CUSTOMER SERVICE TEAM
Outsource Your Offshore Customer Service Team With Emapta
Your customers deserve the best service. By partnering with Emapta to build a high-performing offshore customer service team, your business can reduce operational costs while helping clients.
Sourcing Customer Service Representatives
Our Customer Service Representatives will be at the forefront of your business, ensuring every customer interaction is handled with professionalism and care. These representatives are trained to address inquiries, resolve customer issues, and provide solutions efficiently, making them an essential part of any successful customer service operation.
Cost Efficiency Meets Expertise
CUSTOMER SERVICE REPRESENTATIVE
annual average cost savings
IT SUPPORT
annual average cost savings
ACCOUNT EXECUTIVE
annual average cost savings
All roles are sourced, vetted and ready for you in 4-6 weeks
Top 5 Benefits Of An Outsourced Customer Service Team
When you partner with Emapta, you gain more than just a call center. The benefits of outsourced customer support services include:
Reduce your staffing costs by up to 70% with our cost-effective offshore solutions, allowing you to deliver high-quality service at a lower cost.
Tap into a global pool of trained representatives dedicated to exceptional customer care through a wide range of communication channels.
Offer customer support in multiple languages to cater to a diverse clientele, enhancing your global reach and customer satisfaction.
Easily adjust your team size based on seasonal demand and customer influx, ensuring your customer service team is always the right size.
Ensure consistent and high-quality service with regular performance monitoring, maintaining your brand’s reputation for excellent customer support.
Cost Savings
Superior Customer Service Experience
Multilingual Support
Flexible Staffing
Consistent Quality Assurance
Top 1% Talent
Top 1% of Customer Service Professionals
Maximum Control
Manage Your Team Your Way
Transparent Pricing
No Salary Markups, No Hidden Costs
No Long-Term Contract
Transparent costs, no hidden fees, markups, or long-term contracts
No Minimum Hires
No minimum hire, scale flexibly from 1 to 100
Proven Success: Emapta’s Offshore Customer Service Teams
We have supported businesses of all sizes, from small startups to large corporations, by optimizing customer service processes, boosting efficiency, and creating teams that excel in providing outstanding customer care.
Our Hiring Standards for Customer Service Talent
Hire from the world’s top 1% of CSR talent tailored to your specific preferences and requirements.
Skills
From customer inquiries and issue resolution to order processing and CRM management, we build your dedicated customer service team to fit your specific needs.
Experience
The customer service experts we source have experience delivering high-quality service and are proficient in the tools and systems used by your in-house team.
Cultural Fit
To ensure a seamless fit with your larger customer service team, we source talent that’s aligned with your company’s customer service values and culture.
Certifications
We prioritize candidates with certifications such as CCSP (Certified Customer Service Professional) and other relevant industry credentials.
With a vast and expanding talent database and a team of 120 specialized recruiters, we source top customer service professionals from across the globe.
Philippines
- Top outsourcing destination in the world
- Excellent work ethic
- Works your required time zones
- High English proficiency
- Government backed industry
- Advanced degrees in Accounting, Finance, Engineering and Tech
LATAM
- Bilingual talent in Spanish, Portuguese, and English
- Same time zone with proximity to the US
- Large pool of experts in Tech and Customer Service
- Highly educated and motivated
- Close cultural alignment
Global
- Multiple talent hubs in Asia Pacific and Eastern Europe
- Multilingual talent pool with including Chinese, French, German, English proficiency
- Untapped talent pools in rapidly developing countries
Outsourced Customer Services FAQs
Why is outsourcing customer service teams and roles so common?
According to a study by PwC, 73% of people rank customer experience as a critical factor in their purchasing decisions. Outsourcing makes it easier and more affordable for many businesses to offer high-quality customer service. It allows both large and small businesses to offer 24/7 support with skilled English-speaking professionals.
How can Emapta help streamline my business’s customer service process?
By leveraging our global talent solutions and tailored outsourcing model, we can set up a dedicated team that will streamline critical customer service processes, improve response times, enhance customer loyalty, and free up valuable resources within your organization.
How does Emapta guarantee the security and confidentiality of sensitive customer data?
To keep your customer data safe and secure, our outsourcing company implements strict security protocols, including:
- Data encryption
- Restricted access controls to confidential information
- Regular security audits
- Compliance with data privacy regulations
What qualifications and experience do the members of Emapta’s talent database possess?
When we source customer support agents to fill our database, we prioritize highly qualified professionals with extensive expertise as a customer service provider. They must be proficient English speakers and skilled in key customer service functions, such as customer support, technical assistance, and customer experience management. We employ rigorous screening processes and provide continuous training to ensure all customer service agents meet the highest industry standards and consistently deliver outstanding service to your customer base.
Outsource Customer Services With Emapta
