Retail & E-Commerce

Manage retail and e-commerce operations efficiently with a trusted BPO provider

With the rise of e-commerce giants such as Amazon in the west and Alibaba in the east, online shopping has become a popular activity embraced worldwide. In 2040, around 95% of shopping is predicted to be facilitated by e-commerce.

For small to medium–sized sellers who have only begun to build their local and international reach, this means catching up with digital transformation by making their products and services easily purchasable online.

Having a small in-house IT team or no existing department focused on digital strategies is a common and challenging situation for most retailers. Technological needs such as outsourcing eCommerce website development coupled with the goal of looking for cost-saving solutions has driven retail firms to transfer their IT, admin, and other back-office services to retail outsourcing companies in low-cost regions to address these business growing pains:

1. Expansion = more resources = but more costs. How can you scale without burning a hole in your company’s pocket?

2. If you have a limited talent pool or local hires ask for packages that do not fit your budget, where and how can you look for people who are both qualified and are affordable?

3. As you’re getting more people on board, what do you have in place to retain your high-quality content?

4. In between recruiting, delegating tasks to new hires, and managing existing projects, do you have enough time to focus on your core business?


Why outsource retail and e-commerce services now?

Through outsourcing in the retail industry, you can access the latest e-commerce technology and premium talent to grow your multichannel/omnichannel reach, engage your customers more effectively, double your online revenues, and thrive in the digital marketplace.

Outsourcing retail operations to the Philippines is a highly recommended move if you plan to transfer your customer support services, digital services, supply chain support, revenue management, and other high-volume tasks to highly skilled outsourced professionals.

Whether you’re a large retail firm or a startup looking into expanding retail capabilities, engaging with an outsourced eCommerce solutions provider in the Philippines can be your cost-efficient strategy. It can potentially give you up to 72% in cost savings, thanks to the low cost of living in the country and government policies that offer generous benefits and support to its thriving BPO industry.

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Key benefits in outsourcing your retail and e-commerce team with Emapta

Our specialised recruiters have the expertise to source top retail and e-commerce professionals that you require. Successful candidates are then processed by our HR for their legal employment requirements and benefits on your behalf, and through our career development programs, training, and certification courses, we ensure they’re up to date with the latest industry standards.

Outsourcing confidential consumer data or product information is protected in the Philippines with the Data Privacy Act implemented in the country since 2012, dubbed by the IT & Business Process Association of the Philippines as “one of the toughest data-privacy legislations in the region”. This means your client data and product information are protected through our comprehensive data security protocols integrated into your offshore team’s workstation. We also provide 24/7 IT help desk support via ticketing system, email, or phone to assist your staff in-person and/or remotely.

Our easy-in, easy-out outsourcing terms enable you to evaluate and further customise your offshore setup to suit your needs. Your full-time offshore insurance team will work exclusively for you from one of our state-of-the-art offices fully equipped with high-speed internet, security access, video conferencing rooms, and recreational amenities. We give you full control in managing your offshore team’s performance with Empower, our proprietary talent management system, and a fully managed office customised to reflect your organisation’s brand and culture.

Pro Tip:

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Different teams and roles in retail and e-commerce outsourcing

We offer a customizable staffing solution that gives you control in two ways: build your team composition however you’d like it to be and grow at your own pace.

The types of retail and e-commerce roles may change per setup, so if we have not covered everything on the list below, let's get in touch so you can learn how to find the right talent.

We're ready to help you start steadily with 1-2 staff or build a team of 20-50 professionals who can fill the following roles:

• Content marketers
• Digital marketing specialist
• Social media marketer
• UI/UX designer
• Visual merchandiser
• Customer relationship management (CRM) specialist
• Customer service representative (voice/chat)
• Retail sales associate/manager
• Sales manager
• Sales consultant
• E-commerce developers, programmers, and administrators

• Admin assistant
• Product sourcing specialist
• Order management specialist
• Compliance analyst
• Retail accountant
• Accounts payable specialist
• Accounts receivable specialist
• Bookkeeper
• Trade coordinator
• Supply chain specialist
• Inventory control specialist

At Emapta, we proudly partner with companies of all sizes – from all corners of the world – who call on our experience and expertise to help them achieve their goals.


Honesty, loyalty, and great teamwork are paramount to their success. As it is to ours. Which is probably why close to 652 different companies have chosen to trust us with their outsourcing requirements.

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