Emapta’s proven IT outsourcing methodologies bring expertise in implementing proven, ready-to-use strategies that can transform and elevate the efficiency of your IT department.
Answering “yes” to any of the following questions may indicate you can benefit from an Emapta IT outsourcing partnership:
- Do you need help attracting and retaining A-grade talent?
- Do you need to build a 24/7/365 operation to compete with established operators?
- Are you having difficulty finding the right talent in your immediate vicinity with a compensation package that suits your budget?
- Are your top technicians tired of performing vital but low-value tasks for the company? Is it affecting employee performance and your bottom line?
- Are you no longer surprised when talent fresh out of university with no experience asks for an excessive compensation package, only to then request a raise after six months?
Outsource your IT processes
No longer a strategy for early adopters or risk-takers, IT outsourcing globally is now a go-to solution for many IT professional services. By partnering with a business process outsourcing (BPO) company or a fully managed offshore staffing provider like Emapta, your organization can access a range of talent and build your own IT outsourced team. With over 13 years of experience, we have formulated and customized solutions to address the most common IT outsourcing challenges.
Our IT professionals across the globe are proficient and experienced in using the leading information technology software, artificial intelligence, application development, and cloud computing tools, including:
With access to IT talent in the richest global talent hubs, we can build a team to reduce your operating expenses while reducing your reliance on critical onshore team members.
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Emapta builds highly specialized IT teams
At Emapta, we collaborate with our clients to build experienced, vendor-certified (if required), thoroughly skill-tested teams who can work seamlessly with onshore talent.
As a prime example, Melbourne-based Acurus Networks leverages our offshore staffing platform to access premium talent through Emapta. This allows them to have a 24/7 network operations center (NOC) and help desk to support their client base in Australia.
Driven by escalating costs onshore and serving nationally recognized brands and government departments, Acurus — with the help of Emapta’s outsourced IT support systems — was able to provide quality Level 1 and Level 2 support services and roll out a 24/7 NOC. This paved the way for the implementation of a multi-site business continuity strategy and helped mitigate risk by spreading their team operations across two of our facilities in Manila.
“Offshoring initially came about due to our ISP-as-a-Service (ISPaaS) offering and our basic need to get customers connected, take care of payments, and have a solid brand. We are proud of the fact that they are doing not just troubleshooting but also customer service and expanding into new areas. Overall, we are extremely happy with this engagement — the quality of talent, enhanced customer experience, and the support we get from Emapta.” – Jason Matser, Managing Director at Acurus.
Access Talent Experienced With All Major IT Tools
No matter which tools your company uses for asset management, app development, bug tracking, capacity planning, and more, our global talent pool is proficient with all the most popular options. That level of experience leads to an efficient and seamless transition.
Teams and roles for IT outsourcing
While Emapta specializes in quickly building offshore IT teams to meet the personnel requirements of a fully functioning IT department, some of our clients prefer a proof-of-concept approach. By initially offshoring a few roles, they can expand after experiencing the outsourcing benefits of IT support services from our global offices. The scalability outsourcing offers allows companies to easily adjust their resources and operations based on their changing demands and business growth.
With 13 years of t outsourcing experience, we have a proven track record in building the following types of IT outsourcing teams:
- Network Operations Centre (NOC)
- Service Desk or Help Desk
- Software/Web Development (Agile or DevOps teams)
- Information Security
- Database Administration
Alternatively, we can help you bridge gaps in your IT units by filling the following roles:
- Technical Support Specialist
- Software Developer
- Software Engineer
- Network Engineer
- Solutions Architect
- Web Developer
- Front-end Developer (JavaScript, ReactJS, AngularJS, and NodeJS)
- Full-stack Developer
- Mobile Developer (iOS/Android)
- UI/UX Designer
- Database Administrator
- IT Project Manager
- Information Security Analyst
- Systems Administrator
- IT Procurement Specialist
- Operations Specialist
- Programmer
- Quality Assurance Engineer
- Automation Tester