What is a Chat Support?

Chat support is a type of customer support channel where conversations can be handled in real-time through either customer support representatives or chatbots. Communicating with customers through chat support is similar to instant messaging platforms that can be integrated into a company’s website or through their social media channels.

Many organisations prefer to outsource their customer service operations, especially chat support, to talent-rich countries such as the Philippines to be able to offer off-hours or 24/7 support to their customers. Some of Emapta’s clients have been able to build customer-facing customers that specialise in different service channels beyond chat, including email and voice support.