Malaysia boasts a diverse and highly skilled workforce, proficient in English and Chinese. Ranked 12th by the World Bank in ease of doing business, Malaysia offers lower labor costs and strong infrastructure for efficient communication and transportation. With a focus on education and vocational training, businesses can access top talent across various fields, ensuring high-quality service delivery and rapid scalability without additional overhead costs.
Malaysia: Your Top Choice for Outsourcing
Malaysia merges a highly skilled, English-fluent workforce with a strong track record of delivering superior services, making it an excellent partner for businesses aiming to scale effectively.
Skilled Workforce at Competitive Costs
Malaysia offers a diverse talent pool proficient in English and Chinese, ensuring effective communication and collaboration. With lower labor costs compared to many Western countries, businesses can access top-tier professionals while maximizing profit margins.
Robust Infrastructure for Seamless Operations
With significant investments in communications and logistics, Malaysia provides world-class infrastructure that supports efficient operations. This allows for seamless connectivity and reliable transportation, enabling businesses to scale quickly without disruptions
Favorable Business Environment
Ranked 12th by the World Bank for ease of doing business, Malaysia boasts a supportive regulatory framework and a pro-business government. This creates an ideal environment for companies looking to outsource, ensuring smooth operations and long-term growth potential.
Most Common Outsourced Roles in Malaysia
Outsourcing to Malaysia offers a broad range of roles, making it a valuable destination for businesses seeking specialized talent.
CUSTOMER SERVICE REPRESENTATIVE
Emapta: Your Strategic Partner in Malaysia
Emapta offers more than just staffing solutions—we give you full control, unmatched transparency, and direct access to top professionals in Malaysia. With our wide-reaching recruitment network and commitment to your success, we help you build a dedicated team that fits perfectly with your operations and drives your business forward.
Unmatched Talent Reach
At Emapta, we specialize in sourcing top-tier talent across various industries and roles, including finance, IT, marketing, healthcare, and customer service. Our strategic recruitment efforts ensure that we attract and retain the best talent through:
- A dedicated team of over 120 recruiters
- Comprehensive talent attraction strategies
- Competitive compensation aligned with local and global standards
Transparency
We pride ourselves on offering transparent pricing with no hidden fees or salary markups. Our clients benefit from full visibility into their team’s compensation and operational costs, ensuring a straightforward and honest partnership.
Full Control
With Emapta, you maintain complete control over your team. You choose the systems, tools, and training, and your team embodies your company’s culture and values. Our model ensures that your team is dedicated solely to your business, working exclusively for you.
Retention, Training, and Employee Satisfaction
Our commitment to employee satisfaction is reflected in our industry-leading retention rates. We invest in continuous training and development, creating an environment where your team is motivated, skilled, and ready to excel.
A Tour of our Kuala Lumpur Offices
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“
Best place I've worked at so far. Great workstations! Unlimited coffee! Gym in the office with a fitness trainer too! And it has a nice lounge to hang out when on breaks.
DCK Worldwide
Emapta was our clear winner because of the way they could attract a broad range of talent. They had a really good team of recruiters that could find the talent we need across technology, marketing, accounting, loan support, and more."
Tom Caesar, Positive Group
Outsourcing to Malaysia FAQs
Why is Malaysia a top destination for outsourcing?
Malaysia offers a highly educated, English-proficient workforce that aligns well with Western business cultures. Additionally, the cost of living in Malaysia allows for significant savings without compromising the quality of talent.
What types of roles can I outsource to Malaysia?
You can outsource a wide variety of roles, from IT and finance to marketing and customer service. Malaysia has a deep talent pool capable of handling complex and specialized tasks across various industries.
How does Emapta ensure the quality of outsourced talent in Malaysia?
Emapta leverages over 14 years of experience in recruiting and retaining top-tier talent in Malaysia. We rigorously screen candidates to ensure they meet your specific requirements and are equipped to deliver excellent results.
What infrastructure and technology can I expect in Malaysia?
Malaysia’s IT outsourcing infrastructure features extensive broadband and internet penetration, advanced telecommunications networks, and a reliable power supply. The country has made significant investments in improving its IT infrastructure, including the development of MSC Malaysia, which offers world-class facilities for IT-based services. This robust infrastructure supports seamless connectivity, reliable cybersecurity, and a wide range of outsourcing services.
How do cost savings in Malaysia compare to other outsourcing destinations?
Outsourcing to Malaysia can save you up to 70% in labor costs compared to onshore locations, thanks to the lower cost of living, all while maintaining a high standard of work quality.
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