TEAM
Outsource Your
Customer Service Team
With Emapta
Your customers deserve the best service. By partnering with Emapta to build a high-performing offshore customer service team, your business can reduce operational costs while helping clients.
Customer Service Team Roles We Offer
Whether you need support for managing inquiries, technical assistance, or omnichannel engagement, Emapta can source the top 1% of customer service talent for these roles:
ACCOUNT EXECUTIVE
Cost Efficiency Meets Expertise
CUSTOMER SUPPORT ANALYST
annual average cost savings
IT SERVICE DESK
annual average cost savings
TECH SUPPORT REPRESENTATIVE
annual average cost savings
All roles are sourced, vetted and ready for you in 4-6 weeks
Top 5 Benefits Of An Outsourced
Customer Service Team
When you partner with Emapta, you gain more than just a call center. The benefits of outsourced customer support services include:
Reduce your staffing costs by up to 70% with our cost-effective offshore solutions, allowing you to deliver high-quality service at a lower cost.
Tap into a global pool of trained representatives dedicated to exceptional customer care through a wide range of communication channels.
Offer customer support in multiple languages to cater to a diverse clientele, enhancing your global reach and customer satisfaction.
Easily adjust your team size based on seasonal demand and customer influx, ensuring your customer service team is always the right size.
Ensure consistent and high-quality service with regular performance monitoring, maintaining your brand’s reputation for excellent customer support.
Cost Savings
Superior Customer Service Experience
Multilingual Support
Flexible Staffing
Consistent Quality Assurance
High-Performing Talent
Top 1% of Customer Service Professionals
Maximum Control
You retain control of your offshore team. Your team. Your way.
Transparent Pricing
No salary markups or hidden fees
Works Exclusively For You
Your high-performing team works only for you
Flexible and Scalable
No long-term contracts and no minimum headcount are required
Our Hiring Standards for Customer Service Talent
Hire from the world’s top 1% of CSR talent tailored to your specific preferences and requirements.
Skilled and Experienced Customer Service Teams
From customer inquiries and issue resolution to order processing and CRM management, we build your dedicated customer service team to fit your specific needs.
Aligned Cultural Fit
To ensure a seamless fit with your larger customer service team, we source talent that’s aligned with your company’s customer service values and culture.
Highly Trained and Certifications
The customer service experts we source have experience delivering high-quality service and are proficient in the tools and systems used by your in-house team. We prioritize candidates with certifications such as CCSP (Certified Customer Service Professional) and other relevant industry credentials.
With a vast and expanding talent database and a team of 120 specialized recruiters, we source top customer service professionals from across the globe.
APAC
Top Hub: Philippines
- Top outsourcing destination in the world
- Excellent work ethic
- Works your required time zones
- High English proficiency
- Government backed industry
- Advanced degrees in Accounting, Finance, Engineering and Tech
LATAM
Top Hub: Colombia
- Bilingual talent in Spanish, Portuguese, and English
- Same time zone with proximity to the US
- Large pool of experts in Tech and Customer Service
- Highly educated and motivated
- Close cultural alignment
EMEA
Top Hub: Macedonia
- Highly skilled, multilingual workforce
- Top talent in IT, economics, engineering and more
- Strategic gateway to the Balkans
- Time zone proximity to all of Europe
- Known as the “Philippines of Europe”
- Highly educated workforce through Cambridge International Educational System
Outsourced Customer Services FAQs
Why is outsourcing customer service teams and roles so common?
According to a study by PwC, 73% of people rank customer experience as a critical factor in their purchasing decisions. Outsourcing makes it easier and more affordable for many businesses to offer high-quality customer service. It allows both large and small businesses to offer 24/7 support with skilled English-speaking professionals.
How can Emapta help streamline my business’s customer service process?
By leveraging our global talent solutions and tailored outsourcing model, we can set up a dedicated team that will streamline critical customer service processes, improve response times, enhance customer loyalty, and free up valuable resources within your organization.
How does Emapta guarantee the security and confidentiality of sensitive customer data?
To keep your customer data safe and secure, our outsourcing company implements strict security protocols, including:
- Data encryption
- Restricted access controls to confidential information
- Regular security audits
- Compliance with data privacy regulations
What qualifications and experience do the members of Emapta’s talent database possess?
When we source customer support agents to fill our database, we prioritize highly qualified professionals with extensive expertise as a customer service provider. They must be proficient English speakers and skilled in key customer service functions, such as customer support, technical assistance, and customer experience management. We employ rigorous screening processes and provide continuous training to ensure all customer service agents meet the highest industry standards and consistently deliver outstanding service to your customer base.
