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2024

CUSTOMER CONTACT WEEK

Learn more about customized CX solutions at CCW Las Vegas, June 3-6, Booth 1406 or book time with us after the show.
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Revolutionize your approach to CX outsourcing
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Access the top 1% of talent
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On demand dedicated teams
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Omnichannel support

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14
years in
business
800+
clients in over

30 countries

20
offices in

11 countries

10000+
team
members

Combining Talent and Technology to Transform your Customer Journey

Customer Experiences That Build Loyalty

We build expert teams that are an offshore extension of your onshore brand. Our global talent model enables you to keep your customers engaged, supported, and happy so that they keep coming back.

Teams that Scale

Emapta enables the world’s fastest growing companies to quickly and transparently build and scale high-performing teams, ensuring efficient outsourcing while maintaining complete control.

Premium Talent

We hire the best of the best and look for the top 1% of global talent. Once you’ve selected your staff, they are truly yours. We don’t move them around to other clients and their growth and success are tied to your business outcomes.

Transparency

Traditional BPOs bundle all your costs together so you have no idea what you’re paying. With our model there are no surprises: no salary mark-ups, no hidden costs. What we quote is what you pay for high-performing talent.

Commitment

Our commitment to you is to make outsourcing as easy as possible. There are no long-term contracts or minimum seat requirements.

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A diverse group of six professionals stands together in an office, all smiling and dressed in business casual attire.
The Emapta Difference
Comparing global outsourcing, offshoring and nearshoring solutions is challenging. Here’s how we do things differently.

BPO Model

Traditional Outsourcing

Inconsistent/Limited Talent
Team Managed by BPO
Top Talent Moves to Other Teams
Bundled Pricing with Unclear Costs
BPO Controls Wages
Markup on Wages & Benefits
High Overall Cost
High Turnover
Major Commitment
Minimum Headcount Requirements

Emapta Model

Emapta Dedicated Staffing

Premium Talent
Your Team Reports Directly to You
Top Talent Stays on Your Team
100% Transparent Pricing
You Control All Wages
No Markup on Wages & Benefits
Low Overall Cost
Low Turnover
Minimal Commitment
No Minimums Ever
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Your Dedicated CX team wherever you need it
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Philippines

  • Top talent destination
  • Excellent work ethic
  • Works your required time zones
  • High English proficiency
  • Government backed industry
  • Advanced degrees in Accounting, Finance, Engineering and Tech
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Latam

  • Bilingual talent in Spanish and English
  • Same time zone with proximity to the US
  • Large pool of experts in Tech and Customer Service
  • Highly educated and motivated
  • Close cultural alignment
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Global

  • Multiple talent hubs in the Asia Pacific
  • Multilingual talent pool with including Chinese, French, German, English proficiency
  • Untapped talent pools in rapidly developing countries

Happy Team = Happy Clients

Our team members’ welfare is our top priority. Attracting and retaining talent is key to our success. We make decisions with our staff’s best interests in mind. We are an equal opportunity employer, valuing qualifications, merit, and diversity.
Contact us to arrange a meeting with us at CCW or after the show and learn more about how Emapta can accelerate your success.

Meet the Team

Consent
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