North Macedonia is Europe’s hidden gem with a booming BPO sector and an abundance of highly skilled talent. Known as the “Philippines of Europe,” it offers clients in the UK, Germany, France, and North America significant cost savings—40% to 60% less than onshore rates—while delivering exceptional service.
Macedonia: Your Top Choice for Outsourcing
Macedonia offers a skilled, English-proficient workforce along with a proven ability to deliver excellent services, positioning it as an ideal partner for businesses seeking to scale effectively.
Highly Skilled, Multilingual Workforce
North Macedonia boasts a highly educated and multilingual workforce, with 13 to 15 years of compulsory English education through the Cambridge International Educational System. Many professionals hold Master’s and PhD degrees, providing clients access to top talent in IT, economics, engineering, and more.
Cost-Effective Outsourcing Solutions
With zero markup on labor, North Macedonia offers significant cost savings for businesses, allowing clients to pay 40% to 60% less than onshore rates. This unique pricing model enables companies to maximize their budgets while ensuring high-quality service and employee satisfaction.
Strategic Gateway to the Balkans
As the “Philippines of Europe,” North Macedonia serves as a strategic gateway to the Balkans, catering to service-based and manufacturing industries in the UK, Germany, France, and North America. Its growing outsourcing capabilities position it as an ideal partner for companies looking to expand in the region while benefiting from local expertise.
Most Common Outsourced Roles in Macedonia
Outsourcing to Macedonia offers a range of expertise, providing businesses with skilled professionals for various functions.
CUSTOMER SERVICE REPRESENTATIVE
Emapta: Your Strategic Partner in Macedonia
Emapta delivers more than just staffing solutions—we offer complete control, unmatched transparency, and direct access to top talent in Macedonia. Through our broad recruitment network and focus on your success, we help you build a dedicated team that seamlessly aligns with your operations and advances your business goals.
Unmatched Talent Reach
At Emapta, we specialize in sourcing top-tier talent across various industries and roles, including finance, IT, marketing, healthcare, and customer service. Our strategic recruitment efforts ensure that we attract and retain the best talent through:
- A dedicated team of over 120 recruiters
- Comprehensive talent attraction strategies
- Competitive compensation aligned with local and global standards
Transparency
We pride ourselves on offering transparent pricing with no hidden fees or salary markups. Our clients benefit from full visibility into their team’s compensation and operational costs, ensuring a straightforward and honest partnership.
Full Control
With Emapta, you maintain complete control over your team. You choose the systems, tools, and training, and your team embodies your company’s culture and values. Our model ensures that your team is dedicated solely to your business, working exclusively for you.
Retention, Training, and Employee Satisfaction
Our commitment to employee satisfaction is reflected in our industry-leading retention rates. We invest in continuous training and development, creating an environment where your team is motivated, skilled, and ready to excel.
A Tour of our Skopje Offices
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Best place I've worked at so far. Great workstations! Unlimited coffee! Gym in the office with a fitness trainer too! And it has a nice lounge to hang out when on breaks.
Efren Chaux, Founder, Filta
Outsourcing to Macedonia FAQs
Why is Macedonia a top destination for outsourcing?
Macedonia offers a highly educated, English-proficient workforce that aligns well with Western business cultures. Additionally, the cost of living in Macedonia allows for significant savings without compromising the quality of talent.
What types of roles can I outsource to Macedonia?
You can outsource a wide variety of roles, from IT and finance to marketing and customer service. Macedonia has a deep talent pool capable of handling complex and specialized tasks across various industries. Though it depends on the business needs, Macedonia is a great destination for Legal Process Outsourcing (LPO), Knowledge Process Outsourcing (KPO), and Business Process Outsourcing (BPO).
How does Emapta ensure the quality of outsourced talent in Macedonia?
Emapta leverages over 14 years of experience in recruiting and retaining top-tier talent in Macedonia. We rigorously screen candidates to ensure they meet your specific requirements and are equipped to deliver excellent results.
What are the data security and privacy laws in Macedonia?
Macedonia adheres to strict data security and privacy laws, primarily influenced by European Union standards, despite not being a member of the EU. The country’s legal framework for data protection is aligned with the General Data Protection Regulation (GDPR) principles, ensuring high levels of personal data protection. These regulations apply to all businesses operating in Macedonia, including those in the outsourcing sector.
How does the Macedonian government support outsourcing?
The Macedonian government actively supports the outsourcing industry through various incentives and policies. These include tax benefits, duty-free imports for business equipment, and training programs to enhance the skills of its workforce. Additionally, there are investment incentives for foreign companies, like subsidies and government grants, especially for those contributing to employment growth.
Expand Your Team With Emapta
