years in
business
clients in over
30 countries
offices in
11 countries
team
members
Here’s how we ensure you get the best talent seamlessly integrated into your in-house team:
Understanding Your Needs
Identifying Candidates
Shortlisting Candidates
Rigorous Interview Process
Final Selection
Onboarding
Our workforce management solutions deliver sustainable and high-performing teams while preserving your access to control, quality, and agility.
Our approach to scalability offers unmatched flexibility, allowing you to adjust your team size up or down based on your business needs without being locked into long-term contracts. You can quickly hire high-performing teams and seamlessly scale your operations to meet changing demands, ensuring you stay agile and responsive in a dynamic market.
Each client benefits from a dedicated HR business partner who actively manages their team’s performance through comprehensive performance reviews, tailored development plans, and regular coaching sessions. This hands-on approach ensures that your team remains engaged, skilled, and aligned with your business goals, driving high performance and continuous improvement.
Emapta Academy is a comprehensive learning platform designed to enhance your team’s skills and capabilities. It offers a wide range of resources, including trainer-led and on-demand courses, and provides customized expert-led training tailored to your specific needs. This ensures your team receives targeted development to stay proficient and competitive in their roles.
Our wellness and development programs are designed to support your team’s well-being and personal growth. We offer in-house gyms, professional trainers, and play areas to keep your team active and engaged. Relaxing lounges and various engagement activities foster a positive work environment, while volunteer programs and after-hours hobby clubs encourage work-life balance and community involvement. Prioritizing wellness activities is crucial for enhancing overall job satisfaction, productivity, and long-term health, ensuring your team remains motivated and resilient.
Your dedicated Customer Experience Manager (CXM) builds and maintains strong relationships with clients, acting as the main point of contact and ensuring compliance with contract terms and labor laws. They oversee invoice accuracy, monitor onboarding readiness, and manage communication around changes and incidents. The CXM also handles client correspondence, escalates issues as needed, and ensures strategic alignment with our leadership team. Supporting commercial governance and fostering relationships with key client stakeholders, the CXM is committed to creating positive experiences and nurturing long-term partnerships.
Scalability
Performance Management
Emapta Academy
Employee Health & Wellness
Customer Experience
Your team members’ welfare is at the core of everything we do. That’s why every decision we make prioritizes their well-being. Our offices are strategically selected to allow your employees to pursue their career aspirations without sacrificing family or enduring lengthy commutes.
The results? Emapta is awarded one of the “Best Companies To Work For in Asia” and has one of the lowest attrition rates in the industry.
© 2024 Emapta.
