What is a Customer Care?

Customer care is the process of managing the customer’s interaction with the business. This encompasses the customer’s engagement with the products and services before, during, and after a purchase.

For instance, customer care is at the heart of Emapta’s operations with our “Your Team, Your Way” approach. We customise our staffing solutions around our client partner’s needs from the recruiting stage, setting up their teams here in the Philippines, and empowering them with the tools, facilities, and support for success.