The U.S. insurance claims industry is more competitive than ever. With climate-related disasters on the rise, law firms must process claims fast and deliver smooth, reliable service to stay ahead.
At the forefront of this booming industry is Your Insurance Attorney (YIA), a U.S.-based law firm specializing in homeowner insurance claims.
Founded on a mission to serve diverse communities across the country, YIA has quickly become a trusted name in client-first legal representation.
But like many modern businesses, YIA recently hit a crossroads: escalating labor costs, a post-pandemic workforce that’s hard to engage, and the need to scale rapidly without compromising quality.
In search of smarter solutions, YIA turned to Emapta.
The result? A streamlined, cost-effective setup that helped them grow from 8 to nearly 300 employees, including 40+ in Colombia—and that’s just the beginning.
YIA At a Glance
Industry:
Legal Services, Insurance Claim
Size:
300+ employees
Headquarters:
Miami, Florida
Years in Business:
18 years (since 2007)
Years with Emapta:
9 months
Remote Team:
40+ Bogotá team members
CHALLENGE
Cost-Efficient Talent Solutions
Cost optimization was a top priority for YIA’s business stability. Labor costs were through the roof, productivity was inconsistent, and employee engagement—especially with remote work—had become a serious challenge.
Melissa Robertson, Director of HR and Employee Relations, put it plainly: “We just wanted to maximize our profitability.” That required rethinking operations from the ground up.
Their biggest pain point? Securing cost-efficient operations wasn’t feasible in the pricy US labor market, where talent had become increasingly scarcer and expensive.
TURNING POINT
Fast Scaling With Top 1% Talent
YIA partnered with Emapta to bridge the US talent gap without sacrificing on work quality. The first role nearshored: Client Intake.
Why starting their nearshoring journey with such an essential role for their whole operation? They wanted to test Emapta—succeeding at onboarding the right professional for this job proved Emapta as the ideal nearshoring partner.
The impact was immediate. “It exceeded our expectations,” Robertson said. “The sourcing of candidates was exactly what we wanted and needed.”
That first win opened the door for rapid growth:
- From 1 to 40 team members in less than a year
- New roles filled across departments beyond Client Intake
- Local support from Emapta to help YIA stay structured and organized during expansion.
One standout moment? When YIA set an ambitious Q1 growth goal, Emapta delivered. “What felt impossible—they made it happen,” Robertson shared. “We’re here. And we’re here to stay.”
IMPACT
Unprecedented Growth
Why using words when numbers tell a much more compelling story?
Team size grew from 8 to nearly 300 employees nationwide.
40+ top professionals in Colombia, across multiple roles.
Client Intake, their most essential process, is now fully offshore—without sacrificing quality.
Strategic growth plans are now in motion to nearshore all support functions.
More importantly, the partnership allowed YIA to shift focus from managing time-consuming administrative tasks to thinking strategically.
Robertson, once hesitant about handing off HR control, now calls the partnership “Fluid in every way.” Communication, process flow, and SOPs are locked in—freeing the onsite team to focus on core business functions.
CONCLUSION
Nearshore With the Right Partner
Nearshoring through Emapta didn’t just help YIA cut costs—it redefined how they scale their business.
With the right talent, structure, and support, YIA transformed their hiring model, streamlined operations, and positioned itself for continued expansion across the US.
Key takeaways:
Nearshoring benefits go way beyond cost-efficiency.
Critical roles can thrive offshore with the right partner.
Rapid growth is sustainable when the infrastructure is strong.
Ready to Rethink How You Scale?
Your Insurance Attorney took a bold step—and it paid off.
“I wouldn’t think twice to recommend Emapta. It just has met our expectations in every way,” Robertson concludes.
Find here Emapta’s prime talent solutions in the insurance industry
If you’re looking to expand your team, reduce overhead, or simply get more done with less, Emapta has the people, systems, and expertise to help you grow without limits.
Reach out to one of our experts today and see how your business can grow in record time through tailored nearshoring.
Join us at Emapta as we continue to lead the transformation in finance and accounting outsourcing. Our journey is one where forward-thinking solutions meet measurable impact, setting new standards for what it means to optimize operations. With Emapta as your strategic advisor, the future of your workforce isn’t just more efficient—it’s also more agile, scalable, and resilient.
