What is a Community Forum?

A community forum is a dedicated online portal where businesses could provide information or engage with their customers. It can also serve as a knowledge base that provides do-it-yourself solutions and usage guides for customers.

Having an online community forum can also contribute to driving customer satisfaction and engagement. The more your customers feel connected to your business, the higher the chances that they will advocate for your products or services.

Emapta can help you source community managers and customer experience specialists through our comprehensive talent reach in the Philippines.