View Legal

The Challenge

The founders of View Legal in Brisbane have embraced outsourcing long before they formed their specialist law firm but are now finding unprecedented benefits and results in the specific engagement model of offshore staffing.

For Naomi and the View Legal team, it is all about offering various efficiencies: “We are automating all the documents we can and trying our best to drive the price down for our customers.”

Providing specialist services for tax, structuring, asset protection, business succession, and estate planning, View Legal aims to operate differently from the big firms – including billing clients on hourly rates. Naomi adds, “When we discovered the whole dedicated staffing arrangement and found the option of getting our offshore team in a single office, we decided it was worth giving a go.”

The Solution

View Legal, whose onshore team operates out of their respective homes and personal offices, finds a head office in the Emapta office in the Makati Central Business District (CBD). Their full-time, dedicated team is currently composed of:

• 1 Filipino lawyer
• 2 Paralegals
• 2 Virtual Assistants
• 1 Finance Officer

The management found Emapta’s offshore staffing model a more viable approach to offshoring than the old freelance, work-from-home arrangements they experienced previously.

“We found with a ‘freelance’ approach and contractors mainly working from home – it is hard to form a cohesive team. Internet problems at their homes also got in the way,” Naomi said.

With face-to-face interaction and the ability to read body language lost in offshore work relationships; Naomi looks to technology to help integrate their offshore staff. “It’s trying to form that culture of a team while seeing each other only via monitors. We’ve mandated for all our team meetings to turn their webcams on. Our onshore manager also leads a group huddle every morning, and then a weekly ad min call with everyone,” she said.