Facebook, Twitter, Instagram, or LinkedIn.

Similar to chat support, companies can streamline the conversation by starting with data-gathering questions that the social media support agent can use when directly assisting the customer.

Our client partners at Emapta have successfully built their omnichannel customer service operations which include website chat, email, and social media support through their highly skilled and trained offshore teams in the Philippines.