What is an Email Support?

Email support is one of the emerging customer support channels. According to the mobile-first customer service platform Helpshift, the majority of customers (62%) prefer email support to communicate with brands.

Through email support, companies can address both concerns and questions from prospects and existing customers about their product and/or service at the time that works best for both parties.

As an offshore outsourcing partner, Emapta has helped organisations improve their service levels through building customer support teams in the Philippines that specialise in chat or email support.