Sri Lanka is a top-tier outsourcing destination, recognized for its exceptional tech talent and unbeatable cost savings. With a robust education system producing skilled IT professionals, businesses can access cutting-edge expertise at significantly lower rates than in other countries. Leverage Sri Lanka’s strengths to drive innovation and maximize your operational efficiency today!
Sri Lanka: Your Top Choice for Outsourcing
Sri Lanka combines a capable, English-speaking workforce with a proven history of delivering top-notch services, making it the perfect partner for businesses looking to scale efficiently.
Exceptional Technical Expertise
Sri Lanka is home to over 100,000 IT graduates annually, specializing in software engineering, data analytics, and cybersecurity. This strong educational foundation ensures access to skilled professionals who can drive your projects forward with innovative solutions tailored to your needs.
Cost-Effective Solutions with High-Quality Output
Outsourcing to Sri Lanka can save businesses up to 70% on operational costs compared to Western markets. With hourly rates for software developers averaging just $15-$20, you can achieve high-quality results while significantly stretching your budget.
Cultural Compatibility and Communication
Sri Lanka boasts an impressive English proficiency rate of over 90%, making communication smooth and effective. Our diverse workforce understands global business practices, enabling seamless collaboration and alignment with your company’s values and objectives.
Most Common Outsourced Roles in Sri Lanka
Outsourcing to Sri Lanka enables businesses to tap into a talent pool with expertise across a variety of roles.
CUSTOMER SERVICE REPRESENTATIVE
Emapta: Your Strategic Partner in Sri Lanka
Emapta provides more than just talent acquisition—we ensure full control, unmatched transparency, and direct access to the best professionals in Sri Lanka. Utilizing our extensive recruitment network and commitment to your success, we help you assemble a dedicated team that integrates seamlessly with your operations and drives your business forward.
Unmatched Talent Reach
At Emapta, we specialize in sourcing top-tier talent across various industries and roles, including finance, IT, marketing, healthcare, and customer service. Our strategic recruitment efforts ensure that we attract and retain the best talent through:
- A dedicated team of over 120 recruiters
- Comprehensive talent attraction strategies
- Competitive compensation aligned with local and global standards
Transparency
We pride ourselves on offering transparent pricing with no hidden fees or salary markups. Our clients benefit from full visibility into their team’s compensation and operational costs, ensuring a straightforward and honest partnership.
Full Control
With Emapta, you maintain complete control over your team. You choose the systems, tools, and training, and your team embodies your company’s culture and values. Our model ensures that your team is dedicated solely to your business, working exclusively for you.
Retention, Training, and Employee Satisfaction
Our commitment to employee satisfaction is reflected in our industry-leading retention rates. We invest in continuous training and development, creating an environment where your team is motivated, skilled, and ready to excel.
A Tour of our Colombo Offices
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Best place I've worked at so far. Great workstations! Unlimited coffee! Gym in the office with a fitness trainer too! And it has a nice lounge to hang out when on breaks.
Shakeel Khan, Director, Crispin & Jeffery Chartered Accountants
Outsourcing to Sri Lanka FAQs
Why is Sri Lanka a top destination for outsourcing?
Sri Lanka offers a highly educated, English-proficient workforce that aligns well with Western business cultures. Additionally, the cost of living in Sri Lanka allows for significant savings without compromising the quality of talent.
What types of roles can I outsource to Sri Lanka?
You can outsource a wide variety of roles, from IT and finance to marketing and customer service. Sri Lanka has a deep talent pool capable of handling complex and specialized tasks across various industries. Though it depends on the business needs, Sri Lanka is a great destination for Knowledge Process Outsourcing (KPO), Business Process Outsourcing (BPO), and Legal Process Outsourcing (LPO).
How does Emapta ensure the quality of outsourced talent in Sri Lanka?
Emapta leverages over 14 years of experience in recruiting and retaining top-tier talent in Sri Lanka. We rigorously screen candidates to ensure they meet your specific requirements and are equipped to deliver excellent results.
What are the data security and data protection act provisions in Sri Lanka for outsourcing?
Sri Lanka’s Personal Data Protection Act No. 9 of 2022 (PDPA), alongside the Computer Crime Act and the Electronic Transactions Act, establishes a comprehensive framework for data protection in outsourcing. These laws mandate rigorous standards for processing personal data, detailing obligations for data controllers and processors, consent mechanisms, data subject rights, and breach notifications. Compliance with these regulations is crucial for outsourcing companies, ensuring robust protection of privacy and data security in line with Sri Lanka’s legal requirements.
How does the cost of living in Sri Lanka affect the cost of outsourcing?
Outsourcing to Sri Lanka can save you up to 70% in labor costs compared to onshore locations. Since the cost of living in Sri Lanka is significantly lower than the cost of living in the United States, it has a major impact on the outsourcing cost. As a result, outsourcing to Sri Lanka is an extremely cost-effective way to get quality service.
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